whats the value of a TPG guarantee?

really wish I hadn't wasted time reading that nonsense.

There is no mistake on it. It's denoted as an SMS in the older method they used to use

 

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This is more about using the principle being as a standard and pretty much as they always have, stuck their middle fingers up to the end users while promoting the dealerships that base their incomes on what the TPG says and does. I would rather buy a pack of cigs and go outside the store and break them all in half than incur any other added costs to the upkeep of my collection.

 

At differnt times over the years they have called the same coin by different names, so both of those mean the same thing, unless the coin is a Canadian 50C. there is no error here.

How long ago was that? Because the guarantee no longer covers problems that develop after the coin is slabbed. A carbon spot that develops after slabbing is no longer covered.

 

It was awhile ago.......around 2007.

 

There have been several revisions to the guarantee since then. Copper color, spotting, and PVC coverage come to mind. There are some threads on the PCGS forum suggesting that PCGS now charges for putty removal on gold coins which is a bit crazy. I believe PCGS amended the mechanical error clause to cover grossly overgraded coins after disclaiming a MS70 Ike that was scheduled to be auctioned by Stacks. The guarantees are not what they once were.

 

Sounds like P. Is telling you, you need to pay or be held hostage for their mistake. Sounds like you need to jump thru 10 hoops with a 69 dollar check taped to your head

 

The rationale is that you must be a customer to be able to submit. The person that submits a coin and gets it back wrong is the one that should send it in for correction. If they sell that coin to someone who is not a PCGS customer, they don't care about you. You have the option to not buy the coin with the mechanical error. They extend the courtesy to fix the error to any new owner, provided they are also a customer. Does this really seem all that unreasonable?

 

Since the guarantee attaches to the coin itself, at various points the label has referenced pcgs.com and the guarantee where it is advertised to the public at large, and PCGS receives enormous benefit from people who are not submitters that routinely trade PCGS coins in the form of increased demand for PCGS services, so yes it does seem unreasonable to me.

To be clear, I do not think PCGS is obligated to do anything for the OP of this thread. There is no error. My comments are meant for a hypothetical situation in which a valid claim exists.

 

Completely reasonable, especially considering that there wasn't actually even a mistake in this case. Some people just look for any reason to complain

 

Here is your coin from the Cert page.

What you have is not a clerical or mechanical error. This was the designation they gave to SMS coins at the time it was graded. They changed it some time later to SP.
It does say SMS under Variety on the Cert page.

 

For what it's worth the N____ Guarantee is very similar if not exactly the same.

1. Clerical or Mechanical Errors. A clerical or mechanical error occurs when a Coin is encapsulated with a label that bears a grade and/or description that clearly does not correspond with the Coin. It is the duty of the buyer and seller of a Coin to examine such Coin for a clerical or mechanical error to return such Coins for correction when warranted. The NGC Guarantee does not apply when NGC determines, in its sole reasonable discretion, that a clerical or mechanical error has resulted in the Coin having an incorrect grade or description. If requested, NGC will remedy any clerical or mechanical error free of charge by updating the encapsulation to show an appropriate label.
   
   NGC certification labels with incorrect dates, mintmarks, denominations and Coin types (all of which should be obvious to someone who performs an inspection of the Coin and label) are considered clerical or mechanical errors. Examples of such errors include, but are not limited to, the following:
   1. A Coin is labeled a 1955 Doubled Die Lincoln Cent, when the Coin has no doubling.
   2. A Coin label description references a 1916 Standing Liberty Quarter, when the Coin is a 1916 Barber Quarter.
   3. A Coin is identified as a Proof, when it is a business strike and the types are readily distinguishable from each other.
   4. A Coin is described as an 1881-O Morgan Dollar, when it is an 1881-S Morgan Dollar and the mintmark was improperly identified on the label.
   5. A Coin is graded MS 68 when it should have been graded AU 58, an error with respect to grade that would be obvious to a collector.
   Owners and prospective buyers of NGC-certified Coins are encouraged to enter the Coin’s NGC certification number in the Verify NGC Certification section of the NGC website to confirm a Coin’s grade and description and, for many Coins, view images taken by NGC. If NGC becomes aware that a Coin was encapsulated with a label that bears a clerical or mechanical error, it will correct the error in its records and display the correct grade and/or description for that Coin in Verify NGC Certification.

 

More limited actually if you go through the whole thing, NGC doesn't have a guarantee for varieties last I knew

 

I know there is much more on the page. I was just referencing Mechanical errors.

 

In fact, it seems like this is one of the pillars of their self-justification. "Buy PCGS-slabbed coins, labeled with a trustworthy grade and backed with an iron-clad guarantee! Oops, rust..."

 

It's a properly labeled coin, where is the Opps? People are getting caught up on the wrong things. There is no guarantee here, at best it would be an unnecessary courtesy relabel which from how some of the posts went I have my doubts how rational the interaction with PCGS was

 

So are you assuming that an actual guarantee claim, whatever that might be, would not require buying a membership?

 

Situations are all unique, approach to the matter is also very important as well as what the matter is.

This instance is a giant nothing burger given that no actual mistake is present and I seriously doubt they were a pleasure to deal with in communications

 

.QUOTE="baseball21, post: 3323839, member: 76863"]Situations are all unique, approach to the matter is also very important as well as what the matter is. This instance is a giant nothing burger given that no actual mistake is present and I seriously doubt they were a pleasure to deal with in communications[/QUOTE]

ead some PCGS folks I communicated wit. The agent said Yes your coin i listed as a proof. The 2nd reply from mgmt indicated the message that you read including to join the club to get repairs made on your slab. Whether I submitted that coin or not has no bearing on a unadvertised change in policy that is necessary information to past customers as well as newcomers utilizing the TPG resources as their 1st goto for researching this particular coin and grade. YES I do sell a coin or two from time to time to finance other things. In my narrative above, I referred to this coin with the old "SMS" label.and having to spend hours and many breathes defending the SP grade to a normal 1 step above newbie why the cert.Grads nomenclature didn't match that on the slab. If I wasn't notified of this change
via media, customer service then how can't fault an even more confused customer of the almighty pcgs OZ HAS JUST SPOKEN! Bottom line, who's PCGS customer? Me until that slab sells to someone else and until that time arises, I shouldn't and won't defend the grade I was GIVEN and its WORDING! Much less join any club for any reason. I tried to donate coins to an ANA youth auction in Colorado out of the goodness of my heart. When everything was in place for he pickup I was asked for my ANA number. Where responding "why I'm not a member... " I'm sorry but only ANA members are allowed to donate. Would you like me to send you an application?" Keep in mind this is a student in high school handling this entire event in Colorado. So instead of my normal demeanor when I'm peeved, I told this young man maybe next year. To my surprise this came in today (business 101 Customer Service...the Customer is always right.." Hello again!

I do not know if you are still interested, but it turns out the ANA now accepts coins for the auction from non-ANA members. If you still wish to donate, that would be great! If not, that is fine too.
Thats is how a real CSR handles changes in company policy that affects customers in particular. END of rant ....PCGS can go to h e dbl. hockey stix. I'll grade and guarantee my own from now on!

 

It more protects PCGS from liability than anything.