My first negative feedback on it´s way on ebay

Now I have been selling on ebay for about 2 years. I have done my best to help each and everyone out with their requests. I have had problems but I have always solved them with the buyer and I have taken full responsability when I feel I was in the wrong.

This month I had a buyer that had a request.

He asked me to hold onto the coins and send them later as he was hoping to combine to save on shipping cost. I said of yes that should be no problem and said I would try to find more coins for him. As I was not successful and he had not payed for the coins for some days he sends me a email stating that he was going to pay for the coins and asked me to hold on to them for about a month untill I would find something for him. I said yes. Then a week ago he sends a email asking were is my item. I explained and reminded him of what he asked of me. He said that I was wrong and should have sent the coins earlyer. I said fine I´ll ship the coins tomorrow. Then he opens a claim so I decide to refund him fully. He comes back to me saying why I didnt ship the coins and that he lost money due to credid card transaction with paypal and he was unhappy. I said It would be no problem to refund him for the lost cents due to credid card withdrawel. Then that was not enough. He goes on saying I was trying to be dishonest and not sell the coins to him because of the low price. I told him that his price was actually correct and that I was confused why he opened a claim as he knew the coins had not been sent because he asked me not to send them right away. I have tried everything to help this person out but it seems that he is not willing to listen to reasons. I'm left with a bad feedback because I tryed to help someone and this is due to 20 dollars. I should have know better I know. But I have made many friends over the years that I have helped out so I dont really know what to do anymore with that.

I'm going to see if ebay will side with me when he leaves the negative feedback as I have all his emails and requests.

Wish me luck and all advice is appriciated.

Too tired to go over typos so forgive me this time

Siggi

 

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That is rough. Since you have all the emails from the conversations (hoping from the start where he asked you to wait on shipping)...I would assume eBay would side with you.

 

Sorry that happened to you Siggi. You don't deserve a neg for trying to help someone out. Sometimes, no matter what you do, you just can't please people. You went the "extra mile" to help this wretch out and he negs you. Move on my friend. Don't dwell on it. You know how good you are as a seller and a business person. When he does neg you post a rebuttal to it. Folks are going to understand.

And.....I wouldn't deal with this shmoe ever again.......

 

It is just an unfortunate fact that when you deal with the public you will occassionally run across impossible people like this.

 

I had an unreasonable person give me my only neg. and I could prove with emails that they were lying in the text of the feedback. Although eBay always said that there was nothing they could do, three months later the neg just disappeared. Perhaps they quietly did the right thing...

 

Same old same old, that,s e-bay for ya!

 

+1 :thumb:

 

Same thing for me. I got my only negative from the same type of person. You try like crazy, but there's always someone who just likes to here himself complain. Good luck with ebay. I guarantee they won't take the negative feedback off. They always side with the buyer.

 

FWIW, I contested a transaction a few years ago (not a coin) and was told by both ebay and paypal that an email history cannot be used when they consider disputes because emails can easily be hacked and altered.

 

I only have one negative feedback which actually was intended on being a good feedback. I wish I contacted ebay a long time ago to see if they could fix it but I didn't think it mattered.

 

Even the emails sent within their own system? Sad if true... Maybe instead of their emails to me that say something like, "we've included your name so you know it's from us" they should say, "do not trust this or any email from us because emails can easily be hacked and altered" !

 

let us know how it goes. Remember to block him from bidding on your future auctions.

 

post the bidder name so others can block too. thanks

 

Thanks everyone for you reply, and thank you green18 I know I do my best for everyone and I´m hoping this does not effect my buisness to much.

What bothers me is that the person kept on saying I didnt read the mails he sent me and kept on presisting that he had a feeling I was trying to get out of a bad deal. No matter what I offered him to make him happy he kept on saying I have a feeling. It´s like talking into a dry wall.

Could I have done this in a different way "yes" do I feel it´s my fault " in a way yes " because I should have said item must be sent.

Well lesson learned today

 

Siggi

He is a moron.

Post response to his comment, and them move on.

You can't win with an idiot like this.

 

Siggi,

I've never sold anything on eBay, but I have made many purchases over the years. I'd suggest that in the future, if a buyer requests that you hold shipment of an item so that he/she can combine shipping, you should set a time limit, say 5-7 days, for the other purchases to be made. That still wouldn't negate the buyer's responsibility to pay promptly for each of the prior purchases. You can always adjust the shipping charges on the subsequent purchases. What you don't want happening is the buyer tying up several items (without payment) for any length of time only to have them change their mind and refuse to pay. Naturally, once a particular buyer has established a relationship with you over a period of time (weeks? months? years?) you can waive these requirements as you see fit.

Chris

PS. Be sure to block this SleazeBayer.

 

Siggi,

Sorry to hear that this happened to you. Some people just won't be pleased, no matter what you do. I've bought on eBay for years. I just started selling this year. Selling is much more challenging. People get testy when they pay for something. Here are some suggested courses of action for you:
1. I think Chris has some great advice. Just ship as soon as someone pays. Paypal will allow you to credit shipping charges back to the buyer. So you can give him the combined shipping credit when he orders more coins from you.
2. I assume you saved all his emails to you. Anyone who's worked in an office knows to save emails for up to 30 days as a CYA type thing. I think it's probably just as important, if not more, to save those emails relating to any financial transaction. At the very least you can show the offender his own words to bolster your argument. You can also use the emails betw you and the buyer to make your argument in the eBay resolution center. Bottom line, use the emails to make your case to eBay and they may remove the neg feedback.
3. You offered him a re-fund. I think that's smart and will normally satisfy at least 90% of the picky customers out there. I always offer a refund if a buyer is unhappy for any reason, I view it as my responsibility to try and make my customers happy. That being said, the first thing I do if anyone seems difficult, is I block them from bidding on any of my future auctions. The simplest way to eliminate hassles in your eBay business is to eliminate the 10% of the crotchety customers who cause 90% of the problems.
I hope you have already blocked this bidder from bidding on any of your future auctions.
4.eBay used to have a function that allowed potential bidders to view both sides of the story in the event of a negative feedback. I'd look into this. At least if you do end up with a neg, potential customers can hear your side of the story.
5. Lastly, if he does drop a neg on you, you just have to keep selling, stick by your guns, take care of your customers, and it will eventually all work out. If you've sold hundreds of items your positive feedback will still be above 99%. I think most people understand that some people just can't be pleased. I look for trends when reviewing feedback. ONe negative in hundreds of positives won't scare me away.

Good Luck ironing it all out. And keep selling! Don't let one bad apple get you down.

 

Race,

I don't think he should ship as soon as they pay because he would be incurring separate shipping charges for each item. He would be losing money if he gave them a credit after the fact. What I suggested was to get the payment for the earlier purchases, hold the merchandise until subsequent purchases are made (within the proposed time period), then ship everything at once and make the appropriate adjustment for the combined shipping on the final invoice.

Chris

 

It sounds like the buyer had some ulterior motives. One, he may have intentionally been running a scam, hoping to receive the coins for free, or be reimbursed for the coins after he actually received them. On the other hand, his that his winning bid removes your coins from the market. Without your competition, he could sell his coins for a higher amount. I am more in favor of he was intentionally trying to get something for nothing.

In the future, might I suggest you keep a copy of all correspondence’s. One method is to ‘copy and paste’ the text in a different format. You can also hold the shift key down and press the PRTSC (print screen). Then paste this ‘picture’ on a word document.

 

If it were me, I would have first insisted he pay for the coins immediately and shipped them anyway.