What Would You Do To Improve Ebay?

Probably been posted before but what would you ask Ebay to change to improve their business, for your satisfaction and that of your buyers? Besides trashing it and starting over. How about a contest by them for the best suggested improvement that paid say, $1,000.00 in bonus Ebay Bucks? If this post finds some legs, I'll chime in with some other suggestions I've sent them the past few years as we go along. Thanks for the input.

 

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A level playing field would be a nice start, perhaps followed by some level of personal accountability. An actual mediated dispute process, based on merits and evidence, would be a nice touch too.

 

First I would bring back the old search that actually gave you what you searched for and include the *
Secondly I would bring back the enforcement where they actually removed counterfeits,copied listing and even duplicate listing.

 

If I could change something with eBay, I'd get rid of the eBay bucks system, altogether. It doesn't really generate repeat traffic.

 

A. Implement a "3 Strikes" system wherein a violator is 1) warned of questionable conduct, 2) suspended for continued misconduct and 3) banned for life for continually "pressing his/her luck". NOTE: Steps 1 & 2 may be bypassed if it is proven beyond a doubt that the buyer or seller is a crook.

B. Maintain a numismatic review board for handling complaints wherein members of the board must have a reasonable modicum of numismatic credentials. It's pointless having someone who collects figurines reviewing the case of a counterfeit trade dollar.

Chris

 

Fire the support/customer staff

 

I'd suggest their Big Cheeses forgo the cocktail circuit for a few days and read a book.

http://www.amazon.com/gp/aw/d/09903...422965844&sr=1-1&pi=SL75&keywords=Bill+Bonner

 

Buyer and seller should be able to leave negative feedback.

 

1. When you search for something show only that, not what they want to sell you.

2. Permanet block sellers list

3. Get rid of best match search option.


4. Get rid of search option that defaults to newly listed items when you click on ending soonest.

 

Reinstate the Coin Community Watch Group.

Reinstate symmetric feedback (sellers can leave negative or neutral feedback for buyers), with processes to detect and deal with feedback extortion.

Close the Seller Protection loophole that denies protection if a package gets forwarded to an unverified address.

If a seller or buyer has multiple instances of "he said/she said" claims about returns -- "coin returned was not the one I sent", "I got back an empty envelope", "this coin was/wasn't a counterfeit" -- require the seller or buyer to use an added-cost eBay return clearinghouse for subsequent returns, where the item gets returned to eBay, verified, and then returned to the seller (or destroyed) as appropriate.

In fact, I'd support making the return clearinghouse mandatory for items above a certain level of value, with the cost assessed to whichever party was found to be in the wrong, or split if it was an "amicable" return.

 

This is a great idea. Too bad it will never be implemented.

 

That right there needs to be changed for sure. Too many buyers winning auctions and not paying and with no communication. Really is unfair as a seller to not have the option to warn other sellers.

 

eBay bucks encourage buyers to complete transactions within eBay. It's basically a buyer discount funded by a portion of the seller fees.

 

I would agree, the number of times I've had a buyer who never pays and never replies to emails. Also ebay should keep a record of a buyer who constantly claims "Parcel not received" or number of returned items.

 

North Korea's on target.

eBay Bucks CHEAT small buyers. If you don't buy enough merchandise in a given quarter, your Bucks "vaporize" instead of carrying over to the next quarter.

That is a reprehensible policy. That said, I would like to see eBay Bucks totally discontinued and the savings, if any, applied to lower selling commissions.

The fundamental improvement is getting rid of John Donahoe...

 

Bring back option for SELLER'S to leave Negative Feedback, and, put an end to "Buy on Approval"...Make transparent BUYER's Purchases, and, FEEDBACK REMOVED(a huge red flag for a scam case opened by buyer)..on item specifics, put USA default at top, so you don't have to scroll down 120+ countries to find it...duh...

 

They do not cheat anyone. They reward the larger buyers. If you don't spend $1,000 per year on eBay, it still costs them to keep track of you and monitor your account. It is like nearly every other business. Larger volume gives you lower pricing from automobiles to Walmart. Next time you buy that larger box of, oh, say crackers, just think of how that cheats to "small buyer".

 

"it still costs them to keep track of you and monitor your account..."

Which is a cost of doing business, not a suitable method of manipulating buyers. Whether eBay offers bucks or not, they still "keep track" and "monitor" you, as they are compulsive snoops, like most other Internet companies. It's all about the money, money, money...

 

Sorry, but that is by definition a business and it is even required to do so by law (at least every public company).

 

get ride of counterfits. I like the idea of a community watch group. I would also say better seller protections.