What would you do? Ebay question.

Yet you just said you've already taken the steps that will force him to cover shipping (due to "item not as described for reason"), so which is it?

 

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That works. It's clear this mistake is on him, and it should be noted I react to these kind of threads with the viewpoint of a seller, not a buyer; I've sold far more than I've bought on Ebay.

True story: Years ago I sold a camera and a lens independently in one batch of auctions, to two different buyers in Canada. I brainfarted and switched the shipping destinations. Worse, one of the two - forget which - was subject to import duty and the other wasn't. So the wrong guy got stuck with duty for an item he didn't buy, just to receive it and find out it wasn't what he bought.

I made all that right with both of them, paid for them to cross-ship, refunded the one guy's duty, and took a bath on the whole thing. My personal loss on the deal was into three figures for $750 worth of sale, even though I broke even on the original transactions from my viewpoint, which is all I wanted from selling used camera gear.

I still have neither a Neg or a Neutral in 17 years of selling, nor have I ever had a return. They both gave me Positives. That's what it takes to be able to say that.

 

You are not doing it right if it is not automatically making him pay return fees.

 

As a seller, if I were to make the mistake and send the wrong coin, I would pay the return shipping. My mistake, my loss.

 

Next time you send him a message, make 3 out of 7 words " Negative Feedback " ....

 

The return shipping cost is the SELLER'S problem UNLESS stated otherwise in description...As mentioned below,Open a case ONLY if last ditch effort.At least that has been MY experience.HAPPY HUNTING ALL!!!

 

I would not recommend that. Ebay has a rule of no feedback threatening/extortion. So if you mention a possibility of a negative, he could get it removed pretty easily.

 

Not true. It does not matter if he says he won't cover it... if the item is not as described, he HAS to cover it.

 

Yeah, not even sending the correct denomination is kind of a textbook SNAD.

 

Your not allowed to make veiled threats of negative feedback. If negative feedback is justified and you leave it later on as @jwitten stated if you mentioned it prior in messages it would be very easy for the seller to then have it removed. Also you can report buyers too as a seller and I'd report one who was making allusions to negative feedback before the issue could be resolved in anyway.

 

Like mentioned there is no reason for vague threats. I would just keep it straight forward and simple asking how he would like to pay for the return shipping. If he has already told you he will not pay to have his mistake shipped back there is no reason to communicate with him further and just go ahead and open a case. I am a firm believer that 99 percent of things can be handled without opening a case, but sometimes people leave you no choice and he is the one that made the mistake and should be correcting it.

 

Iguess that's what i was trying to say...SELLER'S problem!!! HAPPY HUNTING ALL!!!

 

Well, I have something to add now.

About a week ago, I sold an item on eBay and shipped the wrong coin. Happens maybe once, twice a year or less. Buyer contacted me today to let me know, so I replied that I was sorry for the mistake, I would send a refund for the return shipping, and send the correct coin right away. Was also going to refund their original shipping costs as a goodwill gesture.

Now, I wasn't home at the time, and the PayPal app isn't the most functional...so I thought, "I'll do the refund when I get home in 10 minutes."

Got home and the buyer had filed a SNAD return.

So now I'm in a tough spot - the buyer has the wrong coin, which I need back. I can't send the correct coin now, because the buyer for some reason filed a return (which, if eBay approves it, will give them a complete refund.) I had already refunded their original shipping costs to cover return shipping for the wrong coin.

So all I can do is send the buyer a message asking what they'd like to do. Would have taken care of it, and then some, if they had just communicated with me.

The moral of the story is this:

Sometimes, honest sellers make mistakes. It happens. If you contact them, and give them a chance to make it right, 100% of the time they will. If you get all Chuck Norris on them and start filing cases without communicating exactly what you want to happen...things get complicated and a simple problem turns into a mess.

 

We need to know that buyer's name, so we can block him.

 

All you have to do is click on the option to accept the coin back for a full refund. They do not get to keep the coin.

 

Yes, but then you lose the initial sale. I'd much rather pay for return shipping, refund their original shipping costs as a thank you for that, and send them the coin they ordered.

 

So the seller initiated the return. Looks like I will be getting a refund. But there was no mention of him sending me the coin I actually ordered. As I said, I think he was upset at the buying price and this is his way of avoiding the sale. Not really pleased but at least I will get my money back...

 

It's not out of the realm of possibility that this was deliberate on his part, for the precise purpose of avoiding letting go the original coin at the price paid. It's a fact that auction-style listings with low start prices draw a far larger audience than any other method, and sometimes that leads to getting lower prices than you originally desire. He may just be the greasy type who isn't willing to take the occasional loss in return for the broader buying audience.