I won 13,000 dollars in coins in a Heritage auction. The package was sent FedEx with signature required. After not receiving my order for several days I emailed Heritage to get a tracking number. It turns out the package was left at my front door. I live in a 200 unit apartment complex. FedEx is admitting fault but claim the package was only insured for 100 dollars. How could Heritage ship a package of this value and only insure it for 100 dollars? Do they have any additional coverage of thier own? I called Heritage and got someone "assigned" to my case. She said that it's gone "upstairs" and the outcome is up to the big wigs. She also said that they might take care of me and then pursue FedEx. I don't know how i'm supposed to feel better when someone says "they might take care of me." Has anyone had any issues like this before. I paid with a bank wire and not a credit card so I can't dispute this. My only hope is that Heritage must have it's own insurance in addition to the 100 dollars that FedEx covers. I have ordered coins online many times but have always gotten things shipped via registered mail. I'm really at a loss for words at this point.
Wow, bad news! No, I haven't had that experience and hope I never do. Clearly, the person who told you "Maybe" doesn't have the authority to give you a full refund. I suggest you get a name of who you can talk to and then be relentless to get compensated.
its tough I get my stuff mailed through USPS . in future talk to heritage and ask them to send your items via registered post only i am sure they can put a note on the account there might be additional charges though. i am surprised you didnt get a shipping notification with a tracking number when heritage shipped your coins
You live in a 200 unit apartment and you "won" 13k in coins? If I had 13k and lived in a 200 unit apt I would use some of that money to live somwhere else. Maybe somewhere where with less apt units like a house or condo. Just my thoughts not judging you ~ just thinking and typing out loud...???
You also may want to go to the local coin and pawn shops and notify them as to what coins to look out for. You never know what will turn up. And if your area is anything like my area, they just passed a new law that requires all pawn and coin shops to take detailed notes when buying something off someone and they must turn these in on a weekly basis to the local police. Sorry this has happened. I hope it turns out for the best.... keep us posted.
I sent frozen semen cross country with fed-ex last summer and they lost the package. I insured it for $2k for less than $10 i think not much. Well a few weeks after my complaint went in I got my $2k plus shipping fees. I was thinking I could make some $$$ sending small packages full of paper (nothing) and insuring it for the maximum and hopefully one of them would not deliver. But that was just a tought.
Thats terrible. I don't know what advice to give you. But I really don't see how Hertiage could NOT give you your money back. I hope they do take care of you.
I am not a lawyer, but Heritage had a contract with FedEx. FedEx did not fulfill their side of the contract. I would be reasonably sure that they lose in a law suit, but their contract was with Heritage. BTW, you had a contract with Heritage. My guess is that you have nearly as good a chance of winning against Heritage as Heritage has against FedEx. I think that she is saying the may return your moneys and then sue FedEx in stead of recovering from FedEx and then returning you moneys. I was surprised to find my bank can do something for checks. I assume the bank wires would be similar. However, bear in mind that Heritage has to sue FedEx. I do not think that it would be a good idea to tick them off while they are trying to help you.
I worked 30 years for UPS and I smell a rat. Even though FDX is a different company from UPS there are a lot of similarities in the way the two companies do business (after all FDX was started by "old" UPS people) First of all those boys know that they are not supposed to leave a high value package in a high traffic area. In fact packages (no matter what the value) were verboten to be left at apartment complex front doors. Secondly, any high value package had to be controlled, that is to say that the driver had to sign for the package which was kept in a high value area (usually the managers office) and obtain a signiture from the customer upon delivery. Then he had to sign off on the package upon his return to the station. Thirdly, I can't imagine that a reputable outfit like Heritage would only insure such a valuable shippment for $100. Good luck with your investigation and give 'em the devil till this works out in your favor.