FedEx lost my coins.

Well, here is an update. I was contacted by a member of upper level management today. He informed me that because FedEx lost the package it was thier responsibility. Like I said, this is not up for debate. FedEx is admitting they were in the wrong but said my package was only insured for 100 dollars. He also "implied" that since I did not "request" registered mail and "insurance" for the full amount that it was my fault and I may want to make a claim on my homeowers policy(I don't even have one on my apartment but perhaps I should.) I then informed him that any reasonable person that recieved an invoice with a total including shipping would just go ahead and pay the invoice. After this, I became a little more aggressive at which point he said he would talk to his manager and get back to me. After not hearing back from him for several hours I called Heritage again and was told he was in a meeting and they were actually discussing my case. I never got a call back but am expecting one tomorrow. I will keep everyone posted but I would like to remind those of you that said you never had any trouble with Heritage to be careful. I'm not going to sit here and trash them and say not to do business with them. I mean be careful to make sure you request your items are shipped for their entire value(common sense would tell most that they would be covered by simply paying an invoice with a large and reputable company.) Keep in mind that many of you probably just got an invoice and paid it just like I did without giving additional insurance a second thought. If i'm correct in my assumption, this could have and still could happen to any of you. Please make sure anything you purchase from Heritage is insured for the full value because the fine print does read that it's the receipents responsibility to make sure all shipments are insured. Kind of a backwards policy as compared with other merchanats IMO. I guess I will see what tomorrow brings.

 

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On Ebay, if the items do not arrive the buyer has the right to claim the items as not received and the seller has to refund their money, no matter if insurance was involved or not. It's the seller's responsibility to get your merchandise to you and when it doesn't arrive, it's their responsibility to find your package and get it delivered or refund your money. You did not receive what you paid for, so it's their fault. End of discussion!

Tell them to suck on those flies!

Ribbit

 

The USPS is also shipping my bullion coins, registered and must have ID when accepting them. Insurance was enough so it better go smoothly. mine got shippedf last Thursday but delivery around here is iffy with UPPS.
GOO, GOOD luck on your delivery. zg

 

Sorry to hear that. That just does not sound right coming from a company like them.
Just so I can figure what shipping rules they are supposedly following, may I ask how much you paid for shipping?

 

Please show me where it states that. I have heard that disclaimers requiring the buyer to purchase insurance or the seller is not responsible are completely valid and sustainable in court.

 

They charged me $30.20 for shipping and my order was 13K. Now that I look at the email with the invoice maybe I should have picked up on this. This does seem very low.

 

I have no idea how they came up with that shipping cost. That does not jive with what I can find.

 

This is what I found. It does say "includes private carrier insurance." I wonder why they are not telling me this? It does look like I was supposed to be charged 31.40 instead of the 30.20 they did charge me though. I think there is something here. I'm going to bring this to their attention tomorrow. I don't know why they're jerking me around about the FedEX 100 dollars insurance when it clearly states below that they self-insure.

http://www.ha.com/common/shipping.php

 

On Ebay it's known as Item Not Received (via PayPal) and as far as courts are concerned, if someone buys something, it's not their responsibility until it's in their possession, since possession is nine-tenths of the law. Until he signed for it, it's still considered to be in their possession and thus, they are responsible for making sure he receives his merchandise and when he doesn't, he didn't receive what he paid for and is due a refund. It would be like you going into Burger king and ordering a Whopper Combo Meal, paying for it, and then when you don't get what you paid for and the person at the counter says they must have given it to someone else, you are out of luck? I think you'd be standing there demanding your meal or a refund, if not, then I would think you to be . . . . :whistle:

That is why you will find many UK sellers REQUIRING oversees buyers to purchase insurance if they are going to use Paypal, since PayPal is where the dispute goes through and who has the refund policy.

I originally said Ebay but technically it's PayPal but Ebay owns PayPal, so saying it's Ebay is the same thing (sorta-kinda).

Ribbit

Ps: Insurance can be required and it can also be waived and if it's waived, then the buyer doesn't have a leg to stand on.

 

I'm too tired to read into this fine print this late. I don't know if private carrier insurance means FedEX or thier own private insurance. But it sure looks like any reasonable person would take those rates to mean thier coins are insured IMO.

 

Keep reading. It says $31.40 + $1.15 for your first coin + $0.45 for each additional coin. I have not seen how many coins you bought, but that is a minimum of $32.55.

 

Again, I say "show me". Not "It is known..." And I am not debating PayPal vs. eBay.

 

http://pages.ebay.com/help/buy/item-not-received.html

Ribbit

Ps: While I always dealt with PayPal and thought it was their policy, since the UK sellers required insurance for PayPal users, it is actually an Ebay Policy as you can see.

 

well i am glad i retired and in the nick of time too

 

Here is my invoice from my first purchases:

SubTotal: $230.00
Buyer Premium: *$34.50
LiveBid Premium: $11.50
Shipping and Handling: **$14.75
Sales Tax: $0.00
Amount Due: $290.75

No where on there does it say anything about insurance? Furthermore, the footnotes say:

*The Buyer's Premium for this auction is 15%, with a minimum of $9 on each lot.

**This is our standard charge for shipping and handling. Certain packages may cost more to ship and insure and you may be contacted if there are additional costs after receipt of shipment.

So where is this insurance per item charge at? It looks to me, by the 2nd footnote, that insurance is included and if additional monies are needed for insurance, they will add it to the invoice.

So when they ship, they ship it insured and to ship anything underinsured, is stupid and I doubt they are stupid.

Ribbit

 

Nothing says the seller must assure delivery. All it says is he must assure that he shipped it.

 

I think it says 65 cents per additional 1,000 dollars if your order totals more than 25k. I can't seem to find anything anywhere in my invoices, or anywhere on the Heritage site that offered me the opportunity to purchase any additional insurance. Maybe i'm missing something here.

 

You need to read this:

http://pages.ebay.com/help/policies/seller-non-performance.html

When a seller lists an item and a buyer purchases it, the seller and buyer have entered into a contract that both members are expected to honor. For sellers, this contract includes both formal requirements, as well as informal, common-sense OBLIGATIONS to provide good service to their buyers.

And you should have read further down the page on the first link I gave:



You can close the dispute if the problem has been resolved and you have either:

• received the item, and it is as described
  
• received a refund
  

 

It does not say what you are trying to read into it.

 

As a seller, you have to prove I recieved it and as a buyer, I have to either prove I didn't recieve it or it wasn't as described. If I bought something from you and it broke during shipping, upon receipt of the item and noticing it is broken, I can file a claim for Item Not as Described, since you didn't describe it as being broken. With that dispute, I will have to ship it back to you then you have to give me a refund once you receive it.

That's how it works on Ebay!

Ribbit

Ps: I've heard sellers on here complaining about buyers claiming the package was empty upon receiving it and the seller was forced to give a refund. I can't remember the thread but it wasn't too long ago.