First PCGS submission - severely damaged & dirty coins!

Bud1 Wilson · Apr 14, 2018

Clezra5k said: ↑

The lack of updates has been due to a lack of communication from PCGS, though I did actually "update" in a way recently by noting a lack of communication from PCGS. That did change the day before yesterday and I am engaged directly with PCGS customer service finally.

No offense, but there was no need to "get my thoughts in order". My thoughts were clearly in order. Both here, and in much more detail with PCGS. In an effort to allow for the errors that come with any business, I've withheld names and details of my communication with PCGS as my intention was never to drag them through the mud. It was because of their professional reputation that I was very surprised by both the situation and especially the response from their CS. I posted here to find out if this was business as usual for them.

PCGS has acknowledged that they dropped the ball and they're finally kicking their investigation apparatus into gear. They assured me what I guessed was true, and the above poster also mentioned; that every point of contact is filmed and if anything untoward occurred they're on it as they have a reputation to uphold. Apparently, pcgs recently updated their phone system and voicemails have been getting gobbled up. That matters because I was directed to a VP the week before last who never returned my call and that helped set me off and left me feeling like I was dealing with a poorly run business, prompting my post here curious if that was how they worked.

As a sidenote; I learned PCGS is perfectly fine with coins being shipped in the original airtights contrary to the public facing shipping instructions. I'd certainly prefer that for most modern coins with large mirror fields.

There have been an interesting/surprising number of assumptions made about me, my motivations, and my character, etc etc. Fortunately, I am not one to care what people think of me but I must say, this is not a particularly welcoming community. That's a broad and maybe unfair assertion but even those that claim to be posting neutral comments are doing nothing of the sorts. There were a few of you that understood what I was, clearly i might add, saying/looking for. Thank you kindly, I noticed and it was sincerely appreciated.

To those that were not just unwelcoming but borderline hostile: Why? It was obvious I was distressed due to a lack of communication from PCGS and I was reaching out for advice. I could have complained about only 1 70 grade out of 12 coins submitted, but the grade was NEVER the issue. The PF65 simply tipped me off that something was wrong. And I was right. It'll be a week or so before PCGS gets back to me with what they discovered on their end. There is every chance I won't share every detail. I've owned a few different businesses and the interwebs, while great in many ways, can also amplify unusual negative events unfairly.

Sadly, the slabs are full of "stuff" Even worse, the coin itself was scratched as is the slab (one horribly so). There are significant scratches on several of the coins. I think the lettering is just the PCGS logo.

View attachment 764609
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Of course I will never be able to afford a item as beautiful at that, but if I could and it was sent to a company for grading and was returned like yours allegedly was I would have been more than upset. Bud and I are on your side for what it is worth. Good luck in your efforts for some compensation.

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mynamespat · Apr 14, 2018

I'm happy to eat my words predicting no future updates. I hope you continue to partake in the forum, and am glad everything worked out for you.

Kentucky · Apr 14, 2018

Bud1 Wilson said: ↑

Of course I will never be able to afford a item as beautiful at that,
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$100 or less on e-bay

Bud1 Wilson · Apr 15, 2018

Kentucky said: ↑

$100 or less on e-bay
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Well maybe if I save for about 5 years. With Buds help.

Cochisz · Apr 15, 2018

I sent in 5 sets of 25th Anniversary American Silver Eagle Sets that I still had in the original mint box. These were sent in to anacs. I expected at least a few sets graded 70. Of the twenty five coins 6 came back 70. Two being the 2011 S. The rest were graded from 65 to 69. At this point I decided to never send in another coin to ANY grading company period. I will buy a graded coin but will never submit one again. To pay money for an arbitrary subjective opinion is ludicrous.

Iratebob · Aug 23, 2018

Cochisz said: ↑

I sent in 5 sets of 25th Anniversary American Silver Eagle Sets that I still had in the original mint box. These were sent in to anacs. I expected at least a few sets graded 70. Of the twenty five coins 6 came back 70. Two being the 2011 S. The rest were graded from 65 to 69. At this point I decided to never send in another coin to ANY grading company period. I will buy a graded coin but will never submit one again. To pay money for an arbitrary subjective opinion is ludicrous.
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Based on your comment ... Isn't buying a graded coin paying for an arbitrary subjective opinion and wouldn't that make your actions equally ludicrous??

DaFury · Feb 5, 2020

I have just submitted my first dozen of Australian coins that were carefully hand picked and magnified without a single blemish or dent on them but i have so much anxiety Im expecting PCGS to be rough with them, and even though they were sent to them in immaculate condition i know they will come back in a worse state. Ill report back here in a few days when i recieve the grades, but I am not expecting a great result! TBC....

DaFury · Feb 5, 2020

I have just submitted my first dozen of Australian coins that were carefully hand picked and magnified without a single blemish or dent on them but i have so much anxiety Im expecting PCGS to be rough with them, and even though they were sent to them in immaculate condition i know they will come back in a worse state. Ill report back here in a few days when i receive the grades, but I am not expecting a great result! TBC....

Jaelus · Feb 5, 2020

Why are you guys sending world coins to PCGS? That's what NGC is for.

baseball21 · Feb 5, 2020

GoldFinger1969 · Feb 5, 2020

Clezra5k said: ↑

The lack of updates has been due to a lack of communication from PCGS, though I did actually "update" in a way recently by noting a lack of communication from PCGS. That did change the day before yesterday and I am engaged directly with PCGS customer service finally. No offense, but there was no need to "get my thoughts in order". My thoughts were clearly in order. Both here, and in much more detail with PCGS. In an effort to allow for the errors that come with any business, I've withheld names and details of my communication with PCGS as my intention was never to drag them through the mud. It was because of their professional reputation that I was very surprised by both the situation and especially the response from their CS. I posted here to find out if this was business as usual for them. PCGS has acknowledged that they dropped the ball and they're finally kicking their investigation apparatus into gear. They assured me what I guessed was true, and the above poster also mentioned; that every point of contact is filmed and if anything untoward occurred they're on it as they have a reputation to uphold. Apparently, pcgs recently updated their phone system and voicemails have been getting gobbled up. That matters because I was directed to a VP the week before last who never returned my call and that helped set me off and left me feeling like I was dealing with a poorly run business, prompting my post here curious if that was how they worked. As a sidenote; I learned PCGS is perfectly fine with coins being shipped in the original airtights contrary to the public facing shipping instructions. I'd certainly prefer that for most modern coins with large mirror fields. There have been an interesting/surprising number of assumptions made about me, my motivations, and my character, etc etc. Fortunately, I am not one to care what people think of me but I must say, this is not a particularly welcoming community. That's a broad and maybe unfair assertion but even those that claim to be posting neutral comments are doing nothing of the sorts. There were a few of you that understood what I was, clearly i might add, saying/looking for. Thank you kindly, I noticed and it was sincerely appreciated. To those that were not just unwelcoming but borderline hostile: Why? It was obvious I was distressed due to a lack of communication from PCGS and I was reaching out for advice. I could have complained about only 1 70 grade out of 12 coins submitted, but the grade was NEVER the issue. The PF65 simply tipped me off that something was wrong. And I was right. It'll be a week or so before PCGS gets back to me with what they discovered on their end. There is every chance I won't share every detail. I've owned a few different businesses and the interwebs, while great in many ways, can also amplify unusual negative events unfairly. Sadly, the slabs are full of "stuff" Even worse, the coin itself was scratched as is the slab (one horribly so). There are significant scratches on several of the coins. I think the lettering is just the PCGS logo. View attachment 764609
Click to expand...

First, those are beautiful coins -- didn't know that Ukraine had such silver coins (are they annual releases ?).

Second, I read most of this thread and do hope that things worked out for you and PCGS.

Third, it appears that you haven't posted since April 2018. As some others said, I hope you do come back, contribute and learn. FWIW, I recently came into a 1915-S Saint-Gaudens gold coin with some black particles of dirt in them and while I was not as perterbed as you were (the Saint was already sealed, it was not a new submission and "only" MS63), I was still curious as to what happened.

I'd be very interested in finding out what happened with your coins. If someone didn't drop them, it almost looks like sabotage.

geekpryde · Feb 5, 2020

I would be curious to learn what ended up happening with the OP and PCGS. If they made things right, assuming they had evidence the coins were damaged in their possession.

I do like these zombie threads, plenty to learn from some of them.

cpm9ball · Feb 6, 2020

DaFury said: ↑

I have just submitted my first dozen of Australian coins that were carefully hand picked and magnified without a single blemish or dent on them but i have so much anxiety Im expecting PCGS to be rough with them, and even though they were sent to them in immaculate condition i know they will come back in a worse state. Ill report back here in a few days when i receive the grades, but I am not expecting a great result! TBC....
Click to expand...

First, welcome to the neighborhood!

Did you take clear photos of the coins before you submitted them? ~ Chris

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First PCGS submission - severely damaged & dirty coins!

Bud1 Wilson Well-Known Member

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mynamespat Well-Known Member

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Bud1 Wilson Well-Known Member

Cochisz Chief coin collector

Iratebob New Member

DaFury New Member

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First PCGS submission - severely damaged & dirty coins!

Bud1 Wilson Well-Known Member

Guest User Guest

mynamespat Well-Known Member

Kentucky Supporter! Supporter

Bud1 Wilson Well-Known Member

Cochisz Chief coin collector

Iratebob New Member

DaFury New Member

DaFury New Member

Jaelus The Hungarian Antiquarian Supporter

baseball21 Well-Known Member

GoldFinger1969 Well-Known Member

geekpryde Husband and Father Moderator

cpm9ball CANNOT RE-MEMBER

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