Hi, I bought a 1950 proof set via Heritage Auction (HA). Auction link -- https://coins.ha.com/itm/proof-sets...ane-wrappers-and-box-included/a/60493-51074.s The auction description mentioned "1950 1C-50C Proof Set Uncertified. Coins within original cellophane wrappers and box included." When the proof set arrived, I see the coins are outside of the cellophane bags. I noticed all the bags were either opened or have the sides damaged. Please see photos at the bottom. Does this significantly affect the value of this proof set? Should I put the coins inside the bags and use tape to tape the bags? Any other suggestions? Can I buy replacement bags? Should I contact HA for returns? I'm unsure if they will even return and refund. I want to see your opinions. Thanks!
I am guessing Heritage removed them from the wrappers to photograph them for the auction. However the description plainly states, "Coins within original cellophane wrappers" and they are plainly not in the wrappers. Sadly, being shipped loosely there is no way that they aren't damaged at this point. I am surprised with Heritage on this one. Yes, I would contact them.
Heritage was definitely loose in the language they used to describe the lot. Also, as Randy pointed out the coins will have sustained damage during shipping. Ask for a refund.
No doubt they're damaged to some extent. I'd also contact Heritage. They might surprise you and do something about it but likely they'll just give you the "we're not responsible" routine. Bruce
I'd definitely register my displeasure with them. It's appalling to think that a professional outfit would ship something in this manner.
I have the sets going all the way back to 1950 myself (I have earlier ones back to 1936 that I put together myself). For each I took the coins out of the cellophane and put them in capsules. I keep the cellophane and tissue in the box with them, but I hate toned coins. Left in the cellophane, they will eventually tone, so that is my way around it. I guess it depends on what you want to do with them. If you intend to keep them I wouldn't worry about the value. However, as others have said, you might want to raise a stink with HA over the misleading description either way.