Ebayer threatining negative feedback. advice needed

I never saw the big deal with feedback on ebay, then again I have never sold anything.

 

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Small box Priority Mail, for $5.00, is the safest way....no machines to go through. If you package it well enough, nothing will happen to the contents. That's the only way I ship.

Now, I DID say nothing would happen to the contents. What/where the box goes, thats another story, as some USPS workers are NOT the brightest bulbs.

 

It could've been legitimately damaged in the mail. Unfortunately, there's no way to prove the buyer is lying.

Regardless, more than likely the buyer will get their money back one way or another. So save yourself time and your reputation by having the buyer return the coins and issue a refund. Then be sure to block the buyer from future listings.

-LTB

 

I'd offer him half of what he paid over face, then block him as a bidder regardless of if he accepted my offer or not.

 

Selling sealed rolls on ebay is a bad feedback nitemare!
Its just not worth it. Too many low dsr's and negs will cause ebay to lower the visibility on all your items.
Consider this small loss a lesson. I have been burned for much more.
You must submit to the buyer! Ebay does nada to protect sellers.
I submit to all buyers except the ones that are rival sellers leaving negs and.. retalliation neg feedback . This happens quite often when you have the best prices. Its a huge pain researching to find out, but if you have proof, ebay will suspend them. Ive had 2 people suspended thus far. Ebay found they were intentionally trying to disrupt my business.
100% of all my negatives are unjust. If they only communicated with me I would have submitted. Full refund...sometimes even keep it for free...sometimes ill reship/refund.
Ebay should only allow each person 1 account. Everybody has a buying and selling account which opens the door for feedback shenanigans.
Ebay doesnt understand that this creates a big circle of F ! Makes you want to turn to the darkside when you see how easy it is to extort and steal when somebody does it to you. Funny how every buyer knows that magical phrase of underlining extortion..."how will you make things right?"
how many times has a buyer said that to you? How many times have you said that to sellers?

 

Offer a full refund and pay for postage for the coins return. Then write it all off as a learning experience. Next time you ship a roll, put it in something like a plastic pill container and use plenty of bubble wrap (NEVER use newspaper as packing, it will not hold up) and use a a sturdy box like a small flat rate USPS box reinforced with transparent packing tape.

 

Have him return it. Refund everything he paid. Block him and move on.

 

Stellar advice!!

Thank you for the profound advice, to which I'll also attest.

I've received seemingly countless broken rolls of valuable coins (any coins for which a "premium" has been paid), inconsiderately shipped as a cylinder in a padded envelope. These coins are often received as individual loose items, having been separated by a normal shipping process, regardless of whether they were contained in a plastic or paper cylinder (intended only to hold a roll of coins in a stacked attitude). An exception to the unacceptable plastic or paper container rule is the rectangular roll holder designed to resist forces subjected when laid on side.

If one would just consider the physics of the item they're shipping, (i.e. will the coins being shipped naturally stand in the position of packaging?). I've literally shipped hundreds of thousand coins in padded envelopes without ever receiving a complaint of packaging failure, but the coins are shipped flat as rectangular singular coin thickness bundles. The stacked rectangular "bundles" are separated by cardboard interleaves to achieve integrity.

A seller can ship the legal First Class postal weight limit allowed, by using the flat bundles in a padded envelope, without generally any concern of package failure, if the rectangular bundle is secured by tape within the envelope. This manner of packaging meets postal regulations, and accomplishes the seemingly apparent seller goal of reduced shipping cost.

The response received by the OP, is one virtually identical to those I've written as either informative or for future redress of loss, and I believe doesn't constitute "extortion", but merely stating the conditions of receipt acknowledgment.

If a seller has a condescending inconsiderate response, an eBay/PayPal case is often opened for actual damages, and earned negative feedback is submitted for the seller as a warning to other potential buyers. Most sellers of reasonable intelligence will graciously accept the buyers report, and offer an immediate return shipping payment, and complete refund of funds paid upon receiving the returned damaged shipment.

The aforementioned process generally resolves a normal dispute, and in my dealings, will often result in positive feedback for the seller.

Just an experienced report!! :thumb:

 

I have a brother-in-law who works at the post office and I've been told they are rough with packages and it really doesn't matter if it's marked "fragile" or not. Not only that but the roll the halves were in could have been a dud manufactured at the factory. Just because the OP gave it a test doesn't mean that much at all. It really could have happened the way the buyer says.

Life is too short to mess around trying to figure something out. Send the guy a message and offer refund including shipping charges and take it from there. And whatever you do, don't leave the buyer hanging without a response. good luck

 

Looks like the cheapest and easiest way is just to refund the guy $1 plus his shipping charge and tell him to spend the halves. I've never gotten in to the "unsearched rolls" business on ebay because I figure it will be a feedback nightmare. I get so many skunk rolls searching that I know they'd hardly ever find anything good in the rolls, so they'd be dissatisfied with the result.

 

Yes they can.

 

Yes they can. And so can FedEx, UPS, DHL, and fly-by-night-shipping.

The crap I've seen people do on a shipping dock...

 

You and me brudder!

 

In the shipping buisness there are always a small % that get lost/broken/Stolen. That´s because it uses humans and machines built buy humans.

Look at how boxes drop and are being thrown, This is a common practice with every postal service. Yes even USPS

http://videos.howstuffworks.com/howstuffworks/71-how-the-usps-works-video.htm

So if you think your box can handle that you should be fine. BUBBLE WRAP the absolute Poop out of your boxes.

I have sent over 1000 boxes all over the globe and none were broken. Just one but that was a person trying to get away with extra discount.

Just move on pay him back and be done with it.

 

Agreed....a box is a MUST for shipping rolls. I've had nothing but problems with people trying to ship rolls in a freaking padded envelope. IT DOESN'T WORK!

 

A general rule for all shipping is that the item must withstand a three foot drop hitting on a sharp edge. Ex Packer and Cracker for the Air Force remebering what he learned long ago.

 

I recommend you put them in a flat rate box with a 2x4 on either side (nothing's gonna crush that).