The mint return policy

they need to credit the account before or at the same time- but more importantly they need to charge my account only once.

 

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the expectation for the condition on a new collector coin is greater than on a new car. The new coin is itself "the condition" the condition of the coin is integral to what it is.

 

check the other post- it clarifies it a bit.

 

Something has gone awry. Please keep us informed of the outcome. However, I know for a fact that the US Mint will charge you and send out a replacement BEFORE issuing a refund on the initial item(s) as they are treated as separate transactions even though it doesn't seem like it should be that way. I suppose its treated that same as IF you'd simply returned the item and then got on line and purchased the same thing. At least, that has been my experience.

As for the 3x charges, I have no idea what may be occuring here.

 

the only way around this problem is to order 2 or 3 items choose the one with no defect and return the rest.

 

Probably so, but as happened in my last order, I ordered 4 2010 sets, and all of them had bad presidential coins/holders, so I ended up returning all. And then you have to factor spending money to return them. So.....
I think it depends on what the quality is of the coins that get sent. Some have gotten really good quality. The other choice would be to find out which dealers in your city order what you are interested in and go there to buy. Yes, there's a premium in the shop, but you are seeing what you are purchasing, and there's no fee for mailing. I think that may be the way I will go if ordering from the mint gives me problems in the future.

 

BTW, danr, when you go back to your bank (assuming you used the cc option), don't let them tell you that it's something you have to deal with the mint on. It is an issue with your card being used in an unauthorized manner and by law, it is the bank's responsibility to give you your money while they are investigating. If by some chance you get money out of the mint (either charged back to your account or sent as a check), then you can tell the bank and the bank can have that money back. This happened to me with the US Post Office when they double charged me on my card for purchases in a branch office. They said the first one didn't go through so I swiped the second time, and that did, but there were two charges on my account. I dealt with both the bank and the post office, the bank gave me my money as soon as I told them. But because it wasn't the banks' fault, I went after the post office (figuring if it happened to me, it would happen to others) and it took the Post Office over 6 months to get me my funds back (I forget if they mailed a check or reversed the charge). After that money was in my fat little hands, I then told the bank and let the bank have their money back.

Long story short, this is why you use a card as a credit card (for the protection) and not some other way of payment.

 

At the very least at least everyone on cointalk is getting the idea of how far out the mint has become on returns. I really do not have a 100% solution but at least everyone has been warned.

 

When you return a US Mint product and specify that you want a replacement, it is effectively submitting a separate order and will show up on your account as a separate order. That order will be charged and fulfilled as soon as possible.

Returned items will be processed and credited after they have been inspected to determine whether or not they need to be destroyed or simply repackaged for resale. This is a manual operation and can take upto three weeks.

BTW, the US Mint does keep track of who returned what and how often returns are made so folks need to be cautious about ordering a 100 of something to pickout the best 50 and return the rest.

 

so they credited my account today- I am still waiting to see it on my account though.