Lost coin, still not resolved question

Discussion in 'Ancient Coins' started by tenbobbit, Sep 8, 2020.

  1. tenbobbit

    tenbobbit Well-Known Member

    Some 3 months ago i posted regarding a coin that was lost by the shipping company.
    I started the compo claim by contacting the seller and received a reply on the 2nd of July stating that contact had been made and i should hear from them in a week or so.
    Having heard nothing from them i contacted the seller again on the 10th of August & received an automated reply saying they were away on annual leave, a day later i got a reply full of excuses with no updates on when it will be resolved.
    A further 4 weeks have elapsed since then and no further messages nor updates from the seller.

    My question is this -

    Am i being impatient ?

    It could be that frustration is getting the better of me, on the other hand over 9 weeks without any contact is not what i expect :banghead::banhappy:
     
  2. Avatar

    Guest User Guest



    to hide this ad.
  3. Roman Collector

    Roman Collector Well-Known Member

    You have been more than patient. I'd keep complaining until the issue is resolved.
     
  4. robinjojo

    robinjojo Well-Known Member

    Did you use Paypal? If you did, file a claim. Otherwise file a claim with your credit card company.

    I assume that the seller did not provide a tracking number.

    You've better more than patient. File a claim.
     
    PeteB, +VGO.DVCKS and Alegandron like this.
  5. Marsyas Mike

    Marsyas Mike Well-Known Member

    Keep complaining for sure. In the age of electronic communication, 9 weeks is too long for excuses.
     
    +VGO.DVCKS likes this.
  6. tenbobbit

    tenbobbit Well-Known Member

    Just to clarify, i have not complained YET.
    I decided to let it play out not expecting any drama, i guess this is what you get for being polite.

    The coin was purchased from a well known auction house so all tracked/ traced & insured.

    I will send an email later, lets see where that gets me.

    Thanks for the replies.
     
  7. Mountain Man

    Mountain Man Supporter! Supporter

    I missed, or just don't remember, your first post on this issue. Was it coming from overseas? What company did the shipping?
    I personally would have insisted on a refund prior to 30 days of the purchase and let the seller and company "duke it out." Three months is ridiculous, in my opinion.
     
    PeteB, +VGO.DVCKS and spirityoda like this.
  8. tenbobbit

    tenbobbit Well-Known Member

    I don't want to throw mud in public @Mountain Man, lets wait till i have contacted them and see what they have to say.

    For the record Fed Ex was the shipping company.

    Post purchase ( april 17 ) the coin spent nearly 2 months in lockdown due to Covid & the mail service issues.
    The problem started once it was released ( june 12 ) & lost ( stolen ) within 48hrs.
     
    +VGO.DVCKS likes this.
  9. +VGO.DVCKS

    +VGO.DVCKS Well-Known Member

    As much of a national embarrassment as the USPS is, I live in abject terror of private shipping companies. You can get the feeling there isn't a grownup in the room. ...Anyway, condolences, and best of luck.
     
  10. tenbobbit

    tenbobbit Well-Known Member

    Message sent.

    I kept it short and to the point.

    I did a little research and much to my surprise, the person dealing with my case is not from customer service :wideyed:

    For some reason the " auction photographer " is dealing with it o_O
     
  11. +VGO.DVCKS

    +VGO.DVCKS Well-Known Member

    Hmmmmm --in a bad way. Best of luck, anyway.
     
Draft saved Draft deleted

Share This Page