eBay reimbursement policy?

Discussion in 'Coin Chat' started by tdogchristy90, Jul 13, 2012.

  1. tdogchristy90

    tdogchristy90 Dieu et les Dames

    I haven't sold anything on the bay since about January, but now if I do it tells me I need to sign up for some reimbursement thing through their buyer protection. So that they can pay the buyer and other fees if items don't arrive. It appears to be speratic and can be "Reoccuring". Does anyone have any information on this. I've just never had an issue with selling or buying before and now they want yet another credit card on file?
     
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  3. jloring

    jloring Senior Citizen

    How did eBay convey this information to you? If by email, I would check and make sure it's not a "phishing" email. I've been buying and selling on eBay since '98 and never heard of an "additional" credit card, nor a requirement to "sign up" for buyer protection (it's automatic). Here's their updated policy:

    http://pages.ebay.com/help/policies/buyer-protection.html
     
  4. tdogchristy90

    tdogchristy90 Dieu et les Dames

    I found out when trying to list something. It says "almost complete, we notice you don't have a reimbursement policy on file, sign up for one and then we can list your item."
     
  5. jloring

    jloring Senior Citizen

    I misunderstood. As a seller, you MUST offer a refund policy (even if you choose "no refunds"...which in fact is a misnomer, as a buyer can always get his money back), and for that you need a credit card backup even if your PayPal account is linked directly to your bank account. There is no charge to your credit card for this, and you only need to have one card on file.
     
  6. Blaubart

    Blaubart Melt Value = 4.50

    I have noticed that over the years, FeeBay is doing less and less for both buyers and sellers by transferring most of what they should be doing to the sellers, while charging ever increasing fees for what they aren't doing. By doing so, they're making it easier and easier for buyers to screw sellers and eventually, it'll come back to bite them when sellers start leaving in droves.

    IMHO - An auction equivalent of craigslist will be the end of FeeBay sometime in the near future.
     
  7. jello

    jello Not Expert★NormL®

    2009 Pay Pal owner did buy eBay. since then the Fee's and etc are up about 42% to sellers.
    but buyer are running the show there.

    As for eBay reimbursement you will get if if eBay thinks you should
     
  8. Blaubart

    Blaubart Melt Value = 4.50

    Perhaps. I've noticed that FeeBay makes a distinction between their money and our (buyers and sellers) money. I've heard of them denying claims based on funds not available in a sellers account to reimburse the buyer and vice versa when a seller tried to recover funds after a buyer did a chargeback on their credit card.

    I believe their "Buyers Protection" program is not what most people assume it is because they certainly don't seem to be willing to dip into their pocket to reimburse anyone. They aren't offering any sort of insurance. They are merely willing to go to bat for you and try to recover the money from the seller. They might have more capability to do that now since they have required sellers put a CC on file specifically for the purposes of reimbursing buyers, but a scammer can always get around that by cancelling their CC before FeeBay can suck it dry. Unless they're placing a pre-authorized charge/hold for the amount of the sale on the sellers credit card each time a seller sells something, but I'd imagine we'd have heard people screaming about that if they were doing it, especially for debit cards. If I ever decide to sell something on FeeBay again, I'll have to check my CC after the sale to see if they've placed such a hold on it for the amount of the sale.

    ETA: Credit card companies usually side with the consumer as well. In the case of FeeBay where a seller scams people and FeeBay charges the seller's credit card, the seller could always call their CC company and initiate a chargeback. I wonder who would get screwed at the end of the day in such a situation. Certainly not FeeBay... :rollling:
     
  9. rlm's cents

    rlm's cents Numismatist

    I am not sure what you are selling, but my fees are running about 12% including PayPal. Now, I am sure that if you list 100's of items @ $0.99 (so you have to pay insertion fees), and sell items @$0.99 (so the 35¢ PayPal fee counts), and you upset your buyers so you cannot get their good seller discount, then 42% is distinctly possible.

    BTW, I will bet the OP was talking about the return policy.
     
  10. BooksB4Coins

    BooksB4Coins Newbieus Sempiterna

    PayPal bought Ebay in 2009, huh? Unless I've missed something, it was the other way around and happened in 2002.
     
  11. Blaubart

    Blaubart Melt Value = 4.50

    I'm not sure if he's correct or not, but I think he was saying the fees have increased by about 42%, not that they are up to 42%. It's certainly possible though.

    It is of course possible to pay as high if not higher than 50% fees to the FeeBay/PayPal machine, but that wouldn't be very smart at all. List a $1 item ($0.25 listing fee). If the buyer pays with a credit card ($0.30+), then you're already over 50% without even adding in final value fees.
     
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