Howdy peeps, Here's a HTT I recently purchased (seller's pics): The seller shipped it in a padded envelope and wrapped the token in cardboard. Here are pics of the cardboard it was wrapped in: As you can see, the cardboard surrounding the token is damaged and looks like it was stabbed by something and I opened it with a opener from the end, by cutting the tape and I did not "stab" it and the direction of the cut proves I could not have damaged it by opening it, since the poke would have gone out one side, not all the way through. So, where was the token in relation to the damage? That's obvious: What's hard to see, is the bend: As was easy to see by the seller's pics, this token was not damaged when they took pics of it and the damaged cardboard wrapping clearly shows it was damaged during shipping but my problem is, the seller didn't ship it insured so what do I do about it? I don't know if I can make a claim and since this came from overseas, who do I complain to? The seller I bought this from, is one I've dealt with on several occasions and I think he's a great seller and a great person and I'd hate to ask him to bite it on this but what everyone here needs to understand is that when you ship a coin, you MUST properly package it so it cannot get damaged in transit, because if it does, it's your butt so that makes insuring the package a MUST for sellers, since insurance protects the seller not the buyer. I was so tickled to get this in but my elation went down the drain fast, as soon as I realized it was damaged. That sucks! So if you don't care if you have to refund someone's money because you didn't properly package a coin, then properly package it so you don't ruin someone's day, like my day was just ruined! :hammer: Ribbit
Interesting story. I would consider being in a padded envelope wrapped in cardboard to be good packaging actually. Not the best, but certainly above average. The question then becomes who takes fault for the post office's mess. Did you ask the seller if he'd take a return? If it were an inexpensive coin, frankly I'd keep it and suck up the loss. If it was an expensive coin, then why wasn't it insured?
That sucks toad! I am sorry that happened. I saw something on a coin doctor site where someone fixed a bent coin with a mallet.
The seller has already replied and wonders too how it got damaged because it was packaged pretty well, considering some I've seen. :goofer: He also offerred a refund but I've countered with a discount for a future purchase, since I know I will be buying from him again. He's a seller I'd recommend to others and I have done so many times in the past, so he isn't the problem. I think the Postal System should cover it, since they should be responsible for the damage because it's clear to me (or any half-wit) they improperly handled it. So I'm going to go that route first, although I'm pretty certain I'll get nowhere with it but I need to do it for the principal. :hammer: A bent coin can be "repaired" but a damaged rim can't. The coin was awesome, prior to the Postal System handling it incorrectly. I need to go to the Post Office so I'll take it with me and ask them if there's anything I can claim? I kept the padded envelope and packaging so I will have it to show them but I doubt they will do anything. Ribbit
They may say "sorry about that", but technically anyone sending uninsured mail assumes the risk of damage or non-delivery.
Maybe the man with the sword was just trying to get out of the envelope and decided to take matters into his own hands. In all seriousness, sorry to hear of your USPS problems & hope it works out for you...Mike
I don't see how something sharp enough to pierce a clean hole through the cardboard wouldn't have made a cut or gouge on the coin. You have a hole all the way through the surrounding cardboard but only a bent coin with no physical mark on it in the middle. It sounds a little like a magician's trick. I'm not trying to say that what you have doesn't exist; I just don't see what could have happened to produce the results you see. Did the padded envelope also have the hole punched through it? edit: Let me back up a bit here. Looking at the cardboard again I'm going to suggest that something round hit the package at a point just contacting the edge of the coin. This made the circular pattern on the cardboard and tore the hole where the cardboard was pinched between the coin and whatever hit it. The cut on one side of the cardboard does seem to have an arc that probably matches the circumfrence of the coin. The padded envelope should have evidence of that hit too. Unless the damage was done before the seller put into the postal system.
Mike, I think you may be onto something...upon closer inspection, I believe the man with the sword actually claims responsibility for this act of violence. Right on the front of the coin, it states: "I TAKE THE RESPONSIBILITY.":hammer: I'm sorry this happened to you and your coin Toad. :hug:It's great that the seller stepped up like that. Make sure you email me his name, I try to send business the way of sellers that do the right thing. :thumb:
Toad, I'm think that USPS will tell you to file a claim with the foreign postal service that sent the parcel. Lou
Odds are good I've already sent you links to other items he has for sale. I also think it's ironic that the coin says that and he does have a sword. As to Mike's observations, his amended comment was right on the money. After I posted this and was looking at the pics, I too wondered about a hole in the padded envelope so I examined it closely, only to find no hole but there was a "mark" so I felt inside the envelope and sure enough, where the mark is, the bubble wrap is flat and I could feel the damage done to the interior of the envelope. It also fits right in with what you saw on the cardboard, in that something "punched" the package and when it did, it hit the cardboard/coin where it did and because it clipped the edge of the coin, it slid off and caused the cardboard to break. Therefore, the cardboard wasn't punctured, it was punched out. The odds were against it happening but I guess it wanted to fit into my beat up copper collection, so it committed hari-kari. :goofer: Ribbit
I'm sorry that happened. On the bright side, you're getting a discount on another coin though, so it's not all bad! I have heard so many stories like this, and I am surprised nothing has happened to my coins in the mail yet.
This is only the 2nd time I've had a coin damaged and the other one was only a couple of bucks so I shrugged it off. This one was a bit more so it's different. Also, I haven't heard back from the seller on a possible future purchase discount, in lieu of sending it back for a refund so that's still up in the air. :goofer: I think that's the best way to handle it but the seller has the last say on that. Ribbit
Clearly, the seller used the wrong postal service for this item: My understanding is that Ibberson has expanded their operation to include the U.S.
Sorry about your bad luck Toad. I don't really know of any recourse that you could take. I would let the seller know about it so that he does not ship coins in this method in the future. Your correct the seller should have insurance especially if they are shipped overseas. I wonder if this damage happened at U.S. Customs?
SA! :goof: Talk about kicking a dead horse! :mouth: Ribbit Ps: Seller is going to give me credit on my next purchase. :thumb: I don't fault him for packing, he did a good job, the PO screwed up and I hope to make it to the PO Monday, so I can complain. :loud: It's so tough for me to get away from work.
So sorry this happened to you. This could have been run through an automatic sorting machine if it were thin enough, which could have done this sort of damage. But you are on your own pretty much, between you and the dealer.The postal service is about as annoying as the RMV these days. best of luck to you.
