Package Stolen???

I had a package coming from Naumann Numismatics that was going to my parents house in the US via Fedex. It contained 5 coins worth over $1000. They attempted delivery a few times on a Monday when no one was home then it says it was delivered that Thursday and that I signed for it. This was 2 weeks ago. I most certainly did not sign for it and my Dad does not have the package. What can I do???

 

Log in or Sign up to hide this ad.

Contact the seller so they can initiate an investigation at FedEx.

Chris

 

Do you and your father have the same name?

You said this was two weeks ago, when did you notice?

Were any attempted delivery notices left at your parents house?

Either way, as @cpm9ball stated, let the seller know and have them contact FedEx. I would also contact FedEx as soon as possible and let them know you didn't receive the package but tracking shows delivered & someone signed as you.

Try to get as much information as you can.

 

Thank you I will do that.

 

No we do not have the same name.
I just noticed today. My father has gotten several packages for me and I assumed that package would be there. When he opened them all and Skyped with me this package was not there.

I do not know if any delivery notices were left. I will check with him again in the morning. I will also contact Fedex again in the morning. Their customer service center is not open on Sunday.

 

Ok not the same name. Does your dad normally sign for your packages with your name or his name?

I also notice you said they attempted to deliver "a few times on a Monday". Is that multiple Mondays or multiple times on one Monday?

 

Oh, that's terrible! I hope it shows up!

 

To make matters worse, as I understand it, FedEx insurance specifically excludes coins. Or is it different for ancients?

Of course, that's a matter between FedEx and the seller, not the buyer.

 

The shipper had a contract with FedEx that required your signature for that contract to be fulfilled. The package was signed-for by someone other than you, to which you can attest and provide handwriting samples. So the contract was not fulfilled and it is FedEx's responsibility to either pay the insurance or deliver the items.

It's my understanding that FedEx's exclusion is for money, not collectible coins that cannot be used as money. I receive coins from my dealer, insured, via FedEx. So it's not reasonable that their exclusion would apply to your shipment of ancient coins.

 

I agree that it has zero to do with the seller => Fedex dropped the ball (or maybe your gardener signed and stole your coins?)

 

Pardon me, I haven't read all the other posts. I can only say a few things that might be helpful. First, I am a dealer and recently a package from Naumann was held by FedEx, lost and then finally recovered. FedEx has a new mandate for the U.S. that any currency (ancient coins included) can not be shipped by FedEx.

A lot of dealers fought this and to my knowledge it has been lifted. The recommendation by FedEx was to use a 3rd party broker to import coins in. For me that wasn't an issue but for most people that is not possible without a lot of work. If you call Naumann or email them they can handle the issue from their end of I found that I was much more effective in solving the issue even though technically they were responsible for the package until I received it. I had to make about 5 phone calls and was about to declare my package lost to FedEx when they found it with my help (giving them an invoice and pictures of what was in the package). For your package it sounds a little fishy. You should first call FedEx and tell them that you or your father did not sign for the package and request to see the signature that they should have on file. This may help you to find out who signed for it. Does your father live in a single family dwelling? Maybe someone else signed for it and put it somewhere? Anyway, if all else fails Naumann will likely refund your money, although you must first make sure that FedEx is aware that you did not sign for the package and it could have been theft. Without this Naumann is in a difficult situation as they will have to claim insurance on it and with a signature it becomes complicated. Good luck! Shanna

 

I'm So Sorry to hear that! You can also go on FedEx with the tracking number and see the signature that signed for the package. I'm sure it is fake, but you never know a lot of crooks are stupid. I just don't get it anymore, some people just don't have any morals!

 

Can you clarify this statement? Exactly what has been lifted? Does FedEx still insure ancient coins or not? Thanks in advance

 

Well I have good news, he had the package. Just misplaced it at the house. My little brother came home that week and the envelope got misplaced. Sorry for the false alarm. But it's good to know what to do in this type of situation. Thanks everyone who posted.

 

It's nice to know it was a false alarm. Now we want to see.

 

Very expensive package to misplace...

 

Glad that it worked out.

There's a lot of good information in this post.

 

I see the package has been found, but I have a small question to ask anyway:

If the package was signed for, can one see the signature that FedEx got and compare it to the person who was supposed to receive the package? I would think that would clear up whether or not it was stolen.

 

glad to hear you found your package.

 

I am glad that you have found it, Monday can start the week relatively stress free