I received the email below from ModernCoinMart. I am sure some of you did as well. Any idea what went down to spark this email from the CEO. Enquiring minds want to know. TC Greeting to our valued customers! As this holiday weekend approaches there are a few things I'd like to inform you about that are noteworthy. First, We will be CLOSED on Friday August 31st for inventory. Since Monday is a holiday, calls will be returned when we re-open for business on Tuesday September 4th. Our website will be fully operational and open for business as usual throughout this time. Second, we have an exciting new program for First Spouse Gold buyers. If you bought these from us in the past you should have got an email describing the benefits. If you are a current First Spouse customer and have questions, please contact Brittany at 1-800-362-9004, Ext. 375. Finally, when I started this business in 2004 my intention was to build a successful and efficient online coin store. I believe that I have done so through honesty, hard work, experience, and the help of an all-star staff. We are proud of our reputation and now serve close to 30,000 active customers from around the globe. I have always informed my staff that we get ahead by working hard and treating our customers with respect and dignity, not by tearing others down. Those who have done business with us know that we are an honest and professional company. It is for this reason that we have such a high customer return rate. Occasionally competition can turn ugly, and one of our competitors who shall remain unnamed at this time, has attempted to tarnish our good name. When competition becomes a little too much to handle, some will revert to less than admirable means to gain and/or re-gain a share of the market. While I will never condone my own staff members bad mouthing another company, we must protect ourselves from others using this tactic when the situation calls for it. We are actively seeking assistance in putting this competitor's inappropriate and self-serving activity to a stop. If you have been advised to avoid us for any reason in an email or while on a phone call I would greatly appreciate you letting me personally know about it. Here at MCM, we all thoroughly love what we do and enjoy the many friendly relationships we have with our valued customers and with other dealers. Wishing you a safe and enjoyable weekend, John Maben ModernCoinMart, CEO
John does a pretty good job of telling you what prompted it IMO. He just doesn't tell you who it was that did/does it. And he is seeking customer help in combatting the bad mouthing being done by one of his competitors. Seems pretty straightforward to me. For whatever it is worth, from what I know of him, John Maben is one of the good guys.
Yes, IMO he is one of the good guys. I was most interested in what exactly was said about MCM that promoted the email and not just who said it. It would be nice to know the whole story, as I would not want to give my business to a company involved in slandering another. TC
Very straightforward and easy to understand. John is asking for his customers to contact him because one of the difficulties of any libel/slander case is proving damages. To maximize any judgment John needs to show how much potential profit he is losing from the damaging statements. Hence he needs existing customers who would say they will no longer deal with him as a result of the statements.
