I have e-mailed ANACS 3 times since dec. 20th. They haven't answered yet. Are they still in business?
To the best of my knowledge they are - have you tried calling customer service ? You might get better results.
Here's the info: ANACS Hours Mon – Fri 8 am – 6 pm CST Phone Number 1-800-888-1861 local: 512-257-5700 fax: 512-257-5799 Mailing Address P.O. Box 200300 Austin, TX 78720-0300 Email Address CustomerService@ANACS.com
I just received a package from them yesterday. When I've sent email, they usually respond within a day or two. Are you using CustomerService@ANACS.com ? Try calling 1-800-888-1861.
Service at ANACS by e-mail sucks. I've e-mailed them a couple of times too using the link straight from their website and have never heard back.
I wonder if they have SPAM filters or something. Are you guys using hotmail accounts? I know some places block hotmail addresses because of heavy spamming. If they do this kind of blocking, they should clearly state it on their website.