I just recieved my 5oz America the Beautiful 5 oz Mt. Rushmore coin from the mint and there is a noticable mark by Washington's nose. I'm thinking this is a defect and not part of the coin's design. What do ya'll think?
Defect. I just grabbed my 2013 proof set and had a view.............nothing like that on my Washington schnoz.
It took a hit. That guy in the rigging can't fix it. Send it back for an exchange. Save your postage receipt for a refund. They have a fax number for that.
Yeah, Im going to send it back. Thanks for the info on a shipping refund. Ill be sure to try that out!
009 its the "P" puck from the US mint. It doesnt have that shiny finish like the bullion versions. It has more of a laser etched die look to it.
Send that puppy back . Tell them you want a new one not another return , though I doubt it will help you never know .
FYI - since it will help more than just me, I called Customer Service today (my Rushmore arrived today covered in milk spots and rim nicks) and they gave me some helpful information. Basically, *You ship it back to them insured *You send them a copy of your shipping receipt and a letter explaining why you are returning the item *Their claims team "investigates" and then, if approved, they will reimburse your shipping costs by a check through the mail. Since I didn't want to mail a letter, I asked if there was an email contact or fax number - you know, since it is 2013 and all - and they don't have email set up yet but there is a fax number: (317) 837-6950 Hopefully my second one ends up being nice - looks like a great coin.
Thanks rick. Thats the same fax number they gave me. I had a tough time getting that number to pick up so I just sent them a letter with the above information. I have been sucessful in the past in getting return shipping/insurance refunded. We shall see
