Coin Dealers with Attitudes

Hi guys,

I should have brought these two experiences up when they happened, but I figured I'd let them settle a bit.

I had a very awkward experience a month ago where an employee from a coin dealership near by me literally blew a gasket at me over interupting his thought. He did this all while the customers watched in awe.

So, I filed a BBB complaint on his behind. Well, I filed it on the store(Which will remain nameless). Now, I no longer can do business with the company. Not like I care really, since whenever I went in there, they never really seemed like they welcomed people with less than $1000. It was a very discerning environment.

That's one experience.

Another was where I asked a gentleman over at(I will name the company here, Goldline) a question on my 1908-d no motto st gaudens and he asked me the grade and I said I wasn't sure. I asked him how would be the best way I could find out for you. He then gave me an attitude and hung up the phone on me like he had no more time to serve me.

I called back and complained and the man who answered the phone this time said that he overheard the guy and it was totally wrong of him to get like that.

Now, what do you guys think of this and how do you deal with crabby dealers who talk to you like dung when you don't act the right way around them or they look down on you if you happen to get something wrong in your line of reasoning?

I find it extremely wrong and no matter how little you are in money, they should respect you since you are a customer and maybe you're not always right, but you are still a customer, someone who may one day do business with them. Just because you don't have big bucks doesn't mean you're a waste of their time ya know..

Thoughts?

 

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I would just avoid rude dealers. Just glad I have a good local dealer. My local dealer makes time for you no matter what. At the same time if someone is buying 20k or selling 20k in gold or silver I let them wait on them first, lord knows they are going to make more there than with me. And I always encourage them to wait on the YN's first.

 

I don't mind the attitude too much as long as I think they are honest and fair. I'll take a grumpy honest dealer over a polite liar any day!!

You saw at the Van Nuys show this past weekend one particular dealer flat out lie to a person trying to sell a particular coin. The person was offered $75 for the coin and then the person asked the dealer what the greysheet price was on it (since he had a feeling the coin was worth more). The dealer looked up the coin and told the collector it was $75 in the greysheet, but in fact you and I both knew that good bid was $250!!! The dealer was really nice about it and didn't have an attitude, but that's not who I want to deal with.

On the other hand, the dealer you bought your silver bar from this weekend has the one of the poorest attitudes of any dealer at that show, but at least he is honest about his coins for the most part.

 

Excellent point, Illini420, but here me out.

Respect goes a long way in this business.

Those examples while they are so on the mark true, are just cherry picked examples.

For the few dealers out there with bad attitudes, I can't say that we can concur they are all honest to boot. Being rude is its own trait. It doesn't always mesh with honesty nor should it.

 

I generally avoid a rude place of business whether it be for coins or groceries. But the general business culture these days is generally rude and arrogant. I believe in the biblical adage of pride usually preceding a fall. Nonetheless it is better to wish them the very
best and move on...

 

Simple, I don't do business with them.

 

I won't be a customer if I think they are rude. In fact, in the past I have handed back a coin that I was going to buy because I wasn't happy with how I was being treated...and I let them know that when I did it.

 

Think about it guys. How good are you at handling people?
The real challenge is to take someone like that and win them over.
Don't burn the bridge. You don't have to like them, you just want them to like you, if at all possible. I can live with most any way a dealer wants to act but I want him to give me first shot at what comes in the door.
It's easy to make a dealer not like you. Give the hard way a try.

 

Maybe he saw your youtube video

~Linkified~

 

I've never had an experience with a rude coin dealer in person...yet. I've been to hundreds of shops all over the country, so I guess I've been fairly lucky. If I encounter one, I think I'll take my money to someone who deserves it.
Guy~

 

What, if anything, did you accomplish here?

 

Yikes, actually my youtube videos are awesome and usually drive home a very powerful point to people less privledged than me. So I wouldn't go lining them up to drive home the point you're getting at

Respect.

 

Personal gratification. That's about it. And maybe they'll punish the employee for getting them a strike against their company and treating a customer with such utter disrespect. I mean, what's the alternative? Do nothing?

 

A complaint with the BBB because they were rude will probably never even get back to the shop. That's not what the BBB is even about.

 

ohhh man!

 

It did, and that's why per the agreement I have with the shop, I am no longer to do business with them. They had about 2 weeks to respond to the complaint from the BBB and they never did.

 

Busting my chops, are we?

 

I have had a few experiences like this during the past decades. Even though I was on the verge of making a purchase certain comments by the seller just rubbed me the wrong way and I did a very simple thing - handed the coins back and walked out.

 

I won't argue with that. I KNEW you'd have a good answer.

 

Crappy dealers get whats coming to them. No customers. Spread the word they suck and they will get whats coming.