Need some advice about an EBay Transaction gone horribly wrong

No, it doesn't.

Feedback scores, stars, and your reputation

Your feedback score is the total of all positives you've received, minus all negatives you've received (more or less -- sales in the same week to the same person aren't always counted). Neutrals don't contribute.

Your feedback percentage is:

Again, neutrals don't enter into the calculation.

Here's an example:

Feedback for wjs0430

475 positives, 2 neutrals and 2 negs in the last 12 months, with a feedback score of 99.5%.

If neutrals aren't counted, the calculation is (1 - 2/477) = 99.580%.

If neutrals are counted, the calculation is (1 - 4/479) = 99.165%.

From this, I'm pretty sure they're not counting neutrals at all.

 

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I have to disagree here. "AU50 details" is not the same grade as "AU50". The listing was absolutely deceptive, whether the deception was intentional or not.

To follow your analogy, this is like advertising $5000 cash back on a new car, but delivering a used car with flood damage.

 

Well, that's good to know on the neutral feedback. I wonder if they changed it at some point? All I know is that some guy went off on me for leaving a neutral one time. He said it counted the same as a negative at that time.

 

Completely agree. The buyer is partly at fault. If I clicked on an auction for a slabbed coin and there wasn't at least a single, legible picture of the label, like 99.99999% of all other auctions selling slabbed coins, I'd quickly move on and be mad that I wasted my time for clicking on it. You should almost automatically assume something is up if there's poor pictures or no pictures. Especially if you click on the seller's other items and they have multiple, good quality photos. If they're too lazy to take a picture because it's a low value coin, then move on to the next seller. It's quite simple to avoid this situation.

 

There might be other things going on, particularly for Power Sellers and the various selling-discount deals. I know the "star rating" detailed feedback scores have an impact on that; it's possible that neutrals do, too.

And sometimes, sellers go off for no rational reason.

 

I sell a lot on eBay and buy even more and I feel the seller is at fault for not listing the true grade on coin. The graded cleaned coins that I have purchased sell for a fraction of the equal coin that is not cleaned and the seller knows this that is why he had no picture and I would leave negative feedback explain that seller left out the "cleaned" part on a graded coin becuase that is true deception the seller did it on purpose to get more money for it. Major deception is one of the reasons to leave negative feedback and thats what you have it would be like saying you have a NGC slab and you get a NGCB slab that is same type of deception here in this case it is leaving out crucial information from the slab. You are like me I get excited about a expected coin and when it shows up and its not like it should be and its the obvious fault of the seller I get ****ed off because it happens several times a month for me... do yourself a big favor and learn a important lesson from this, always wait a day before responding, all the problems I personaly have had on eBay was becasue I reacted within minutes of getting the coin(s). When I am purchasing coins and the seller is deceptive and I mean obvious deception like your case I dont even contact them I just leave negative or neutral feedback depending on if they have done it before. Until everyone starts being honest with feedback eBay will always be a 50/50 chance of getting what you paid for. Now as far as what you wrote in your request for refund.... well we all know it was over the top and wrong for anything but a fight, but... and thats a big butt, He lied to you with intent to deceive you to get more money plain and simple and without that none of this would have happened and you just dont miss the clearly marked "Cleaned" on the slab!!! Thats Fraud representing something to be something else! Could not be any more clear than that. I wonder how many will think I am horrible for this Oh Well My Opinion. Oh just so you all know I have a 800 plus feedback all 100% positive and my buyer all say great coins, best deals on ebay, Nicest coins ever got from eBay and its because I do high end photos and descriptions that include all defects so there is no surprise when they get them.

 

there should be no need for photo when its a graded coin cetainly there are some tone and luster differences but, it should still be the grade listed in the auction and we all know what a AU-50 should look like minus the tone and luster differences as mentioned above.
Again just my opinion

 

There is no evidence at all the seller was deliberately trying to deceive anyone.

Both seller and buyer, in this case, are equally at fault, the seller for failing to mention the DETAILS on the label, as well as not posting pics of the coin; and the buyer for not contacting the seller for pics, and more information.

Leaving a neutral is the best thing. Negging the seller for what may well be an inadvertent mistake when making the listing, is not cool. Give him the benefit of the doubt.

Too many people on eBay are too quick to jump to conclusions about sellers and what they list in their auctions.

 

There is a need for a photo as it's eBay's policy that there must be, and a clear one of the label with the cert# visible.

 

sarcasm folks, i am actually not an idiot but thanks for the attempt at clarification

 

I see many things wrong here:

1) You bought a coin on ebay sight unseen. That's a no-no.
2) You address the seller with, "Boy, am I ****ed at you".
3) You threaten him with ebay, prosecutors and police, over a $30 item?

I have no qualms with the seller sticking to his terms here.

In fact, if i knew your ebay id, i'd block you right now.

 

No one said you were an idiot.

 

if this person sells graded coins on ebay and doesnt know that the word Cleaned on the slab means it will sell for a fraction of what a non cleaned graded coin, then they should not be selling coins on eBay that is just common sense and be honest here anyone even someone who does not collect coins would realize that cleaned on the slab may be a questionable item. If you are going to sell on eBay then you need to take the time and do it right and if not you may get a negative feedback it is just that simple.
my point about not needing a picture for a graded coins was not to dispute the ebay rules again it was basic common sense that a AU-50 graded coin meets certain requirements to get to that grade and if your a coin collector you know what a AU-50 coin should look like that is why they are able to do PCGS photograde because the only major difference is the tone and the Luster. It is also why dealers buy slabs based only on the grade they dont need a picture (unless its a high dollar coin)
Any seller who sells a graded coin that says "cleaned" on it and leaves Cleaned out is doing it on purpose and if you dont agree your just fooling yourself. Its to make more money! If it was just a simple mistake (blind?) thats to bad its still a negative feedback my opinion

 

Writer I just wanted to add that I would have gladly paid the return shipping and handling and written a letter of appology. I actually have a drawer of gifts just incase a coin gets lost in customs. Of course I refund the money, but I also send a free gift (coin) if there are any problems.

 

I don't know if there are special requirements to have pictures of coins that are listed but it would appear that auctions in general don't require a picture: http://pages.ebay.com/sellerinformation/news/newlistingrequirements.html#pic
This will be changing this fall when all auctions will be required to have a picture, though.

Also, to everyone who says the seller was being deceptive and deserves a negative... Anyone who is familiar with the coin business knows how important it is for a buyer to want to know if a coin has been cleaned or not. If the seller knew this why would they intentionally omit this from their listing knowing full well the buyer would see that the coin has been designated as cleaned as soon as they received it? An experienced seller would know the buyer would most-likely want a refund for omitting such an important piece of information. Most sellers would not want to go through the trouble of having the coin returned and having to refund the money to begin with knowing full well this is what most buyers would want to have done. This is why I feel the seller may just be inexperienced with coins, either as a seller or collector.

 

eBay does require picture for coin auctions I have done a few without because it was just for silver value but was a solid date roll and I was informed by eBay thats a no no that was just a month ago

 

+2.

IMHO, the description on a graded lower value coin should be enough, with or without pictures. Sounds as if the description was lacking. If the seller was unable/unwilling to take a picture he could have at least listed everything on the label.

Plus OP, your avatar rocks!

 

Whoever Jerseycat10 is, it would be nice if you read the entire thread before posting, Much of what you said I acknowledged in subsequent posts. My eBay ID is jeffspennies and I bend over backwards for *my* customers, much as JCB1983 does.

If the situation were reversed and I had inadvertently left out something critical like that I would automatically do what ever the customer wanted, no matter how rude, because when all is said and done, *I* screwed up. That's just good business.

If anyone would like to block me as a buyer that's fine, but I pay immediately after the auction closes and when I get quality stuff, I am happy to give highly positive feedback.

 

Thank you for letting us know your ebay id. That was upstanding.

But......you you neglect to say you've been on ebay less than 2 months, and have completed 13 sales, from what I can see. You sell 'unsearched' rolls of wheat cents, and put your claims of what is in there based on what???? that you've opened some rolls to search (since you like to search rolls, examining all the coins), but miraculously have left some 'unsearched'.... why? just too much to search, or so you can sell them for quite high prices (35.00 paid by bidiots) for 4 rolls? And your disclaimer is "you" haven't searched them. I would think that if you were more honest you would let the buyers know that you didn't search them because the ones you did search in that "estate" sale just didn't produce. If that's the case.

I'm not too fond of "unsearched" roll sellers, simply because they leave out that they are probably rolled by people who have searched them, and they mostly contain 40's and 50s, and people will be lucky if they find a salted other one or two.

 

Kasia -

I have been an eBay purchaser for about two years. I opened a new account when I also became a seller. It was easier to tie the paypal account (which I'd never had before) to a new ID because now the money would be flowing in and out and my old ID was a eBay suggested one, just a bunch of letters and numbers. As far as the items that I have on sale right now, It's largely because I made a stupid damn mistake. I lost bids on three separate estate lots of 25 rolls each...they were separated in time, I really only wanted one. I got a Second Chance offer, and I took it, thinking I'd accepted for one lot. Well, no, I bought all three

I went through a portion of the first lot, and wasn't disappointed, there were a lot of MMs. But the bottom line is that I spent too much money, and I need to sell these to recoup my expenditure. Obviously someone must have searched them at some point, there are only wheats in the rolls and the rolls aren't that battered looking, but when I say unsearched by me, I mean it. By the way, that $35 sale was for *12* rolls, and I still thought it was a bit high, so I put a nice 1998 WAM in a 2x2 in the package.

I like buying therm and searching them, and I put the 40's and 50's in my copper bullion boxes. But I'm on a fixed income, and I really can't afford to bust em all open, as much as I'd like to. I suppose I could, take out the good stuff and rewrap them, but I wouldn't do that because it's dishonest, and dishonesty is what started this whole thread. My customers buy the rolls for the same reason I do, the thrill of the hunt. I *want* them to find good stuff, and if you notice, I offer a 7 day return/replacement policy on those rolls regardless of if they've been opened. That's unusual.