ANACS 1920 25C not found in DB any suggestions?

I have bought a beautiful 1920 SL quarter (AU55) in a common ANACS slab with yellow label, cert ID 4674574. However, when I want to look it up here http://anacs.inetlogic.com/ the search returns the following message: Please contact Customer Service for Certification Information
I have sent an email to ANACS some time ago, but they've never replied. Any suggestions?

Thanks,
Michael

 

Log in or Sign up to hide this ad.

are you sure your putting in the right numbers, leave us a link to the coin

 

I have a blank planchett that's not on anacs registry

 

I would suggeszt you take pictures and send it in certified mail to anacs

 

if the coin has been recently graded by anacs it may not be listed yet, i had them grade a coin for me and i got that same message for like 2 weeks after i got the coin back...

 

1) I expect a company/organization to reply to emails directed at support@xyz.com and I preferred to e-mail them so they have all the data they need. does this make sense?
2) e-mail is preferred over phone as I am based in Europe, but yes I could still call at midnight that's right
3) it must have been graded some time ago as I bought the certified coin like 2-3 months ago
4) apparently the ANACS web site differs from NGC/PCGS as there doesn't seem to be a direct link to each coin

So when posting my question actually I thought maybe others made similar experiences and would share. Thanks to Doug for suggesting the authentication review, that seems to be an option.

Some pics of the coin below... I have compared the slab to other ANACS slabs and can't really spot any differences.

 

Sorry, that was way before my time
But again, yes I could have called them using my VOIP phone:

 

Yes, I have done that today. Let's see if they're answering this time...

 

None of the TPG's are very good about replying to emails. You'll get much better results with a phone call.

 

I have received an answer: 'I can confirm the coin is ANACS certified. I’ve sent a request to Tech Support to have it added to the look up.' ...what has been done and the lookup is working now. DB glitch. Case closed.