US Mint email - Product Delay

Discussion in 'US Coins Forum' started by rugen, Jul 14, 2005.

  1. rugen

    rugen New Member

    This is the first email (below), that I have received notifying me about product delays. This must be something new they are trying to do for the customer. This email concerns the 2005 Coin & Metal Set that I have ordered and in process at the mint. Just wondering if anyone else has received such an email? Thanks, Jim
    *************************************

    Dear Mint Customer:

    This letter is being sent regarding your recent purchase of the United
    States Mint Westward Journey Nickel Series(TM) Coin and Medal Set.

    We regret the delays you have experienced with receiving your order.
    The Westward Journey Nickel Series Coin and Medal Set is currently on
    backorder due to a delay in packaging. The expected ship date for the
    set is September 1-15, 2005.

    Please accept our apologies for any inconvenience this may have caused.
    We appreciate your support and look forward to serving you in the
    future.


    Customer Care Center
    United States Mint
    PO Box 869010
    Plano TX 75084-9018
     
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  3. JoeMoney

    JoeMoney New Member

    received mine today also!
     
  4. drddm

    drddm New Member

    I also got that e-mail from the US Mint today. Luckily I ordered 15 sets and have already received 10 of them. I guess I'll have to wait until September for my last 5 sets.
     
  5. SilverDollarMan

    SilverDollarMan Collecting Fool

    I got a problem...need advice.
    I finally REC'd he rest of my set's and they were packed in a box that is too small, and were crushed. I believe they may be returns because of the way they were tore "out".
    My question...If I send these back, am I going 2 get NEW set's or returns? TIA
     
  6. Steve E

    Steve E New Member

    That's a real shame Gary. Did you call the Mint? IMHO, at this point I doubt that they have any fresh sets to exchange for yours and you'll probably just get more returned/damaged sets if any at all. Your chances are far better at getting a refund at this point.
     
  7. bzcollektor

    bzcollektor SSDC Life Member

    Just got Shipping Confirmation email!!!!!!!!! Holy Carp, I don`t beleive it!!!!!!!!!

    Says My 5 Sets shipped today 7/15!!!!!! There is hope!!!!!!
     
  8. FPP7777

    FPP7777 New Member

    BZ,
    Do you recall what day you ordered? My brother ordered on the 29th and he got the email others are getting. Just trying to get a feel for it.
    Thanks
     
  9. bzcollektor

    bzcollektor SSDC Life Member

    May 27, late afternoon. I had forgotten about when they went on sale, I thought I was SOL when I ordered May 27. The delivery push back dates I kept getting seemed to confirm this. Then I saw the emails posted above, I didn`t get one. REALLY thought I was SOL, till this delivery confirmation pooped into my email about 10:30 PM.
     
  10. bzcollektor

    bzcollektor SSDC Life Member

    pooped=popped :D Freudian slip?
     
  11. FPP7777

    FPP7777 New Member

    Good deal. I ordered mine the 27th also and mine were delivered yesterday. I guess if you ordered later then that, your waiting.
    Thanks
     
  12. SilverDollarMan

    SilverDollarMan Collecting Fool

    I ordered my 5 on the 25th, the jerks sent 3 the first time and the last 2 were destroyed.
    So u guy's that r waiting r prolly going to get rejects. I'm done w/ the mint. %^*^ jerks
     
  13. Steve E

    Steve E New Member

    I wonder if they will start sending emails about the mint sets also? I see the expected shipping date has yet again been moved back. I'm glad my 1st sets were on subscription. I never thought it would take so long to get mint sets!
     
  14. bzcollektor

    bzcollektor SSDC Life Member

    Yeah, I was thinking returns as well. How did the mint screw this whole deal so bad. This, and their website fiasco. Some heads need to roll at Treasury.
     
  15. tanner520

    tanner520 Coin Lover

    Yup, I got the same "delaying" E-mail the other day, too. September??? That's ridiculous.

    So, I'm still watching and waiting......
     
  16. SilverDollarMan

    SilverDollarMan Collecting Fool

    U guy's better call the mint and tell them U want NEW set's...not return's, don't let them play dumb.
     
  17. NICK66

    NICK66 Coin Hoarder

    I'm thinking the Mint is hoping people start cancelling their orders.
     
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