Very unhappy with Naville Numismatics

I think they may have lost a customer unless they can make this right very quickly.

1st problem. I won a solidus of Valens in the last Naville auction. They sent me a siliqua of Valentinian instead. I of course had to pay taxes on the declared amount which was for the solidus and not the siliqua. They told me they sent the wrong lot and asked me to send the wrong lot back. I did this last week and asked them to inform me as to the status of the solidus. I did not hear back. I contacted them again a few days later and have still not heard back from anyone. This is quickly becoming unacceptable.

2nd problem. I bid on NAC today through the Naville site. At the end of the bidding I had the high bid. Then I checked biddr and they had the highest bid one increment higher than mine. I even received a congratulations notice from Naville stating I had won the coin. Now it appears as if I have not. I am quite upset about this as the coin was a huge wish list item for me. I tried calling London but cannot reach anyone.

Okay, rant done.

 

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What a poor way to treat a valued customer. I'm sorry this is happening to you and I hope they'll fix it for you.

 

I hate to hear this! I doubt that I would deal with this firm based on how poorly they are treating you.

 

Ouch! Do give them a call. My own experience trying to correspond with Naville via email to fix a problem was like pulling teeth. Their ability to remain unresponsive despite my sending multiple emails to them, all of which they received, was simply stupefying.

 

It has been a bank holiday weekend here, try phoning again.

 

Hopefully they will make it right - and soon.

 

No luck today with NAC

 

I hope the situation is rectified soon. I just can't imagine this kind of behavior towards a customer.

 

It is all the more upsetting when one understands that the coin I think I have lost was a Gaius (Caligula) denarius with the Agrippina Sr. reverse.

 

Ugh, FRUSTRATING! Sorry to hear. Naville has been great to work for, in my situations! Hope this error is readily rectified! In my experience, Customer Care is PARAMOUNT for any successful consumer business. Reputation is everything.

 

Remember that Naville is an NAC affiliate. Chances are the Naville employees were helping with the NAC room auction yesterday and today. I doubt they'll respond to phone or email before tomorrow.

I've had difficulties with Naville's live bidding interface on pure-Naville sales. I can't imagine it would function too well as a gateway to NAC.

FWIW, I was on Biddr today and lost a lot to a room bidder that I thought I was winning. My bid didn't register. There's a certain amount of risk to internet bidding. Having an agent in the room is always safest.

 

They once sent me a Julius Caesar portrait denarius instead of the (much more pedestrian) lot that I actually won.

 

Why can't mistakes like this happen to me?

 

At least you got to hold a special coin you weren't expecting to have and experience, even if just for a few hours.

At least I hope you held it once in your hands (minus the flip). I know I would have.

 

I did!!

 

I would rather it not happen to me as I would be sorely tempted to keep it and be very heartbroken to see it go. Not to mention the hassle.

 

Ouch! I physically winced reading that. Man, that is tough one to lose. I hate it when an auction house uses two platforms ... and this situation is a good example of why!

 

I once received an email telling me I would be receiving the wrong coin and to send it back. I just put the envelope in a larger mailer and sent it out. I did NOT want to be tempted by what I was sending back.

 

If I ever receive one of these by accident from an auction house, all I have to say is later suckers! I'd be booked on a one way ticket on the next flight to Switzerland where there is no extradition treaty with the U.S.