eBay's Really Getting Under My Skin . . .

I tried reporting a possible scam on EBay. It was impossible to get thru to them.

 

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I NEVER look at or buy from eBay. Too many scammers there.

 

I'm a little burned on eBay lately, too.

I had an overseas buyer NEG me recently after he received the four items he won from me in 3 separate packages and had to pay $77 in international shipping fees.

I sent the four items in ONE, tight, secure package to the eBay Global Shipping Center in Glenview Heights, Illinois and gave the buyer combined shipping costs from my place to Illinois. Well, eBay obviously separated the items and re-packaged them into 3 parcels, which eBay (or its proxies) charged the buyer the international shipping fees.

I have no control over how the Global Shipping Center handles packages nor can I "discount" international shipping, which eBay handles. I told all this to the buyer, and he refused to change the feedback.

I complained about this, and eBay told me that they would let the negative feedback remain since there was nothing against eBay policy in his feedback (basically eBay said: "...well, he DID have a negative experience, you know"). The Indian customer service dorks even told me that I could "learn from this experience" by doing better next time.

Tell me what I did wrong, other than choosing to sell on eBay...

 

You might have to call back and see if you can get another representative. The rules suggest that you should be protected from negative feedback.

https://www.ebay.com/help/selling/s...s/ebay-international-shipping-program?id=5348

 

Here's ebay's recent reply. Please tell me what I did wrong!

See both the buyer's negative feedback and the response from customer service rep "James:"

NEGATIVE FEEDBACK:


CUSTOMER SERVICE RESPONSE:
Thank you for contacting eBay Customer Service. My name is James, and it will be my pleasure to assist you further.

Here are the details I was able to capture from the transaction as of now:

• You want us to remove the feedback left by the buyer sangsule1125 because you did your part as a seller and the international shipping fees costs are out of your control.
• You're looking for help getting this concern sorted out.

I am more than happy to review and check what options we have for you.

I was able to see that the buyer's feedback is about the item they received. Since the feedback reflects the buyers' experience in the whole transaction, we will be maintaining the original decision.
blah, blah, blah....
___________________________________

 

Wow they were allowed to leave a negative for each item which seems excessive regardless.

 

This is a typical AI response today between a buyer and an AI chat:
as a lawyer, i don't pay any bills without viewing the complete bill at my billing address, especially from a firm that is reportedly been sold. Please see that the COMPLETE bill with mailing address is sent to r********************, as my records indicate a $102.?? is owed!
AT&T 4:09 PM
Sorry, I didn’t understand that. Could you ask your question again with fewer words? You can ask follow-up questions later, if you want.
Tip: You can say things like "How do I pay my bill?" or "My internet isn't working."
4:11 PM
send a COMPLETE bill!
AT&T 4:11 PM
Now let's have you sign in so I can get you the best answers!
4:13 PM
AS A LAWYER, WHEN YOU POSTED ON MY COMPUTER, YOU SIGNED IN! Thanks!
AT&T 4:14 PM
We understand how important security is to you. It's a concern we take seriously, too.

Check the latest activity on your account anytime

Go to our Wireless Fraud page if you have concerns about identity theft or unauthorized charges on your wireless account. You can also check the status of a claim or download an affidavit to support it.

Go to our Voice and Internet Fraud page if you have concerns about identity theft or unauthorized activity on your home phone or internet account.

Suspicious emails? Forward them to abuse@att.net.

We also created Cyber Aware, with the latest alerts, tips, and articles designed to protect you from scams and fraud.

THIS IS ONLY PART OF THE "CONVERSATION" BEFORE THEY REALIZED I KNEW THEIR GAME, WHERE THEY ASKED ME TO SIGN IN, ACCEPTING THEIR T.O.S.! NO WAY!!

 

You might want to minimally partially read the "terms of service" on any site where monetary exchanges may be discussed, as often the site has been given virtually absolute control by your contact!

 

@mlov43 if you want to battle it, you have to go higher up and see if you can get someone on the phone instead of the chat (which can be difficult too). Or try a new chat first to see if another rep will be better.

 

sounds like it better selling item(s) elsewhere other than feebay
its not going to get any better along with ai s getting involved , ill get worse , imo