Are you asserting that toning has permanently damaged the coin? I never said anything about blast white coins. If a fingerprint has been permanently etched into a coin, that's damage. My question is, why is this damage exempt? "Because there's so many of them." That's not a great answer. But I am sure that's probably the reason.
Sorry, you lose. If you had sent them back in still in the holders you could use the earlier pictures to prove the fingerprints weren't there when they received them the second time. By cracking them out you threw away any guarantee and they can now say they were fingerprinted between the time you cracked them and they received them, so they are not responsible. Yes I know you say you know better and would never put prints on them, but you are asking them to pay for the damage and how do you prove to them that you didn't do it? As it is now, the earlier pictures are worthless.
Videos show that the graders handle the coins with their bare hands. Mostly by the edges but if it slips the could easily touch the surface. Start at 1:58 here https://www.jalopyjournal.com/forum/attachments/p1180581-jpg.1746708/ for PCGS, and 1:50 here for NGC
Edit- I read back in the thread. I wonder if these graders would use gloves if the coins were from their own collection. As in which risk would outweigh the other if they had skin in the game...?
No they wouldn't. Almost no one uses gloves. Gloves get lint and dirt on gloves that are attracted to them ect. Drs. only wear gloves to they don't get exposed to disease, they do impact dexterity and aren't as clean as people think
My first and only grading experience was with ANACS, and it was a group of 10 high grade LWC varieties. The coins came back with a smudge in the same spot on ever coin. Looked like the grader pushed the coin into the holder with a soft tool or perhaps a rubber gloved hand.
Regardless if it's graded by pcgs...ngc...anacs...icg... And all the rest of them, IF they are ALL "PROFESSIONAL" graders at these companies, They should ONLY grade wearing 100% heavy duty cotton gloves with very secure masks. That is the ONLY way i handle my prized collections. Don't give me the B.S. that they grade 5 trillion coins a day and when you don't get a good "feel" for the coin you can drop it.. yadda yadda yadda... YOU ARE PROFESSIONALS. THAT'S WHAT YOU GET PAID FOR. If you folks DON'T agree with me 100%, Then enjoy your possibly many thousands of dollars in coins with FINGERPRINTS. Sure, Most of the prints possibly won't show up for many weeks, Months or even possibly for years, But, They WILL show up. When you grade coin(s), Your thumb at the very least will "hit" the surrounding edge portions of the coin(s). There is no way to prevent this. These coins are NOT just graded by 1 grader, You have at least 2 to 3 graders contaminating your coin(s). Good luck folks..
I 100% respectfully disagree with you. IF they are professionals, Why are fingerprints on coins??. I 100% believe customers that send in coins 100% perfect and then come back with these issues?? And yes, Touching the upper edges of coins will do damage.
The graders are professionals, can't necessarily say the same for the flunky putting the coin in the insert and holder. Or the guy unpacking the submission.
Conder 101????? IT DOESN'T MATTER... It's still the companies fault. YOU are sending your prized collection or whatever which is SUPPOSE to be a reputable company and you're paying a great deal of money to have your "babies" graded. Especially with pcgs ( A fortune ). That "FLUNKY or FLUNKIES" you're talking about ruined everything... YES, IT'S THE COMPANIES FAULT 100%.
IDHAIR??? WRONG. i'VE BEEN IN THE BUSINESS SINCE 1972. Never had ANY issues wearing heavy duty cotton gloves or secure masks. These are cop out replies i'm getting. So i guess people should send in prized coin collections and let graders or whomever is handling your coin(s) at these companies ruin thousands upon thousands of dollars of customers prized possessions. I'm old school and i don't know what this world is coming to. Do what you want folks. Free country.
Of course you are going to have to provide proof that the fingerprint wasn't there before you sent it in. And considering how things can be hidden with different lighting and angles that might be difficult. Frankly if you are seriously worried about it don't buy raw coins and send them in, just buy coins that are already slabbed that you can see don't have prints. And you were the one stressing that it was the graders fault and that "professionals" wouldn't do that. I just pointed out that other non-professionals handle your coins too. I do agree that overall it is the companies fault, but their solution is most likely for you to let them conserve it and have it handled by even more people.
No if, they are period. You can believe whatever you want, the majority of coins that have them had them when they were sent in whether or not they were apparent at the time of grading. The graders aren't the first ones touching coins with bare hands. No touching the rims does nothing. No, PCGS and NGC have almost identical pricing, the differences where they exist is marginal at best.