Some 3 months ago i posted regarding a coin that was lost by the shipping company. I started the compo claim by contacting the seller and received a reply on the 2nd of July stating that contact had been made and i should hear from them in a week or so. Having heard nothing from them i contacted the seller again on the 10th of August & received an automated reply saying they were away on annual leave, a day later i got a reply full of excuses with no updates on when it will be resolved. A further 4 weeks have elapsed since then and no further messages nor updates from the seller. My question is this - Am i being impatient ? It could be that frustration is getting the better of me, on the other hand over 9 weeks without any contact is not what i expect
Did you use Paypal? If you did, file a claim. Otherwise file a claim with your credit card company. I assume that the seller did not provide a tracking number. You've better more than patient. File a claim.
Just to clarify, i have not complained YET. I decided to let it play out not expecting any drama, i guess this is what you get for being polite. The coin was purchased from a well known auction house so all tracked/ traced & insured. I will send an email later, lets see where that gets me. Thanks for the replies.
I missed, or just don't remember, your first post on this issue. Was it coming from overseas? What company did the shipping? I personally would have insisted on a refund prior to 30 days of the purchase and let the seller and company "duke it out." Three months is ridiculous, in my opinion.
I don't want to throw mud in public @Mountain Man, lets wait till i have contacted them and see what they have to say. For the record Fed Ex was the shipping company. Post purchase ( april 17 ) the coin spent nearly 2 months in lockdown due to Covid & the mail service issues. The problem started once it was released ( june 12 ) & lost ( stolen ) within 48hrs.
As much of a national embarrassment as the USPS is, I live in abject terror of private shipping companies. You can get the feeling there isn't a grownup in the room. ...Anyway, condolences, and best of luck.
Message sent. I kept it short and to the point. I did a little research and much to my surprise, the person dealing with my case is not from customer service For some reason the " auction photographer " is dealing with it