I continue to keep being told by the post office in town that USPS does not insure face value money or any other kind of money since it's just money and the value of insurance wouldn't be able to go higher then the face value even if they did allow insurance so if I sell 10 rolls of new quarters for $16.44 ea which is $164.40 and they get lost I would only ever get $100 back for them and that's only if they did allow insurance... so am I getting BS'ed on this?
No, you are not. Neither the USPS, UPS or FedEx will insure money shipped by them. But if you can show that what you are shipping has a numismatic value that is over and above the face value of the coins - then yes, you can insure that. But be ready to prove it actually has the numismatic value. Doing so with rolls of current quarters that can be purchased at any bank for face value - is going to be very difficult.
Yep that's correct they do not insure money but will insure bullion. I had the same issue with my local post office and had to prove it wasn't currency.
if I have a print out of the auction I sold said roll or rolls in would that be proof or enough proof?
Mint rolls you could probably prove fairly easily but bank wrapped rolls I agree you may be in for some trouble proving they are a "collectible"
I had one USPS clerk refuse to sell me insurance on a $5 gold eagle, saying that even though it is 1/10 ounce gold, it's face value was only $5 so that would be all I could insure it for. I just left and talked to a different clerk later. I was told by a different clerk that proof of a sale would be enough, but the one time I tried to file a claim they just gave me the run-around. They wanted several typed letters from "impartial professionals" stating what the value was of the coin, etc. I ended up giving up on the claim because it was taking up more time than it was worth.