Terrible service from the U.S. Mint

Yeah but. A good firm will invest in more support. There is a huge difference between a 2 minute wait to get someone and something like a 4 hour hell trying to get through to the IRS. All waits are not created equal, and firms that make me wait hours tend to get fired by me as a customer, (if I can, I wish I could fire the IRS).

 

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Pretty much everything takes at least 15 minutes over the last year for a wait. It’s just not smart to invest a ton of money into more people for a temporary situation, also takes time to actually train new people too. That said the call back option many have implemented is a good compromise between the two positions, no idea what that costs but something that should be looked into for any big company.

 

For the companies I worked for that was not true. One CEO laid off a bunch of people before Christmas and then voted himself a big bonus. The Wall Street Journal called him out on that.

The last company I worked for had a management team that took care of itself period. They were in the insurance business and cooked the books with their actuarial reserves to get bigger bonuses. In fact the company was totally underwater and was headed for bankruptcy if its parent didn’t save it. Finally the parent company woke up. The CEO, Chief Actuary and CFO all got fired in one day. It was long overdue.

 

Those guys are "pikers" compared to many long term politicians.

 

Really? What would you call it when you send in a box of coins bought when first issued and pcgs contacts you and says "Your recent submission is not first strike eligible", when you know they are, so you write them back asking them to check again and they write you back saying they checked and they're not. So you go back and forth with them for a couple of weeks and then out of the blue they write and say " After checking the video of your submission we have determined that they are first strike eligible". Really? After all that? What if I'd just said okay when they first told me they wasn't? I wouldn't have got first strike, duh. And the us mint forgot to add my 2019 w cents with my proof sets and it took me months to get them, talk about a runaround.

 

I do not know, I never check them. I have never had an issue on a pre-order since I started buying from the Mint.

 

Sounds like what customer service is supposed to do for PCGS. They went and checked the video and got helped out. Customer service is essentially a problem fixing job.

 

@baseball,

IMO, your comments about PCGS have been fair and truthful based on your experience. Nevertheless, after reading your back and forth comments with others for several years on different forums I'd like to know if you are a PCGS Dealer.

 

Nope

 

LOL he did a deadballnever even did anything in here and was active for almost a month.

 

baseball21, posted: "Nope."

Much less of an answer than I expected but thanks. I should have expected more along the lines of:

"I'm just a collector. I like and buy their slabs." or "I've had them grade coins for me on occasion."

But I do understand that your employment or anything else is NOMB.

 

Asked and answered questions don’t deserve more than a one word answer. Unlike you I’m not employed by any TPG

 

baseball21, posted: "Asked and answered questions don’t deserve more than a one word answer. Unlike you I’m not employed by any TPG."

As I wrote...

1. Thanks for the reply.**
2. Your personal info is NOMB.
3. I expected a little more than one word from a fellow collector (??) but I don't know that either.

The reason for my original question is that you have been accused of being a PCGS "Fanboy." I think that is a derogatory word for someone who is a supporter of that grading service. I see nothing wrong with having a strong opinion as long as your statements are true and can be backed up. That's why I wrote that IMO your statements about PCGS have been a fair expression based on your experiences.

** I forgot to mention that I am truly grateful for the one word reply.

 

This is by far the most anti-TPG forum of the mayor ones and this one is very likely the most anti-PCGS one as well. Of course it’s a derogatory term calling a fan boy or accusing someone of working there just because they have an objective market based take on things and not just giving emotional I hate them answers to follow along with the group.

Do I wish they were working faster right now of course I do. Do I also understand that California has been a dumpster fire with how they’ve handled the last year yes I do. Just like I also understand that the mint, pcgs, and everyone else are getting more calls in a day than they used to in a week and while we don’t have to be happy about it we do need to be understanding about it.

Quite frankly I’m surprised that either has as good of customer service as they do considering the people working it just get yelled at by collectors all day long. The situation sucks for everyone from the customer to the worker to the business, but it is what it is and implementing the call back options is trying to make the best of a bad situation.

The other thing too that always has to be remembered in any customer service story is that the way the customer comes at them/approaches them can often play a major role in the outcome. If you’re difficult with them or a jerk they will be less likely to help, it’s just like being a jerk to a waiter. Anyone that has every worked in a restaurant before can pretty much tell you that a lot of people complaining about a restaurant or customer service experience brought that experience upon themselves with how they acted or unreasonable expectations.

I’m just speaking generally here but if someone finds themselves always have poor customer service experiences the problem isn’t the employees.

 

NOW YOU'RE TALKING!

baseball21, posted: "This is by far the most anti-TPG forum of the mayor ones and this one is very likely the most anti-PCGS one as well. [There is a very good and very obvious reason for this: you can rarely get away with badmouthing the owner/operator of a coin form that lets you post at their discretion.] Of course it’s a derogatory term calling a fan boy or accusing [??] someone of working there just because they have an objective market based take on things and not just giving emotional I hate them answers to follow along with the group.

Do I wish they were working faster right now of course I do. [All their customers do.] Do I also understand that California has been a dumpster fire with how they’ve handled the last year yes I do. Just like I also understand that the mint, pcgs, and everyone else are getting more calls in a day than they used to in a week and while we don’t have to be happy about it we do need to be understanding about it.

Quite frankly I’m surprised that either has as good of customer service as they do considering the people working it just get yelled at by collectors all day long. The situation sucks for everyone from the customer to the worker to the business, but it is what it is and implementing the call back options is trying to make the best of a bad situation. [There are always whiners and folks who fall through the cracks. Customers don't realize that they are 1 in a thousand and when the
"did you get my coin" calls start coming in, it slows down everything. In the old days, there was no computer tracking of the process.]

The other thing too that always has to be remembered in any customer service story is that the way the customer comes at them/approaches them can often play a major role in the outcome. If you’re difficult with them or a jerk they will be less likely to help, it’s just like being a jerk to a waiter. Anyone that has every worked in a restaurant before can pretty much tell you that a lot of people complaining about a restaurant or customer service experience brought that experience upon themselves with how they acted or unreasonable expectations.
I’m just speaking generally here but if someone finds themselves always have poor customer service experiences the problem isn’t the employees."

In "my world," if I owned a multi-million dollar TPGS, the "squeaky wheel collector" would not be "oiled" they would be replaced.

 

Learn to quote. If you wanna be the grammar police from Siri changes time to learn to quote like an adult if you want responses

 

Well, that's fine for you, but it doesn't cut it with me.

 

baseball21, posted: "Learn to quote. If you wanna be the grammar police from Siri changes time to learn to quote like an adult if you want responses.

Asked and answered over a year ago. So my reply is "NUTS!"

Furthermore, it should not surprise you that I'm not interested whether you reply to my questions or not. I've noticed that many folks on CT like to either DUCK or DEFLECT questions.

 

I put baseball on “ignore” long ago. Life is too short to mess with that.

 

Regarding the poor service from the mint: I'd be inclined to send a letter to the Director of the Mint expressing my great displeasure with the poor customer service and send a courtesy copy to the Secretary of the Treasury.