The US Mint have reached a new all time low

"Greetings from the United States Mint.
Thank you for ordering from the United States Mint.
We regret to inform you that the item(s) listed below
are currently sold out. A customer service representative
will be happy to assist you in finding an alternative item.


Order # 31410861 - 1
Sold To XXXXXXXXXX
Ship To XXXXXXXXXXX

Item: LN8 Qty: 1
2009 LINCOLN UNC SILVER DLR "


They led me along for a month and a half with promises that it was back ordered and would be shipped soon. Now today I get this. The Mint have crossed over into a completely non-function fiasco.

 

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i got that same letter,m and then a month later i got another letter telling me the first letter was an error. so then i got another letter telling me my order was reinstated doh! i dont want them now ... i already bought them on Ebay. So if i get them, i will post them in the open forum lol i really dont need 2 of each

 

The service from the Mint is extremely poor -- has been for some time now. Problem is, they're a monopoly, and they provide the minimum level of service that they can get away with.

 

Dang, mint....
Mint sucks...

Ahhh well..... Nothing you can do sadly...
I'm praying I can be able to order the next set of pennies on the 14th, and if I can get them within 4-6 weeks, and they sell out, of course, I can make profit.. LOL
Those 2 roll sets, the first ones, sold for $100 on ebay at one point, good profit!
Now they still sell high, at $50, I'm hoping the second roll set does the same!

 

I'm pretty patient when it comes to backorders, but then again I'm not a dealer. I can't imagine telling your customers when the mint promised your order, only to recieve delay after delay notices. I ordered the Lincoln dollar 1-1/2 hours after it went on sale and waited almost six weeks. Hopefully they are working on a solution fast!!!

 

The problem is that after waiting a long time they decide to out of the blue cancel my order! The wait did not bother me, it was the cancelling at the end of the wait that bothered me!

 

The problem is that they limit quantites struck, and then sell thousands to the big dealers.
We would be better off if they simply struck enough of everything to sell all that folks wanted. It would limit the profits for the big dealers, and limit resale value for a few years. But it would make it a lot better for the common collector. -Maybe then folks could even thinnk about getting coins from their change again. it would be fun to have variety in more than quarters.

 

Or they could just buy a computer to keep track of the number of units sold.

 

I'm happy with the mint this week. I got my Harrison covers but I still have the Lincoln dollar on perpetual hold. I hope that i get it at the increased price of $42. I'll have to give them credit; they make me wait kind of like waiting for another Star Trek movie.

 

They're not, this has been pretty much standard operating procedure for over ten years.

When you ordered, your were probably placed on the waiting list (Since you ordered 6 weeks ago that seems likely. By that time they were already at the mintage limits.) If you check all the fine print when you order you will find a clause in there that they can cancel your order at any time. There are a LOT of people on that waiting list who will eventually find their orders are being canceled.

Believe it or not they did that years ago, and their record keeping immediately got worse.

They've done that before, and the aftermarket values go through the floor down to around bullion value. Collector who bought from the mint lost big time and they screamed bloody murder demanding mintage limits. They got them, and demanded they were still too high. So the mint lowers them, and now you want unlimited mintages again so everybody can have them. No matter what the mint does, they're wrong.

 

i like the mintage limits, even if that means i have to buy the coins in the aftermarket becuase i was to slow to order off the site. I, however, dont like the 4 month waiting period.

You do have a point Condor that no matter what the mint does, a large percentage of the hobby will not be happy - the old addage you cant please everyone! But there are certaine gripes that are legitimate i think!

 

WOW - I have never had a problem with the mint. I ordered mine on March 16th and received both coins already. As a matter of fact I sold the proof at cost to a friend who missed ordering it. I still have the uncirculated that I will keep. Plus I like the mintage limits. I do agree it is bad business to let an order stand for weeks before cancelling, but you to remember lots of people before you might cancel orders allowing them to fill follow on orders. It is just a risk you run - I try to always order on the first day of release. I usually check release dates at least once a week.

 

"


Quote:
The problem is that after waiting a long time they decide to out of the blue cancel my order! The wait did not bother me, it was the cancelling at the end of the wait that bothered me!
When you ordered, your were probably placed on the waiting list (Since you ordered 6 weeks ago that seems likely. By that time they were already at the mintage limits.) If you check all the fine print when you order you will find a clause in there that they can cancel your order at any time. There are a LOT of people on that waiting list who will eventually find their orders are being canceled.

"

I was DEFINITELY NOT a waiting list customer. That is a completely false assertion. Mine was ordered during regular ordering time.

 

"
I ordered the Lincoln dollar 1-1/2 hours after it went on sale and waited almost six weeks. Hopefully they are working on a solution fast!!!



They're not, this has been pretty much standard operating procedure for over ten years.
"

Again a false statement. I have been ordering from the mint since the early 1980's and never have they taken this long. Their current bad service in not with precedent and you are really off base trying to imply that this is business as usual.

 

over the last few years, it does seem to have slowly gotten worse each year, yes. But i think it does go back to what condor had said about production limits, order limits and everything else the mint does (as the collector base demands) to keep things 'fair'. As it tries to juggle all this, well ... who knows.

im my history with the mint, it has NEVER been this bad. BUT, in my history with the mint, they didnt have to limit sales to just a few on each order - it used to be what, 500 coins maximum or something silly liek that?? In my history with the mint, they didnt auto backorder every order in an attempt to ensure each order was legit and was following the limit restrictions. And in my history with the mint, there wasnt such a demand for mint products - with the bullion coins selling at record paces, the law doesnt stipulate that the mint sell as many as the mint can sell .... it says to mint to meet public demand. So in a litteral attempt, the mint might have its hands busy trying to satisfy the law.

I still think that while this recent 'delay' by the mint is unaccaptible, no matter what the mint did, folks wouldnt like it. they are in a lose-lose scenario.

 

Danr, they did this same thing with the three coin AGE set back in 2006. The kept me stringing along from October to nearly the very end of December. Of course, that was the exception, not the rule at the time. The mint has gotten really poor at their communication. I guess I can't be too upset this week, I got three coins in from them.

 

Sorry when you said they strung you along for six and a half weeks I assumed that the cancellation was something that happened recently. If you ordered in the first hour and half then you must have gotten your cancellation back in April. Since you ordered so early and then were cancelled is there a chance that your credit card expired in the meantime?

Odd, then why have there been so many complaints over the past couple years about people having to wait so long for what they have ordered?

 

Sorry to here that (ie; Lincoln dollar).
I/we have been ordering from the mint at 15-20 or so years.
When and just before they changed over to another shipper or something would be the first time I experienced any problems as noted below:

• Perpetual backorder on certain items.
• 2 items were not shipped, although the receipt stated otherwise. (Many months to credit my account).
• Shipping boxes poorly packaged/prepared.
• Removal of funds from my bank and then crediting amount back until shipping time and then removed again.
• Internet site problems.
• Notification of products well after product is for sale. (I do view the upcoming products online and don’t rely on the notifications to much.)
• During the “Last Chance Sale” when ordering some 2004 mint sets the checkout box stated “available and in stock…” then at paying/final checkout they stated sold out. (Not fast enough).

Even though I still order.
Good luck with future endeavors at the mint.

 

There is hope.
Recently I have been receiving most of my orders from the mint in a timely manner and packaging is acceptable.

Less than a month from ordering and too my door.

 

You are very lucky...