Ebay buyer to Block

I stand by my statement that there was no wrong doing in that title. I also stand by adding Cleaned in the title is NOT Necessary.. Sure i could have added it but i felt TWO separate highly traffic areas of a listing were more than enough.
Clearly it was not hidden.....


Should i run a BIG banner and neon lights Or would you complain it should have been added in another location also on top of that?



Yes i took it personal when you called me a sneaky seller...100% personal.

 

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Have you seen the coin in hand? I am pretty good with a camera and I cannot take pictures of toning that come out anywhere close to the coin in hand. The pictures are clear enough that it isn't the kind of toning most of us probably look for. the buyer should have (and it sound like he did because he didn't complain about it) seen it for what it was.

Every company out there uses buzz words to sell their products and most stretch the truth a little. Here's a good example: http://www.upworthy.com/see-what-re...w1&u=f99f3c2dbf3c0d8fe084ac0205029b3a8749396e

He is no different than any other company in the market place so I personally find it hard to throw a stone at him for how he listed the coin. In this case while it might not have been beautiful rainbow toning, who is to say the different colors weren't there without seeing the coin in hand? The pictures were better than most, if they were small or fuzzy then I would say it was misleading. They are not, so the buyer should have had a good feel for what he could expect worse case. Best case, the pictures are flat compared to the coin in hand which probably happen much more often than not.

Factual? If the colors are there in hand, then so is he. So whats that say about what you are implying without ever having seen the coin in hand?

Lets not forget, the buyer never contacted the seller to say I have an issue, can we resolve it. For this reason alone, I would block a potential buyer.

It was clear in the listing it was cleaned - both in the pictures and the text. That said, the buyer still could have asked for a refund with no loss but his time and submittal fees which he deserved to incur IMO due to what is obvious and stated by the seller. His time was only wasted because he took a gamble and it didn't pay off or he is not educated when it comes to coins. One look at the pictures and that coin should have never been submitted to a TPG without expecting a details grade. If this happened to me as a seller, I would want everyone to know to avoid this buyer as well for no other reason than the buyer did not give the seller the opportunity to offer a refund.

Would my listing have had "cleaned" in the title - yes. Is that a hard fast rule somewhere - no. Did he make it clear enough, again, I think it was very clear and if I was the one that missed it I would have said I was at fault for doing so.

If you want the buyer as a potential customer - don't block him - that's your call. Hope it works out for you.

 

"Don't have time to read description"?? Wow, that's a new one. Probably one of the lamest excuses I've seen.

It takes me 10, maybe 20 seconds to read an entire item's description most of the time. He spends more time searching for the item and then paying through paypal. Obviously he regrets what he purchased and came up with an excuse to make you look bad.

 

Well this thread has been fun. I personally agree that @Endeavor is correct any cleaning should be written about in the condition description or in the title. Buyers don't want to spend time reading through endless paragraphs they see something read a few sentences and buy. A good seller has to be able to cater to this

 

I would have said that sometimes I don't have the time to write "cleaned" in the title

 

Josh If by condition description you mean the "item condition" area just under the title. Then yes that was one of the two areas listed.

 

I'm amused. How many times, when the shoe was on the other foot, did the forum tell the disgruntled buyer things like "caveat emptor," "you should read the description," "call it tuition," etc?

I, for one, expect as a buyer to see what the coin IS (denomination, year, mint, type or error if applicable, POSSIBLY content but I rather find that annoying and unnecessary for most issues) in the title.

In the description I expect to find details to the specific coin including condition, pros and cons, color, and and other individually distinguishing features.

 

Chromerunner: I can commiserate. I once had a buyer complain that a coin was too small. Some ancient coins can be extremely small - smaller than 10mm in diameter. Mind you, I listed the size and weight of the coin but she didn't have the time "to read all that complicated stuff." I just offered to take the return.

Since then, whenever I sold a very small coin. I would mention it several times and take a pic of it on my pinky. Hello, did I mention this was a SMALL coin?

 

All I can say is this: if you're searching for cleaned coins on eBay solely by looking for the word "CLEANED" in the auction title, you're going to be missing the vast majority of cleaned coins. In fact, you'll be missing the vast majority of accurately-described cleaned coins.

I don't expect sellers to call out a coin's worst features in the title, but I do expect sellers to mention any problems in the description. I swear that there are some buyers who think sellers should state "DO NOT BUY THIS COIN" in the title.

 

In that case your buyer is dumber than a doorknob. Hell it's right there above the price.

 

If you mentioned it in the description, you did nothing wrong. You can't please everyone. And your rating shouldn't suffer as well. I would call eBay, on a phone, and explain the problem. If you speak to a human being, they will usually understand. That has been my experience.

 

@USS656 Call me crazy, but I'm one that believes a coin that is known to be cleaned by the seller should have that stated in the title. I don't care what anyone says about "others stretch the truth" or that it's "no different than any other company in the market place". It's sneaky, period. Notice I'm not telling anyone what they should or should not do - that's their business. I'm also not saying OP is a bad person... I don't know them personally. All I'm saying is I believe not disclosing a coin has been cleaned in the title is being sneaky.

And that is one of the big problems with eBay. There are bad sellers out there making it worse for good sellers and buyers. Just cause the majority do it, doesn't mean it's okay. It definitely won't change either if people don't call for better standards.

I don't know what buyers you speak to but I have yet to meet one of these buyers. I do know that the buyers I have dealt with simply want sellers to be honest and upfront with the details of the coin, ESPECIALLY if it has a problem. If the seller can't sell the coin for what they want because it's cleaned, then they should either lower their price or not sell the coin. You basically just admitted that placing cleaned in the title is going to make it harder to sell LOL. So in other words you have to be sneaky and not put it in the title. Thank you for helping me make my point!

 

Hard to argue with a .99 cent start price and free shipping.

 

Buyer need to read look like even put in title in bold letters buyer would not have read it

 

So starting at .99 cents justifies not placing cleaned in the title? Is that what you're saying? Then expect the coin to sell for .99 cents... or don't sell it all if you think it could sell for .99.

 

To have not mentioned it at all hoping it wouldn't be noticed, would be sneaky.

I hate reading a long title full of descriptive wording regardless of intent. Titles at meant to be short. Excessive descriptions in the title, to me anyway, come off as pushy and irritating no matter how accurate they are.

•search
• view display photo/read titles
If they get past here,
• view individual item, pictures first, then description.

Personally, I think the description is almost unnecessary because there should be several photos of high enough quality to render a written description worthless.

Buyers should know what they are buying.

Is the OP now responsible for reimbursement of shipping fees /grading? Certainly not. If you want to get down to brass tacks, it was removed from its original holder and is not returnable.

Let's be real:
Whether you say "this coin has problems" or promote it with the most beautiful descriptive language, it is salesmanship.

The coin should sell itself to the right buyer if presented to him/her.

 

If it's in the title and buyer complains they are 100% at fault and any neutral or negative feedback they leave should be removed. If it's not in the title then I think seller has some culpability.

 

Then why have a description at all?

Plus, titles have a limit to how many words you can put on them. I've listed things before that used max space on titles, and wanted to include more. This doesn't mean the seller is "SNEAKY" - he did nothing wrong.

 

It's funny to read all these comments by sellers about how leaving something like cleaned out of the title is not being sneaky. They're all such innocent little lambs .

Do I really need to answer this question? I'm guessing you already know what it's for.

There is enough space to include "cleaned". It should be one of the first words in the title after Year and Type (if you're not being sneaky). Then in description you can give further details if you want. No one is going to convince me that leaving cleaned out of the title is done with best intentions for buyers. I'm honestly surprised some of you are defending that it's not sneaky so adamantly.

 

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