USPS vs Ebay! Need advice!

Just finished reading each post. Conclusion? These various and assorted answers, statements, assertions, declarations etc., would be why I wouldn't want the aggravation of selling after eBay decided that the seller was always at fault! No matter how honest you are or how hard you try, there is just no way to please everyone unless you have the policy of just giving up, throwing in the towel, cowering in the corner and handing over whatever is asked for. You guys who are honest sellers that can handle this abuse, my hat's off to you.

 

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So you, as a buyer, would be happy to take the responsibility and walk away if Amazon failed to get you a package? There's no difference.

 

How long should you stay in the fight when you have absolutely nothing to back you up?

 

WOW! Is that how my paragraph came across? Jeez!

 

If a seller uses eBay shipping labels, there is no way that label will print with the wrong address. Both eBay and PayPal use the address provided by their members.

 

Well, you described what is considered normal practice across all other forms of retailing as "giving up, throwing in the towel, cowering in the corner and handing over whatever is asked for." So yeah, that's how I took it.

 

This seller followed all of the rules of the game. eBay followed all of the rules of the game. USPS dropped the ball.
Was the package sent with insurance?
If the package was sent via Priority Mail, it will carry at least $50 of insurance, as that is what USPS includes free as part of the postage.
The seller should file a claim with USPS for insurance reimbursement of the loss. The seller is under no obligation for a refund unless and until USPS reimburses him for the loss.

 

You need to refresh yourself on eBay rules. If not received by the due date, the seller has 7 days to fix it or refund including the shipping.

 

That is correct, but, according to official records of the USPS, the package was delivered.

 

"there is just no way to please everyone, unless..."
Sounds like I was suggesting a way to please everyone.
I don't know all of you guys, but some come across as whiners who hold the position of 'anyone but me'. (As in, I don't care who loses as long as its not me)
And no, that's not directed at you, Super!

 

If the post office says it delivered to the other address, then go there and inform them that your package was delivered there by mistake. Explain to that person how you know. If they are honest they will give it to you. If not you have a thief on the street. It's old school, don't act like a jerk in asking it never hurts.

 

In the OP;

 

I have the same problem going on right now. The seller never indicated it was ever shipped and intern blamed me for filing a case report. I sent an inquiry for an update two days after it was due and he never responded. Now I'm waiting for the 30 day response period to expire so eBay can come into play. The seller hasn't even tried to communicate.

 

30 day response period? Did you just send them a message or open an actual request/case?

 

If the seller hasn't responded, you need to escalate it (ask"eBay to step in"). Just like yours, did not ship and no communications. I just bought one on the 1st, to be received by 11th, filed 13th, and refunded 19th. As I am talking gift cards, this keeps happening over and over. Never waited more than 10 days.

 

↑
That is correct, but, according to official records of the USPS, the package was delivered.
In the OP;
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I called the Post Office and they admitted to delivering it to the wrong address.

Right.
That makes the only one responsible USPS!
Not the seller and not eBay!

ETA: Was the admission by USPS verbal or in writing? I doubt very much that it was in writing.

 

But, but, but.... ebay policy!! Didn't you know it's the word of the almighty god and that nothing else matters? Forget logic, common sense, decency....

 

If a package is lost or damaged in the mail, it is also usps's fault, but the seller is responsible. It is the seller's job to make sure the customer gets the item. They take on the responsibility unfortunately, even if the post office is at fault.

 

Why, because ebay says so? In this case, Markus knows EXACTLY where the package was delivered and if, for whatever reason, he doesn't wish to make the effort to retrieve, it is his CHOICE and means all is now on him. Just because he doesn't wish to bother this fellow doesn't mean he should punish the guy who, in GOOD FAITH, has already lived up to his side of the bargain. Under different circumstances, the seller should have and take some level of responsibility with a lost package, but not this one.

 

The seller has delivery confirmation from USPS. The seller should initiate an insurance claim. If the claim is denied, the seller still has a delivery confirmation. No refund unless insurance claim is paid.