Is this a legitimate complaint?

Indeed, I told him no partial refund, either full refund or nothing. I'm simply worried about him swapping out coins.

 

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Meh, I am hoping that you made a full scan of them...

or else chances of this going bad is quite likely... wish you all the best.

 

I for one allways read Neg and Neutral feedback to see if it was deserved or just left by a idiot, I have seen neg reading 'Great Item' 'Slow shipping' LOL so dont worry to much about that aspect.
It could be that he has substituted your coins and is hoping to rip you on the deal, just tell him no.

De Orc

 

only the first positive/negative counts towards your rating %

 

It's too bad that a few scam artists like this guy ruin the system for everyone else. I'm sorry that you are going to have to learn this lesson the hard way.

 

Inform him that it is your policy to scan all Items prior to shipping and that you will naturaly check the coins upon return and that it is your policy to prosecute any person who fails to return the items in the same state they were shipped. I do believe that if you are given neg feedback that for a fee you can have it removed, maybe someonelse can expand on this?

De Orc

 

If he's unhappy with the coins, I would offer him a complete refund.

Unfortunately, there are unscrupulous buyers on eBay (I'm not saying that he is one, however) that might switch coins and then ask for refunds. But, if you're doing business, this is one of the downfalls.

My opinion is to take your lumps on this one... after he returns them, you can always re-sell them.

 

this is NOT true. Once posted, comments are very rarely removed. The list of things known as "feedback abuse" can be found here. I have pasted the relevant excerpt below. Outside of "feedback abuse", comments in feedback are permanent, even though a rating can be removed, the comments will remain.



Feedback abuse and removal

Feedback that meets any of the circumstances below is feedback abuse and may be subject to removal. Feedback that doesn't meet any of the reasons outlined below will not be removed:

eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.

The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.

The feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address.

The feedback makes reference to an eBay, PayPal or law enforcement organization investigation.

The feedback comment contains links or scripts.

Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct member.

Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the feedback was left.

Feedback left by a member who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.

Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.

Feedback left by users who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.

 

Hi,
I guess I would be worried that there was a 1910 S when you sent the coins that has been replaced with a 1916 S when you get them back. I have hundreds of excellent feedbacks and one neg. It does happen. You are able to respond to feedbacks and explain away the neg.
If it were me, I would ask him to pay the postage plus your lost ebay fees, you shouldn't get stuck both ways for postage and you shouldn't eat the fees. I would explain that there was indeed a 1910 S in the hole if you are certain that it was. I wouldnt accept the coins back if he is pulling a "switcheroo" (It wouldnt be the first time someone has done that). Then if he is willing to accept those terms, take the coins back and resell them. You shouldn't be out ten cents on the transaction. Then in future auctions, I would be clear with a return policy, or a statement that says all sales are final No returns.
Have Fun,
Bill

 

You don't have to "lose" any eBay fees if you don't want to. Once the coins are returned just file an unpaid item claim in your eBay dispute console. One of the options will be "we (the buyer and seller) have decided not to complete the transaction." Once you file the claim eBay will ask your seller if it is true (that he'd agreed to not complete the transaction) and once he confirms it (or goes 7 days without responding) then your fees will be refunded.

 

One of the things I do if I am worried about a particular coin being switched is to put it in a clear plastic ziplock bag, then seal the top shut with 4 large pieces of duct tape so that it's virtually impossible to open the bag without ripping it. I will state very clearly that sales are final once the bag has been opened.

 

You can also put the coins in a whitman 2x2 snaplock case and superglue it shut. Valuable coins shouldn't ever be handled or exposed to air anyway.

 

I think this could cause the coin to tone. I wouldn't suggest using superglue in close proximity with coins.

Charlie

 

If the glue was in close proximity of the coin, it could damage it. If the snaplock case was closed tightly and glue was applied to the seam, it should not harm the coin in any way. It could be applied just in the corners where the plastic is at it's thickest. I'm talking about the square polystyrene direct fit holders, not the round type.