Anyone ever deal with this? I sent a certified coin I sold on ebay and tracking showed it was stuck in Denver for a week. The buyer never got it so I opened a complaint with USPS. They were supposed to call me the next day and never did. I check tracking and now see it's been sent to Mail Recovery Center. How can tracking show it going there? It seems to me if it tracks there they can put hands on it and call me. My local PO is not much help, polite but uninformed. Luckily it was only a $20 coin, but it's still a pain for me and the buyer that I will obviously refund. The coin was sent in a 6x9 bubble envelope with the slab wrapped in additional bubble wrap. All I can imagine is they somehow shredded the shipping label that had both addresses on it. Any experience that will help with recovery would be appreciated.
Sometimes, it just pays to wait as frustrating as it is. I am mostly a buyer so I tend to be waiting all the time. My experience is that things get stuck in Tampa and Chicago. Don't know why. I have been waiting for a coin that I bought coming out of Illinois over a week ago. It just showed it being stuck in Chicago the entire week. Then this morning, I see where it came into my town last night and I will get it today. I bought it a week and a half ago. This trip should have only lasted 3-4 days at most. I can't explain it.
They deliver 700 million items a year. Still, efficiency isn't where it should be. They closed my town's sorting center & cut the window staff from 19 to 6 people. Then they started hiring substitute drivers for minimum wage. You get what you pay for, unfortunately.
When they say they'll call back, they hardly ever do. You just need to keep calling the national number and eventually you will connect with someone competent.
It's called "breakage" and unfortunately it is the cost of doing business. You should just thank your lucky stars it was only a $20 coin. Anything of value I would either ship fedex or ship it registered thru usps. GL
Your package is GONE for good. I fought with USPS over a year on a $300 shipment that vanished. It had tracking and all it said was "Atlanta-Delivery Failed". I must have called them 20 times and basically I got screwed.....had to refund the buyer so I was out coins, cash and shipping. Oh, and they NEVER call you back no matter how many different people tell you they will.
It's interesting that it is actually being tracked to the Mail Recovery Center. That suggests it has the tracking number on it. If you printed and paid for the label online, then you would think they would have a record of where it was sent to and from. Someone within the postal system does know how this works. So I would keep trying to find that person.
