Warning about this coin buyer

Interestingly, I just saw this other post by another member and see my buyer's name on his list too. https://www.cointalk.com/threads/ebay-blocked-buyer-list.300797/

 

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I want to say if it's a letter under an ounce it's .90 first class with tracking. I also want to say first class non-machinable (do not bend) is .70 but it's been a while. It is possible to do that though.

 

I've had a similar thing happen. I sold a silver half to a girl in CA, sent it without tracking, but she said it arrived open with a folded napkin inside and the coin missing. She opened a case and left negative feedback (my only one!) without contacting me and I was pretty hot about it to say the least.
I did the call me thing with eBay and in 3 min someone was calling from Cali. I explained that it was well packed and there was no way, outside of a postal working doing a switch, that it really happened. They closed it with a "no fault" type finding. Erased the negative feedback, let me keep the $8 that was going to ruin my spotless feedback, refunded the betch and all was well.
I have to say that eBay really goes out of their was to make everyone happy in a crappy situation.
Thank you for this thread btw. Ima gonna do some blocking myself.

 

I'm surprised they gave you the money back. Was this a while ago? My experience is that if the buyer doesn't receive and you don't have tracking, you're screwed. EBay's favoritism towards buyers is why it has such a bad reputation with sellers. I have had them remove negative feedback on me before, like the time someone in Germany purchased four coins and immediately left me feedback because shipping was too high without even requesting an invoice for combined shipping.

 

Report the buyer to Ebay. Many people seem to know that sans tracking they can always claim not received and get refunded as Ebay will always take their side when there is no tracking or delivery confirmation #. And while most people are honest there are always going to be those who take advantage of others. I'd like think that someone with claim rate way higher than the average customer that Ebay will realize something is up and block that buyer if brought to their attention.

 

So I just looked it up and the case was opened Mar 30 2017 (about a week after the purchase) and was closed 3 days later. Buyer was dannysglass003_9 and status shows closed by customer support.

What happened was I was checking my PayPal for other incomin and outgoing items and the transaction was shown in PayPal, but the funds were frozen because of a case. That's how I realized something was up. I went to eBay, saw the case and filed a case against her. In the description I wrote attempted defrauding of buyer protection program. I requested a call and told the rep that there was no way it could have arrived as she was describing and that if they looked at my seller history nothing like this has happened before. They freed up the funds and it took about a day for the negative feedback to vanish. It was definitely more about the feedback than the $8 but I made the point that with the business I do on there why would I risk tarnishing my reputation for $8. $8!

Perhaps the avenue to travel is filing a counter case for buyer protections fraud? It worked for me and it wasn't that long ago.

 

Where there's a way the ill find the will. That's how it's always been it's just easier for people to act like crackheads when they can do it behind a screen.

If I didn't have a similar situation a couple months ago I'd assume the same thing, but I kept my money and they removed the negative feedback. The read from the conversation I had with the reps is that if it's a small amount of money they don't care. They probably lost more by tying the reps up with my case than they could have recovered elsewhere, but they're smart. It's about preserving the trust in the authoritative power in their system. The buyer got their money back (and a free junk 44D walker). I kept the money from the transaction and had my name cleared. No more conflict and, even though the other party is taking advantage of the system therefore not understanding appreciation or respect, I gained more faith in eBay and see why the fees for sale and PayPal are what they are, beyond operating costs.

 

Generally the cheaper the item the more problem buyers there are out there for it, that has been my observations and experience anyway. There are good and bad buyers at all levels but they seem to know that most sellers won't argue or fight over claims on really cheap things.

Eventually they will remove the eBay protection from them but they would still have more available to them. Reporting them to the postal inspectors and filing a report about the supposed stolen letters the buyer claimed in their report is probably the only way to really stop a systematic abuser. Being contacted by them may be enough to scare them straight

 

That's a cruddy way for someone to get a free walking liberty half dollar. I'd rather find one in a coin roll.

 

so at what point do you charge tracking ? on a $20 dollar coin ? $50.00 ?

 

Me, now? Everything. I only ship in bubble envelopes that are classified as thick envelopes. 2.67 to ship, so if they want the coin bad enough it will lead to other purchases to combine shipping and justify the costs. Win win.

 

This is a smart idea and one I've seen many people that sell lower priced coins utilize. Protects the seller, encourages buyers to buy multiple items.

I do the same with international shipping, $13.75 flat rate for any amount of items.

 

I don't want it to sound like I'm a dealer or have made it a business, but when I do sell I usually have a quantity of a type or at least a few desireable pieces. I was selling run of the mill BU war nickels for $5 and people had no problem paying the 2.67. eBay even gives you a little discount for buying postage from them.

 

That's good to know. I've always left my auctions as US only because of fear of miscalculating costs and the customs forms. I'm sure it would help boost profits or cut shelf time if I opened to international sales. Thanks for the tip!

 

IMO everything as well. Certainly over 10 though. You are just setting yourself up for two much lost if you don't

 

You were fortunate to get your money back. My experience is eBay doesn't usually do that. I'm only out $2 on this so I'm more just mad knowing this guy is getting away with this behavior.

 

Understandable. We conduct ourselves in a certain manner and expect that others should as well. It's just unfortunate that it's not always the case. That is when you have to act and open a case against the buyer. If you know you shipped it and have faith that the postal service isn't as incompetent as these parasites claim it's all you can do. And if it worked for me it should work for other sellers as well.

 

Personally for a single coin it's somewhere between $10 and $15 that I use tracking. I use it if someone buys five or more items as well because that's when I switch to a padded envelope instead of a regular envelope.

 

If you sell foreign coins it pays to ship overseas. You can figure it out pretty quickly. The postal service basically doubled the prices recently though so I feel bad charging so much. You just have to know that some countries aren't worth your trouble because too much mail gets lost. I had to stop shipping to Russia, India, Mexico, Bulgaria and Colombia because of too many problems. I've never had any trouble with Western Europe though.

 

Australia is a reliable one too, just pricey to get it there