Pretty pissed at Fed-Ex right now...

How much force does it take to do this?! This was pretty well packed by Heritage - I'll be calling them in the morning... This wasn't the only one but it was the most damaged.

 

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Ow! Was the box punctured? I had a USPS box show up once with a hole in it and a smashed slab inside. The priority mail insurance covered reholdering.

 

It came in one of those corrugated sticky cardboard mailer dealies inside a pretty rigid cardboard envelope inside a FedEx envelope. Not the preferred method for $29 shipping but should have been sufficient.

No punctures - it was almost like something really heavy was put on top of it.

 

Unless that was boxed with at least 3 inches of cushioning around all four sides Fed Ex is gonna tell you that it's not their problem. At the shipping store I worked at we did 4 inches to cover ourselves, something like that would also probably be double boxed. That stuff in Fed Ex facilities is being thrown around with packages that weigh 100 pounds, thus their 3 inches on all sides requirements. I've seen how HA packages the stuff they've sent me and based on that I don't think you're gonna get very far with Fed Ex. I would take it up with HA instead.

 

They put that in a Fed Ex envelope? That's definitely not a Fed Ex problem. You only put something other than documents in those envelopes at your own risk. It was foolishly packed, you're directing your anger at the wrong venue.

 

I'll be taking it up with Heritage, not FedEx. It's kinda odd that of 12 auctions I've won at heritage that the 11 that came by USPS were fine. Having said that I agree that for the value of the contents and the price paid for shipping I was expecting a bit more in the way of packaging.

Maybe Heritage just plays the odds, I dunno...

 

man that sucks, hope the coin is alright.

 

Wheres the pony express, when you need them, bet they could have got the job done, in one piece...

 

Great looking coin! That's a shame that Heritage cares so little about their items sold. You would think they would care a lot more about satisfied customers than saving money on packaging. That's bad business! Time to switch to somebody new!

 

Slabs need to be shipped in boxes. They are plastic. Even if a slab mailed that way doesn't break, it gets stressed and becomes more brittle.

 

Maybe, just a normal winter occurrence, where plastic freezes in truck, package falls and gets stepped on along the way? I've had glass and plastic packaging arrive cracked in winter, many times over the years.

 

I get those all the time from Heritage, but the outer envelope is usually from USPS.

In the past, I've had 2 instances where the coin holder came damaged. I called HA and they paid to re-holder it for me. I believe I had to pay for shipping back to HA, but that's it.

 

That would be nice, but HA's typical packaging is pretty effective.

 

That's an awful bold statement. Yes, I have had a couple problems with damage during shipping, but in both instances Heritage took care of the problem. I've won 100+ auctions with them. My experience with Heritage has always been great.

Have you won any auctions at Heritage?

 

Looks like the slab was hit on the lower right corner pretty hard and that created the break. Either it was dropped from a good height or something hit the box in that area.

 

What are you talking about about, that is the "pre-crackout" service HA provides when your are planning to re-submit for an upgrade. You must have checked the box by mistake.

 

Maybe it wasn't the fault of FedEx. Maybe some minimum wage flunkie working in the HA mail room dropped the unprotected slab on the floor, but instead of reporting it to his supervisor, he figured if he packed it up, that FedEx would be blamed.

Chris

 

Don't get me wrong, I'm all for blaming couriers, along with their made up brokerage fees, but, if we insist on no PVC in the museum quality plastic that holds our treasures, we must factor in the brittle factor when that PVC free, inert plastic gets really cold.

 

Thanks, here I was thinking it might have been the upper left.

 

As a former morning loader at UPS prior to college I can confirm this 100%. Unless the package had human tissue in it or was next day air, it sometimes got tossed around like potato sacks in a grocery store. That's my experience only working the end of the route line where things got piled up and hairy (read: packages tossed around by frustrated workers from upline that missed their packages as they came down the conveyor belt.)

Full disclosure- I don't remember explicitly mistreating any packages I handled. However, I was not a coin collector then, so I was far less aware of the sensitivity of shipments. I was also 18/19 years old.