Quick question for the pros. Does Heritage have a return policy? What if you get a coin and it's not as you thought when you looked at the pics.
Well my back was ok, but my check book was always under attack. Good thing I've leaned to say no. I didn't stay more than an hour, head cold.
Yes and no. In their online auctions yes they do, but they also have restocking fees, which they do not always enforce. In their major auctions read the terms of sale carefully. They can be confusing and contradictory. In general if you have viewed the lots in person, there is no return privilege except for authenticity unless the coins are slabbed. There is no return on slabbed coins for any reason and you should take up problems with the slabbing service (Notice that something like 95% of all the coins in their sales are slabbed. So in effect for 95% of the coins in the sale there is no return privilege.) If you have not viewed the lots then they may be returnable with permission and you need to contact them with a return request within three days. Slabbed coins are still not returnable for any reason. Now all of that is in their terms of sale, but they are often more lax with return than their terms state.
Most of what you say is correct, but not the "Slabbed coins are still not returnable for any reason". I see that there are no restrictions on what coins can be returned for internet auctions.
I see that on the internet only auctions, but do the other portions of heir terms apply? The section in bold used to not be there. See also TERM F coming up in a little bit. Note the two sections in bold which contradict each other. Now in this section they state that certified coins and note are not returnable for any reason. Now I got those clauses from a Signature sale listing, but I then went to next tuesdays internet only auction and checked the terms and the same terms with these same clauses came up so I would think they apply to both the internet only and signature sales. Like I said Yes and No.
Not unless you see an exception in the paragraph I posted. I do not. Contracts when in question are ALWAYS interpreted in favor of the person who did not write them. BTW, I am not positive, but I believe the term "auctioneer" means exactly that - the individual conducting the auction, not Heritage.
Good to know. I can return my doggie rather than take a big loss. But, that would be a cheap shot, I bought a coin by mistake and feel I should honor by bid and charge it up to tuition. I'll see it in hand and make my decision when I pay the tab from Dallas off in full. Honor is more important than a cpl hundred buckaroos. Then again, the Heritage pics might be bad ones, I might love the coin. We'll see.
I've returned slabbed coins too with not only no question but they didn't hit me with the 5% return fee either. Like I said they are often more lax with returns than their terms state. Just remember that they CAN enforce those terms so try not to abuse your return privilege.
