Question for Ebay sellers

I understand you are frustrated but as a buyer on ebay let me say this, I do not bid on coins with a no return policy. I am not doubting your honesty, but I have been burned by sellers on ebay countless times, and if they did not have a return policy I would really have been burned. My point is, for every honest seller on ebay there are twice as many dishonest ones, the return policy is the only thing that keeps me buying.

Let's see, there was the coin scotched taped to paper, multiple coins that were not the coin from the add, and multiple coins with significant corrosion which was not described or visible in the photo.

I know it sucks to deal with a return, but it's the only thing that keeps ebay viable. Additionally, most of the actual dealers I deal with also have a no questions asked return policy with a significant number of them doing business on an approval basis where they will send the coin and you either pay after you have looked it over or return the coin no questions asked.

As an example here is the policy for CVM:

A fourteen day return privilege is allowed on all purchases. Returns may be made for any reason, or for no reason. My business depends on attracting repeat customers. It does neither one of us any good for you to keep a coin with which you are not completely satisfied. I am confident that the overall quality and value of the material I offer here is second to none. This does not mean that you might not order a coin that fails to satisfy your personal taste or desire. It is even possible for me to have missed a defect or to have been optimistic about the grade. It can happen. But it is not my intention.

 

Log in or Sign up to hide this ad.

Ebay always goes with the buyers

 

Which, in fact, has spawned a new generation of "buyer scammers"... those who buy a coin, then return a similar (but lower grade) coin for a full refund. So they get their money back and keep your coin. This only works with raw coins, but can be a major headache for sellers who are trying to sell off unslabbed inventory.

 

Disturbing. I wouldn't think of such a thing. I guess I dont have it in me to be sinister. Still, I wish ebay would protect sellers more.

I'll be honest I'm getting more and more nervous about buying coins on ebay. I'm looking for a few, but I think once I get a few more posts under me and know this MB better I'll post what I am looking for.

I'd be interested in the outcome of this situation. What happened in the end? Did the buyer get their money back?

 

Try this, it has worked for me before, say you will either pay return shipping for the buyer to return it, or return enough money so that he paid the value of the silver in it

 

I wouldn't be... as with most venues, the percentage of honest sellers and buyers is quite high. As a buyer, review a seller's feedback... just don't look at the figures. Some buyers will post a positive, but insert a comment such as "slightly overgraded" or "possible light cleaning". Take heed to these warnings when bidding.

 

I would suggest you make more effort to describe your items. IMO your description is accurate for whatever condition the item may be in and I personally wouldn't bid more than I would on a cull. It gives the impression that there is something wrong with the item even if there isn't so your kind of cheating yourself. I wouldn't want to give a refund, I would contact ebay and explain your situation because as stated, unless it's not a genuine peace dollar the description isn't innaccurate. It didn't sell for a large premium and silver can fluxuate and returns generally aren't accepted when dealing with PMs. I'm surprised someone would go through all the trouble to send back a coin like that. Good luck.

 

I believe you would lose. I list on ebay and have always had a return policy and thought lowly of sellers who did not like if they are not even competent enough to put a grade for the item what are they even doing there?

Most people I know will not bid on an item if it has no return policy so your shooting yourself in the foot not having a return policy.

 

Additionally many buyers are concerned about a lesser quality item being sent.

 

Yes, you will lose. The result is not in question.. "as is" means absolutely nothing on the 'bay, but good try ; )
Adding additional description, or qualifiers, or pictures, or whatever will not get you out of an unhappy buyer is resolute in his/her opinion that
the item in question is not as described.
- it could weight .01 grams less than a coins standard weight.
- it could have issues not captured in a picture.
- it could smell
... etc..

 

I been burned on 4 silver dollars in the past 8 weeks by 2 different sellers, so to me the refund policy and sellers feedback are meaningless.
Many sellers don't even list there location. With ebay, in most cases, your buying on blind faith.

And if you think ebay or paypal will come to the rescue, think again.

Customer service is a maze with all roads leading to the "Contact Us" button which will lead to another sympathy email and you guessed it............another "Contact Us" button.

 

Maybe just me, but if you follow the process the 'bay has set up to return an item.... well, it's never failed me. The 'bay essentially has to side with you, the downside of thier siding with a fraudlient seller is waaaaaaaay <big time> potentially damaging $$$ than supporting the buyer and ensuring all payments and fees are returned... Now when I say this let me quantify it to help you better understand. Unless the item is in excess of 100k, the business case almost always says,,, pay the customer back his money and push the issue to the seller, and not until the business case hits 1M does the scale of responsibility reach 50/50.

 

If it was me, I'd offer a refund for the amount paid over melt value and tell him to keep it.

 

Ebay returns

You as a seller must always accept a return regardless of what you say on your listing; Ebay will tell you this rather than fight over the issue. Case in hand, and I bet this already has happened - look at your paypal account - since the buyer put in a case against you the amount of that auction has been deducted from your account and placed in hold awaiting a refund from you. Ebay will start a new return policy for all sellers later this year and were talking 14 days or more for any item sold. For the most part, buyers on Ebay will accept sellers return policies as a done deal, but beware of this new policy and those trying to push us sellers around. Ebay also says the buyer must send the item back with delivery/signature confirmation and paid by either party that agrees to pay. You should have this spelled out in your new return policy guidelines on Ebay that the buyer pays this fee. Good luck and take this as a lesson learned - and remember - if you want - to block the buyer from bidding on any more of your auctions to save any more headaches later. LarryB.

 

I filed an item not received 2 weeks ago then today I get an email like this:

Thank you for contacting eBay in regard to the item that you recently purchased. After reviewing your email, I understand that you still haven't received the item that you purchased. I can see that this has been a poor experience for you, and I want to make sure that you are aware of what your next steps are.
After reviewing your account, I see you've paid this item through PayPal. When you purchase items on eBay with PayPal, you have the option to open a case with PayPal or with eBay Buyer Protection, but not with both. The reason we don't allow you to open both is because it could cause a double charge the seller for the transaction.

There are several ways to open an Item Not Received (INR) claim.To open an Item Not Received (INR) case from My eBay:

As I said, ebay keeps putting me through the same thing over and over. I get nowhere and it's frustrating.
It doesn't matter anyway, I am done getting ripped off on ebay and just thought I would share my experience.

 

Try calling eBay. They actually do answer the phone and usually are very helpful.

 

Just offer a refund, it's not worth the hassle IMO. Like RLM said, I'd also call ebay and get this closed.

 

I think that if someone on here would open up an online auction site for coins only it would do pretty good. If they just charge less fees than eBay, and make the policies for buyers/sellers equally fair, many coin dealers/buyers would favor the new site. Just an idea for someone.

 

There are a couple trying this now just having problems with getting enough eyes on the items.

 

Are you able to post the link to this site? Or is that against forum rules?