Has anyone else lost all their subscriptions on their US Mint account? I know, I know....."I never buy the mint's worthless crap..." etc. I have had several subscriptions for years......now, it shows none! Anyone else?
Mine are still there. Odd that they shouldn't be showing since you state you've had them for years. I will say that for some reason they dropped my uncirculated coin set a few years ago and I had to re-subscribe.
I had a similar issue when checking subscriptions the other day. Page loaded and said "no active subscriptions." I tried reloading, navigating to other pages on their site, etc. Even my order history was blank. Oddly enough, a subsequent refresh showed my subscriptions and recent orders.
I purposely suspended mine, except for the Military themed silver dollars, but they are still listed and seem to be fine.
Sounds like a database performance issue combined with an overzealous app. When the database takes too long to return results, the app says there's nothing instead of "please wait." @KeviniswhoIam have you tried it again?
My one subscription is showing up fine. May want to check that your payment method is current and valid in addition to the suggestions above?
Yeah, given these comments I'd bet money on a database performance issue. I don't know how the mint operates but the fed agencies I worked for contract out the development and then nobody is there to performance tune the databases or knows how to do it or even knows there's a problem. Bad design is probably a factor too. Put the clustered index on the wrong key and you've got fragmentation all over the place, like looking through a phone book that isn't in alphabetical order. Sorry I'm geeking out here.
I never did UI stuff but those UI guys loved to do their SQL queries directly in the UI instead of passing it off to the database to execute. We yelled at them all the time.
Having checked mine after reading this post, I find that if I wait a few seconds before jumping to subscriptions, everything shows up as it always has. If I go right to subscriptions, nothing will display. I wait a few seconds. All my active, inactive and cancelled subscriptions show fine.
The only mint product I want every year is a silver Proof set. I hope that I will be able to buy one and that they won't all end up sold to subscribers.
