Am I being too impatient with Roma?

Did you bid on / buy a coin that you wanted or was it a spur of the moment buy? When I bid on something I have waited to find, I am happy to wait a few weeks for shipment from Europe or Australia. If it was spur of the moment, drop them from your list.
I think I would rather have a company be honest with me and say why they are late.

 

Log in or Sign up to hide this ad.

I received same this morning. I paid within a half-hour of receiving my Invoice. I am very punctual regarding payments or debts. Period. I expect same for service or goods.

 

I agree on postage (freight), however, I do not agree on posting (shipping). If I pay quickly, I should have my goods posted / shipped quickly. However, I DO understand freight companies / post taking time to cross water / customs / etc. I feel the difference is in how an organization handles what THEY can control within the supply chain.

 

What most of you fail to appreciate is you're not dealing with a large company that has hundreds of staff on hand to move around and reassign at need. Roma is a small firm (like most in this industry), they are hard-working people (I know them personally) and they deserve to be cut a bit of slack. Anyone who has won coins with them before will know that normally they are very fast in getting them sent out - I normally get mine within a day or 2 of sending payment (granted I live in the U.K., but you get the point).

 

I send coins to JA and they often arrive in a week. I think your customs department may be the knot in the hose.

 

The problem I see is not how long it takes for a coin to arrive but the firm having a business model that sets higher priority on holding sale #2 than on fulfilling the contracts of sale #1. If you are going to have a sale every week, you need to be able to send out everything in less than a week. A heavy schedule will require an efficient staff that answers the phone and emails, collects payments and sends out packages. This would be hard for a one person operation pretending to be a large operation. The best measure of any business is how they handle problems that arise in the normal course of operations and whether they value their customers (both consignors and buyers) or figure they can afford to treat people poorly because there are always more where they came from.