I recently purchased a quite pricy item on ebay. I paid the seller 9 days ago, and have heard nothing from them, nor have they even claimed my payment. They have a no questions asked return policy. I emailed them and asked to exercise my return policy, as they have not claimed my payment yet even. Given that they have a no questions asked return policy, did I do something inappropriate?
The only method I am aware of for which the seller has to "claim" the payment, is Paypal. I may be wrong, but I think you can cancel a transaction without any questions from Paypal at any time before the payment is actually claimed, so if it were me, and the coins hadn't been received so they aren't available to return, I would just cancel the payment, and email the seller with an explanation of what I had done, and why.
yeah, I would cancel payment if you dont want to deal with it...when and if the seller contacts you then you can tell him why.
You've been pretty patient, I'd wait another day before doing anything as 10 days is a magic number for e-bay. Reporting a seller hurts more than a bad rating. Here is the e-bay rule for your situation "Buyers can open an Item Not Received or Significantly Not As Described dispute between 10 and 60 days after the transaction date (the date when the listing closes and the buyer commits to buying the item and the seller commits to selling it). When opening a dispute, the buyer indicates whether the item was not received or whether it was received but significantly not as described" http://pages.ebay.com/help/tp/inr-snad-process.html
This is so typical of some ebay sellers. No response is the norm. With this also comes no feedback left for the buyer. I'd wait a couple more days for the item to appear. After 14 or 15 days then I would worry. As a side note, I have had 2 sellers tell me they never got my messages sent through ebay messages. And I believe that. Sometimes messages sent through ebay get lost and never go to the recipient.
You might want to look up the other items that have sold recently from that seller and see if they have been active.
I would email the seller now, tell them I paid for the item, and ask them when it was shipped. I usually wait 7 days after I pay for the item via Paypal. This has worked for me in the past, one guy had not checked his Paypal account and was "waiting to be paid".
Some of these sellers dont use paypal. when they dont use paypal, their email address is not registered with paypal, and that is why a payment would go unclaimed. When a seller is registered with paypal, then there is no claiming procedure. if they are registered with paypal, the payment goes straight into their account. Since the payment is not claimed, you can cancel the payment. tell them it went unclaimed, and ask them if they take paypal. THEN ask them to confirm the email address that they have registered at paypal.
I won an auction, paid via paypal, and the seller never claimed. I kept wondering what was going on as i also never heard from the seller. After 2 weeks, i got my item. I checked paypal, and he still never claimed the payment. i left it, but i think eventually paypal canceled it.
As alluded to above, some sellers don't really understand how to accept payment, or how it all works. Some don't claim the money (they don't realize they have to with certain payments), and others will ship the item before the payment clears.
