Doggone it guys. I just made a special folder yesterday to put away with all my old litigation and here I had to dig it all out again. You are gentlemen/(or ladies). But I thought I would post now what or how a non-gentlemen (treasurehunter2014) does. (Don't know what he is doing now or care): "Look bud, I don't honestly give edited less if you give me negative feedback. This is definitely the same coin. The only Nerva dupondious I've ever owned. Obviously you don't know your edited. If you can't tell me that it's genuine.. And are you truly edited about a dime a dozen Roman coin that costs you a few bucks. Threatening me with negative feedback. Take your buyer's remorse elsewhere. People like you are seriously the scum of this world." Well there you have it. Can't say anything more I haven't said previously! Enjoy. d
Word about customer-focused sellers gets around. As someone who has been selling on eBay for more than 20 years, my reply would be: "Sure, no problem. Do be sure to read the description carefully next time! The attached discount code will give you 10% off your next purchase with us." That next purchase should easily cover any loss due to the refund. In addition, you have a new customer who thinks you're swell and may just recommend you to others.
I don't think many eBay buyers would go to all that trouble for a discount that most sellers would give simply for the asking. The discount code is nothing, really, but it creates a positive perception in the mind of the customer. Sure, there are always a handful of yahoos who will take advantage of honest sellers. That's why there's a 'block' function.
I have been selling on eBay since 1998 with over 5000+ positive feedback and close to 9500+ total sales. Cancel the transaction, refund the buyer, and relist the item. It is up to you whether you add the buyer to the "Block Bidders and Buyers" list. As a heads up, you can add and remove buyers from the list whenever you want to. From my experience, eBay will ALWAYS side with the buyer, even when you can clearly prove you have been defrauded. The vast majority of buyers are good folks, but there are 1-2% who are out to stiff the seller. It is a cost of doing business on eBay. If a buyer, who you have blocked, really wants one of your items all he has to do is create a new account. BINGO, he can buy one of your items. It is kind of like Whack a Mole with these guys at times.
Excellent advice. I've been on eBay as a buyer and occasional seller for over 20 years and I've found that there are just as many crooked sellers as there are crooked buyers.
@TaborTot22 I'm a little late to this posting, but IF you haven't done anything yet, ask the Buyer to CANCEL the Transaction from his end; this would minimize any fees that eBay would collect from you, AND, also avoid any feedback from him remaining on your Account. Also, please Block him.
If the transaction is canceled, the buyer can't leave feedback. Even if he leaves it before cancellation, the refund will wipe out the FB.
I was leaning toward the other views that were basically 'not worth the trouble' but I must say, I like your contrarian viewpoint as well! hahaha
I am not a seller, and have less than 1K purchases. I don't bid on items that I want to purchased. I can't be bothered to watch an item to bid on them. I first became a buyer from ebay over 10 years ago. At that time, I was an airplane modeler, but had to stop due to problems with my hands. (Whoops! I did bid on a few models.) I also like to collect audiophile records. I never had a problem there either. When my father passed he left his coin collection to my brother and me. I became a coin collector addict. I don't know how many things I have bought for my coin collection, but I had real good luck finding coins to file my collection The only problem I ever had with ebay was that I bought a role of Morgans. The seller showed a picture of an opened roll. After waiting for over 3 weeks, I had had enough, so I contacted the seller and he apologized for the delay and he told me he would send a refund, which I received in the mail within about 4 days. I was miffed at not getting the Morgans, which were probably rated a G at best. Anyway, I did not give him a rating nor did he contact me about it. I now, only buy coins from reputable dealers on the Net and have bought some coins that were AU at best. I buy Gold from the Mint, which is probably stupid, but I like the packaging they come to me. Being a retired CPA, I have a detailed record of the coins, etc. that I have bought from the Mint. I have a binder for each year that I keep the information concerning the purchasings I have bought since 2008. This is the best website on the internet to learn anything about coins. You guys and gals give great information that helps us elder collectors and I really appreciate each and everyone of you guys.