Ebay Feedback question

I had a listing with best offer. I had a buyer send me an offer and I accepted it. I sent the invoice and a couple of days later he request to cancel the transaction with no explanation. I can only assume he found it cheaper somewhere. What would you do for feedback to this person? Would you give them feedback, if so what feedback, or just ignore it ever happened?

 

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Just ignore it and forget it. It happens a lot but is better then getting a return and having to eat money on it

 

If he accepted, then he is a buyer under Ebay's terms and conditions. Rather than leaving feedback, which can get retaliatory, you can report him as a "Non-paying buyer". This has no immediate effect and I don't believe he is even notified, but if he does it several times, Ebay will take action - even suspending his account in extreme cases.

 

You are correct there. I've been wanting to give them neutral feedback but again its not worth them retaliating with negative feedback.

 

Report, block and then move on I guess. Probably best not to waste any more energy on typing feedback - he / she doesn't deserve any more attention.

It's a sad world...

 

You can’t and there’s no point of reporting non paying buyers that request a cancel. That’s for people that buy it then never pay or get in contact at all

 

I agree with @baseball21. More hassle than it is worth. @PaddyB There are others who would disagree with you regarding account suspension. eBay has adopted a stronger attitude of supporting Buyers, after all, without the Buyer, they wouldn't have a business. Suspension of an account would require blatant and numerous buy/cancellations.

 

Plus one.

 

Very true but unfortunately for at least small sellers one thing they seemed to have missed is without sellers there are no buyers. It is what it is though

 

Yeah, "stronger attitude of supporting Buyers" -- starting back in the mid-2000s, when they decided to stop allowing sellers to leave negative or neutral feedback for buyers. I learned about this when someone tried to scam me out of a very expensive camera I'd listed for a friend. Completely soured me on selling there for many years.

 

As a buyer, I have run into this situation a few times. The reasons have varied, but, in general, if the seller is at all reputable, he/she is going to honor your request to cancel your purchase for you. At the point that the seller does this, there really is no reason for either the seller or buyer to give feedback. In one instance, though, I had a seller notify me that the coin he had to send me was NOT the coin he advertised. After receiving his message, I immediately asked him to cancel the sale and refund the payment I had already made. To be specific, the coin in question was an 1889-S Morgan that I won for just under $200. What he notified he would be sending was a Philadelphia mint coin of the same year, but he did not send any photos. Clearly I was at fault for not examining the photos in his ad close enough, and, clearly, the seller was honest enough to notify me for permission to send this substitute coin. What follows, though, is one for Ripley. He refused to refund my money, saying that he needed it to pay a bill. He asked me to wait a month for him to return my money. When I replied that I wanted my money back immediately, he posted negative feedback for me. I did NOT retaliate, I just told him that I would approach this from another angle and contacted my credit card company. I had my money back in a few days.

 

A friend sold a 14 K Italian rose gold bracelet (7 in.) and listed multiple photos showing the exact color of the item. Bottomline, "The bracelet is not shiny yellow gold and I want my money back." She filed a "case" and eBay returned her money carte blanche, before the seller could respond.

 

This is what I do. I have sold a few things on ebay. A few weeks ago, I had a run of people winning an auction and NEVER paying or even responding to a message (3 sales in a row). After 48 hours I cancel the order, add them to the block list, and re-list. So annoying.

 

I like to use my credit card for purchases. During the Pandemic, almost all of our purchases are with a credit card. I subscribed to get a sample. It was delivered. However, a month later, I found a charge to my account from that vendor. I called the vendor and asked that they charge back that amount. They told me that the contract was that I had 30 days to cancel further purchases. (It was in the tensie-wensie print on the label.) I went to my credit card company and they issued a charge back and I got my money back.
As mentioned earlier, do your homework before buying something, but if you feel it was an erroneous charge, contact your credit card company. They have a lot more leverage than a single person.

 

Just assuming the best for the buyer, there could be numerous reasons he cancelled the purchase. Wife found out and threatened to shoot him. Minor using dad's credit card and got caught. Huge power bill came in and they couldn't afford to spend any money. And on, and on, and on. While I'm usually a "grumpy old man" I still believe it giving my fellow human being the benefit of the doubt, right or wrong, I just move on and think you should too.
Another avenue would be to send them a message asking why they cancelled and see what happens.

 

Since you brought up CC purchases in general, I just want to say for the record that there ought to be a law AGAINST automatic renewals (for things renewable, of course) unless specifically requested by the buyer/subscriber. I don't buy/subscribe to anything that has (requires) "for your convenience" auto-renewals until you (forget to remember to) cancel. That's all...thanks.

 

+1

 

Try to think of other collectors. Seems like you giving them short end of stick.