eBay feedback help

If you're satisfied with what you got, why would you leave anything but positive feedback?

 

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If I received the coin then 5 stars across the board.
Regardless of whether the payment details were screwed up and that the final payment was short.

It's a push.

 

Five stars no matter how terrible the experience? Really?!

It would be a push if I didn't pay the final 25 cents (the cost was over $160, 25 cents is 0.15% of the total cost). But I paid the final 25 cents and the seller treated this 25 cents as if it were the cost of shipping (around $5.00), took days to reply to each message and was rude to boot. You think that deserves 5 stars on communication?

 

Because it's not [edit] just what I got, it's the experience in making the purchase, the communication of the seller, packaging, description of items, etc. There's a specific rating for communication. Should I give 5 stars based on what you read? Please explain.

 

Hah. Thought it they were two different threads lol

 

Yes, I didn't want to spoil the fun by complaining about the problems I had.

 

The more I think about it (and with more details...I mean really 25 cents on something this price??!), I would lean towards neutral and ding on the stars for communication, timeliness, with a comment on professionalism.

Your error was tiny compared to hers... and you did very well to complete the transaction/provide proof etc. This kind of lot isn't worth the aggravation and I would want to avoid her as another buyer.

That said, if you REALLY want to get under her skin, then in the comment post just how well you did in terms of return on your dollar with 'one super rare coin included in the lot'. It will drive her crazy wondering what you sent her. SHE SENT YOU. (edited for mixed up words).

Granted that is kind of mean (and not exactly true) but she was pretty egregious in her accusations! Please note, I'm not really recommending it, but sometimes thinking of delicate revenge plots can be an amusing time killer while waiting for a phone call.

 

Sellers would have just walked away from the sale long before that but if they choose to continue to engage for the duration that is a choice they make not something they are forced into.

With how the system is set now it's main purpose seems to be an excuse to take away discounts. Neutrals and negatives have the same impact on an account. Because of how they have set it negatives should really only be for scammers.

 

I would leave negative feedback. Not only because of the delay in the first transaction, but because of the overall nasty tone. If I underpay .25 cents after doing the seller a favor by repaying, I'm fine with the seller demanding the quarter. But, I'm not fine with holding everything, making threats and being snarky under these circumstances.

This seller deserves negative feedback. By not leaving it and warning people, all it does is allow the seller to be a jerk to the next buyer, and the next, and the next.

 

Exactly. No way I'd give a positive. If you think negative feedback is too harsh, then there's only one option left. You paid immediately. She had issues with PP, wasted your time and was also behaving unprofessionally. If she were a coin, how would you grade her? MS67 star or rather UNC details?

 

So the seller responded a couple of days ago and said that she misread the statement that showed how much money came in (I assume she forgot that Paypal takes a commission) and thought I was not paying shipping when I was actually only 25 cents short. She still blamed me for paying an uncommon way (I paid directly through Paypal instead of through eBay) but I paid that way because she screwed up her listing and I had to pull my eBay payment, so I don't know why she bothered pointing the finger at me. I've decided that she clearly just has no idea what she is doing (selling me $180 in silver + almost $100 face value was definitely an indicator). Taking all that into consideration, here's what I decided to give her as feedback:

Positive feedback. 3 Stars on communication because 1 star means no response at all and 2 stars means I got cursed at. It wouldn't be fair to give her one star when I'd give that to someone who could do worse. I specifically wrote in the comments that we had communication issues, but outside of that, I was happy with the packaging and shipment (which I was). I think I was being generous, but I did just make $100 off the deal and she clearly was having issues with her newly established Paypal account (in Germany, most people pay through bank transfer unless the seller is a full time dealer, which this lady clearly was not).

I think most of you erred on the side of the seller, but it's because you're a seller and you know the perils of selling on eBay. Though I disagree with you, I still took your suggestions and methods into consideration and I appreciate your input and perspective.

 

There is no doubt you're being generous, especially with the new info you just posted. Personally, I think people are too lenient on sellers in general and it costs us all because bad behavior is rewarded.

Recently, I ordered two similar coins from the same seller on different orders. By accident, the seller sent me the same coin twice. When notified, the seller apologized and offered to make it right. They handled it so well, I offered to ship the wrong coin back to them on my dime.

Not only did the seller refuse my offer appropriately because in their opinion I shouldn't have to pay for their mistake, they told me TO KEEP the error coin as a thank you for being understanding.

I have this seller the best feedback possible because it's not the mistake, but how a seller handles it that determines a good one. Lord knows we all screw up. So the first issue is never the issue, in my opinion.

When I think of that experience and compare it to yours, it shows me a good seller vs a terrible one.

And based on threatening you, etc, you are dealing with a terrible seller. Bad feedback will save the next buyer what might be a much bigger issue with this bozo.

 

All of that can be covered in the feedback area. The total experience is either positive, neutral or negative. I don't see why you'd make it anything other than positive, or at least neutral (with a 80 character comment). If you make it neutral or negative, the seller can make an additional rebuttal which will be public.

As far as stars - 5 for description; 2 for communication; 1 for quickly shipped and 5 for reasonable shipping amount. Don't quibble about the $0.25 shipping. If you bid and accept the shipping amount then that's what you should pay, not $0.25 less.

You, as the buyer, should leave feedback first to signal that all problems (if any) have been resolved and you're satisfied with the final outcome of the transaction. Once your feedback has been left the seller can then signal through feedback that he's satisfied with the final sale. If you leave negative feedback then you might expect the same from the seller.

Advice - make it positive and move on.

 

Unless there has been a recent change I am unaware of, buyers, including those who just happen to regularly experience "problems" surely no fault of their own, have little to fear and simply because eBay found it wise to label anything and everything they do as "positive". Sure, a wronged seller can leave a false positive, but the almighty may then remove it; wouldn't want to give the impression eBay buyers are anything short of perfect, upstanding, and infinitely honest consumers.


No offense to the OP, but there hasn't been a drop of evidence provided in this thread that back up his claims, or that truly indicates, beyond accusation, any wrongdoing on the seller's part. While it is his choice to present what he sees fit, and kudos to him for not needlessly outing the seller's username, the real issue/problem is the other members who've deemed themselves judge, jury, and executioner, labeling this person a "bad seller" or even "bozo" based only upon one-sided claims. If sitting on an actual jury, it seems safe to assume that such people would be perfectly content hearing only the prosecution's case before convicting the defendant. However, it's also probably safe to say that if they were on the receiving end, this would be wholly unacceptable. Funny how that works, isn't it?

There have been a number of past threads where a seller was called out and accused of wrongdoing, with many jumping on the condemnation bandwagon, yet once more details were provided, it became undeniable that it was, in fact, the forum member who was in the wrong. To prove the point, how about an example of a very decent small-time seller who has his feedback lowered from near 100 to the low 90's, destroying his reputation and ability to sell for an entire year, all due to a member's self-serving pettiness and refusal to take any responsibility for his actions/mistakes/shortcomings...

https://www.cointalk.com/threads/bad-sellers-on-ebay.249538/

Not that it'll matter, but I want to be very clear this as nothing directly to do with the OP of this thread, but only the actions of those who wish to not only condemn and punish, but label others based upon nothing more than unsubstantiated claims. The Golden Rule: may it rest in peace.

 

Just to clarify, I didn't quibble about the .25. As soon as it was pointed out, I paid it. My issue was the seller saying that because I paid .25 less that I had not paid for shipping (which was over $5.00) and that I was intentionally trying to get over on her.

Also, I left positive feedback but felt it should've been neutral, as that was my overall experience.

 

There hasn't unfortunately

 

How were they supposed to know you weren't? There are lots of buyers that do things like that intentionally to get discounts on eBay.

 

Out of curiosity, when someone posts something good about a seller, do you jump in and question if the OP left any details out that could demonstrate the seller wasn't so awesome? Or do you just let that one sided information go because it makes you feel good?

I understand what you are saying about the bandwagon issue, but I provided a lot of information, to include my own blunder about the quarter, because I didn't want to leave anything out to make sure the advice I was receiving came from informed readers.

If you don't feel you can make a decision based on the amount of information I have provided, feel free to not suggest anything, or ask clarifying questions (which you kind of did, but then went on to suggest something anyhow).

Everything ever posted on this site about sales are going to be one-sided, unless both are CT members. We have to give advice on threads based on the information we are given. This is nothing new and can't be changed, so your comment about not hearing the defense is rather moot. Just because you disagree with their sentiments, does not make them wrong. Perhaps in other cases, as the one you linked, but in this case, the dealer was out of line in calling me dishonest.

 

I originally paid moments after winning the lot, the exact amount.

I provided evidence that I paid that amount with sending screen shots.

I also sent screen shots to the seller when I re-paid. She had over a week where she could've looked at the screen shot and point out that I underpaid by .25.

The buyer not only said I was trying to get over, but claimed I didn't pay any of the shipping. Implying I didn't pay the $5+

I underpaid by a quarter on a bill that was over $160. Instead of messaging me and asking for clarification, and allowing me to fix it, the seller instead chose to accuse me of being dishonest.

The dealer had every right to question if I was intentionally underpaying. The dealer was wrong for jumping to conclusions and accusing me of cheating her without attempting to clarify.

 

Sounds like a type A personality issue.
Can the seller be of assistance on other deals?

Glowing feedback IF you could buy in the future.
Good feedback IF your never going to cross paths again