Never said they guaranteed anything. Of course they don't have to justify anything. They don't have to give good service, they don't have to follow anything they say will do. Again, so what? Unless someone is willing to file a lawsuit they shouldn't speak out? Is that the point you are making? Yes, they are top dog in a consumer oriented business but because they are top dog they feel they don't have to justify anything. And I guess as long as people keep looking the other way or even rushing to defend poor service they will continue to give poor service.
My point was if they "Guaranteed" a certain number of days then your options would be different and the calendar used would be as important to them as to you. Since they don't and just try to fulfill expectations, I don't see that you have any real options, other than not using them again. To me the reason I am paying for their service is the grading and authenticity verification. If they are a week or more late, it doesn't change that, and I consider it good service. I have no problems with people speaking out on a perceived injustice, and do not see where I made such an accusation. However, if one does speak on a forum, they should expect that there might be conflicting opinions. Peace. Jim
If I came across as looking for options that must be my mistake. I was posting a bad service experience and explaining why I won't be using PCGS anymore. Nothing more, nothing less. Of course there are going to be different opinions. But there is a difference between saying "I had good service from them" and saying that MY bad experience actually isn't a bad experience. Just because a restaurant didn't spit in your food doesn't mean they didn't spit in mine.
You have every right to feel the way you do. It's your money being spent, and they're your coins. The problem is that when you start a thread like this, you know that there are going to be differing opinions........good, bad & ugly. Chris
I don't have a problem with anyone posting in the thread that their opinion is PCGS does a good job or that they have received good service from them. But there really wasn't any of that going on. Instead of an opinion most of what I saw was factually incorrect speculation on why I had to be wrong and PCGS had to be right. That started with an incorrect claim about the day I started counting and later speculation that they must take a lot of uncommon holidays or were out at shows a lot not knowing if either is actually true or not. Then it went to a claim that they were deliberately holding my order because I complained, even though they have no idea when or if I complained to PCGS. Those aren't opinions.
its a simple fix for all TPG's....just make the turn around time 1 year. When you get your coins back earlier then that, you will be greatful and tell everyone whatever TPG you used is the best there is.
Straight from the PCGS Web Site: "Turnaround times are estimated in business days. Turnaround times are not guaranteed." Get over it. My 18 coin Moderns Submission was received 4/18 with grades posted today. Every submission is different and the only guranteed turnaround times are for 1 day Coin Show Specials at $100 a pop.
Stick with NGC. http://www.cointalk.com/t174035/ According to the above Coin Talk thread they are much more consistent.
The annals of business are littered with firms who once had unassailable number 1 positions, but due to poor customer service slipped badly down the rungs. Since I have never submitted a coin to PCGS, I don't have experience here, but if it is a well run company that is still trying to get better, they should be listening to customer feedback and using those comments to improve their service.
Already covered, no one suggested or said there was a 20-30 day guarantee with PCGS. you may want to read posts in a thread before you tell someone to get over something and add absolutely nothing. Glad you got your coins quick, seems like a similar submission for the same grading package received 20 days later hitting first is another indicator of problems at PCGS, not an argument the other way. Not to mention throwing all of the claims about not being open for so many days or being at coinshows out the window. Obviously they had time to do those.
All grading companies suffer from priorities and backlogs at different times and you are just one of a thousand different customers with the same complaint. What is submitted has as much to do with turnaround as when it was submitted and trying to get a customer service rep to pinpoint when your grades will be ready based upon your submission date when PCGS no longer guarantees turn around times is just whining. The real problem here is that you're disagreeing with what a customer service rep related to you as 30 business days when in reality you have no clue as to what blackout dates PCGS has had between 3/28 and 5/9 while the CS rep does. PCGS's "business days" are not and have never been straight calendar days. Given the matter of fact attitude you've displayed with your accusations in this post, it does not surprise me that you've interpreted the CS's responses as "why am I bothering them already" and "acting indignant that I would dare to call them about what the status of an order is before their "shifting narratives" on what constitutes 30 business days is". As you've stated, stick with NGC since it's one less submitter that I'll have to compete with.
Should have known not to submit at the same time 86 1000 count sacks of Morgan dollars were submitted.
Evidently the CS rep didn't know either when they told me on the 28th that it was just the 23rd business day which would be consistant with no black out dates and making monday the 30th business day. Evidently you have no idea what the black out dates are either because you keep talking as if there were some when there is no evidence that there were. I wouldn't have had a problem with it being 35 business days or 40 business days. Just tell me you are running late and you will get to it as soon as you can. Just don't tell me that 33 business days is really 30 and that you are within your guidelines when you aren't. It's fine if you don't see a problem with a supposed professional service changing their story about what 30 business days is, it's fine you think that no communication is just peachy, it's fine that you think PCGS can do no wrong and that any mistakes would have to be on the part of the submitter. There's all kinds of crazy ideas people are entitled to.
The only crazy idea I see in this thread is someone who has taken an estimate and tried to turn it into something that it is not. Patience, cncman, is a virtue, and I suggest you exhibit it. You will get your coins back, rest assured. PCGS is often late in returning coins and counting days has nothing to do with it....Mike
What exactly am I turning the estimate into? I am very patient, like I said I don't care if it ended up being 35 or 40 days. Just don't tell me 2 different stories and tell me you are still within the estimate when you aren't. If you think that is a great example of customer service go ahead it doesn't diminish my opinion that it isn't.
