Problem with Vcoins dealer

With credit cards you have up to 6 months to raise the issue

 

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Once you close a case in resolution center via PayPal - you are done -basically you have agreed to his/her terms and thus you closed the case.
Once you close the case -there is no way to re-open it, so be mindful

 

Note that I did not close the PayPal case, they closed it automatically well before 180 days just because neither of us posted a message for a few days, not sure how this works. Once this happens you can't escalate it. This dealer waited until 3 days before this deadline to respond with a generous offer and reeled me in. Don't be fooled by this tactic, escalate your claim well before the deadline....

If vcoins does not help me then their code of ethics is worthless with all these new and unknown sellers who have popped up. Imagine this dealer sent me a fake 3 years ago and I was trying to return it...

 

Nailed it! My sentiments exactly.

 

Certainly but if you charge back a purchase made through Paypal using a credit card two things are going to happen one you'll get your money back and two Paypal will close your account.

@Theodosius call Paypal and try and get a native English speaker on the phone. Usually they will transfer you to one if you just ask saying you can't understand the person you get. Explain the situation and they may be able to help you.

Also I don't really think Vcoins is going to do anything except suspend or boot the seller, they aren't going to give you or help get your money back. And that's per their terms below

'
VCoins Dealer Code of Ethics
VCoins was created to simplify and reduce the cost of e-commerce in the ancient coin marketplace and to foster friendly relationships between collectors, dealers, and the general public.

VCoins recognizes that all dealers are legally obligated to operate their businesses in accordance with applicable local, state, and national commercial laws. A further requirement for participating as a dealer on the VCoins site is strict adherence to the VCoins Dealer Code of Ethics. This Code is intended to promote mutual trust between dealers and the public through fairness, honesty, and integrity.

Each VCoins dealer pledges the following:

1. I subscribe to the terms of the VCoins Dealer Code of Ethics and agree to be bound by the provisions thereof, including any revisions as may be made from time to time.
2. I will conduct my business in a professional and ethical manner, and will exercise common sense and courtesy in my professional dealings, to ensure that no discredit is brought to VCoins or other VCoins dealers.
3. I will freely share my numismatic knowledge with non-professional collectors or interested individuals and will encourage research into ancient numismatics and history.
4. I will promptly deliver items I sell unless other arrangements are made with the buyer.
5. I will promptly pay for items I purchase unless other arrangements are made with the seller.
6. I will not intentionally misrepresent the value of any item, and I will not take unfair advantage of non-professional customers, be they buyers or sellers.
7. I will take all reasonable actions to correct errors made in normal transactions.
8. I will not knowingly deal in counterfeits, copies, or reproductions without full and clear description of their nature. I will never knowingly represent such items as genuine.
9. I will not knowingly deal in stolen numismatic items. I will report such items to the proper authorities if they are offered to me.
10. I will vouch for the authenticity of items I sell and will have no time limit on the return of items discovered to be non-authentic. I will offer a full cash refund upon return of any such item, including the cost of return shipping.
11. I will allow returns within a period not less than fourteen (14) days from the recorded date of shipping or ten (10) days following attempted delivery or receipt by the purchaser, whichever is the earlier date. This return policy does not apply to group lots, items advertised and sold "as-is", items altered after receipt, or other items as specifically agreed upon beforehand with the customer. Mail bid or auction sales may have shorter limits.
12. I will explicitly state my terms and conditions of sale in my e-store.
13. I will not intentionally misrepresent items I sell, including the use of misleading images, historical conjecture, unsubstantiated provenance or pedigree, or other tactics that may artificially inflate the perceived value of an item.
14. I will operate in a fair and honorable manner, and will not intentionally defame the character of my competitors or the quality of their products.

Violations of any provision of the VCoins Code of Ethics shall constitute conduct prejudicial to VCoins and may result in account suspension, termination, and/or legal action.'

 

Booting the seller from vcoins would be satisfactory to me. If vcoins becomes a scammer friendly platform that would be a huge loss.

 

This all reminds me why I won't use Paypal, except very sparingly via my own credit card. I don't trust them at all, certainly not enough to give them access to a credit card they control or my checking account.

 

Whether or not a dealer is "having health problems" et al. is not really relevant to the issue. He/she was healthy enough to process your order and take your money, so he/she is healthy enough to return your money.

Under no circumstances should you ever delay or suspend filing an action to have your money returned. Since you have no way of verifying whether or not the dealer is giving you accurate information, you can only base your own actions on what you know -- i.e., that you haven't received the coin nor a refund. Proceed as if this will continue to be the case.

 

No way, PayPal will not close anyone's account, this is just simply misinformation

 

I received a counterfeit coin from a dealer in Lithuania. Had it sent off to be graded by ANACS and it came back in a "body bag".
Opened a case with Paypal three days short of the 180 day deadline or grace period to open the case.
Paypal asked me to send the coin back to the dealer in Lithuania. The package was delivered but never accepted at the local address. The package actually was returned to me by USPS.
Paypal refunded me my purchase price and I actually have the counterfeit coin.

Paypal will ask you many time if you want to close the case. Always say NO. If you do close the case, you are out of luck. You can not reopen it.

 

oops double post

 

Apparently they have changed their policies as they used to limit and close accounts initiating charge backs attempting to circumvent their resolution policies. Now it appears they allow you to do both.

'Dispute with us or your card issuer
If you used a debit or credit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Your rights with your card issuer, if they apply, may be broader than those available to you under PayPal’s Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim with us.

You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can’t do both at the same time or recover your money from both PayPal and your card issuer. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.

If you choose to dispute a transaction with PayPal and we decide against you, you can seek to pursue the dispute with your card issuer later. If PayPal does not make a final decision on your claim until after your card issuer's deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).

Before contacting your card issuer or filing a dispute with PayPal, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.'

 

Vcoins management was very helpful in a similar
situation. They communicated with the dealer and
4 days later I had a postal money order in my hands.
This result after 2+ months of partial communications
with the dealer. They are no longer with Vcoins.

 

What makes you believe there really is another buyer?

 

Other than Holyland Numismatics (or whatever he's called nowadays)

=> Vcoins has always been top-drawer

I'm sad to hear that you guys are having lots of coin-mishaps, lately

... I still consider them a go-to site (but I admit that I still only have few favourite sellers that I always go-to) ... the best thing about establishing a good coin-relationship with a seller is => the more you buy => the better the deals become (within reason)

My favourite sellers eventually realize that I'm a "5-Star" customer, so I start to get 5-Star service (I like them, they like me => it's a cha-ching catalyst!!)

Oh, and hey, you don't have to be a "big-money-shooter" to get on a seller's good-side ... good communication, quick payment, etc ...

It's actually pretty fricken easy to be a good-guy/customer ... do unto others!!

 

Years ago (before eBay and PayPal) I placed a phone order with a dealer in the UK (not a cheap call then) and followed up immediately with a check. The coin never came so I called again. He had died. His widow sent me a check for the refund because he had deposited mine but not mailed the coin. As it worked out the pound/dollar exchange had changed in the intervening time so I made about $5 profit after allowing for the phone bill. I am not saying you should be easy on a seller that does not follow through. There is one valid excuse.

 

Just be careful if it's the dealer himself who tells you he's dead and can't process your refund...

 

LOL

 

Vcoins was pretty good years ago, but my last experience with a dealer on there worked out lousy - I bought a rare Irish halfpenny from Charles II. Seller then said she "lost it" Refunded my money via the fee method so I actually ended up in the hole. I don't believe she lost it, what the real problem was was that it was a very rare coin she listed at a common price.

There are some good dealers on there, and I will continue to patronize them, but there are also some shysters on there selling cleaned, fake etc junk and that has only gotten worse especially in the last year or so.