ebay new rules as of feb 2008 seller will NOT be able to leave negative feedback

here is the link for ebays new rules as of feb 2008 , sellers will no longer be able to leave negative or neutral feedback for buyers AT ALL..... and buyers will have to wait three days until they can leave any feedback...




http://pages.ebay.com/services/forum/new.html

 

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Thanks, but this was discussed here a month ago, when the news was news, lol. There are several threads on the subject. Not many folks are happy about it, but we'll wait and see huh? All we can do.

 

right on. Sellers have been unfair to me on retaliation


thanks for the good news

 

Anybody but me wonder why buyers even have feedback? After all, it's the buyers giving money to the sellers... why do the buyers need to prove they're trustworthy?

If the buyer doesn't pay, don't send the item, and open a non-paying bidder complaint. If the buyer pulls any stunts after the transaction is completed, open up a complaint and block him from bidding on your stuff in the future. Problem solved. Eventually problem buyers will end up NARU'd anyway, if they get too many non-paying complaints.

This change will also eliminate buyers not giving legitimate negative feedback against sellers who deserve it, for fear of retaliation.

I see the next logical step as eliminating buyer feedback entirely... after this change it's basically meaningless anyway.

 

There is a need for buyer feedback just as much as there is for the seller. The seller doesn't know who they are getting into a transaction with. The buyer has the chance to review the feedback of the seller before he enters into the contract. The seller puts himself out there now knowing who will come along and AGREE to his terms.

There are bad buyers that don't read the listing and deserve negative feedback.

It should be an even playing field with negative feedbacks on both sides of the isle.

Bad Buyers Good Buyers Bad Sellers Good Sellers There are some of each!

 

The buyer doesn't pay, open up a complaint, and relist the item, problem solved. Annoying, but you haven't actually lost anything but time, you still have the item in your possesion, you're not out the final value fees (those are refunded) and you're not out the listing fees if you relist it and it sells the second time.

Buyers who get too many non-paying complains get NARU'd anyway. No need for negative feedback.

Just don't send the item unless and until the buyer pays. Same way a brick and mortar store works... short of shoplifting or robbery the store owner doesn't have to worry about how trustworthy his customers are as he'll just withhold his merchandise until the buyer pays.

Taking that into consideration I just don't see the point of buyers having feedback at all. There's already a process to dump the bad apples without the need to brand buyers with negative feedback. Buyers' feedback is already irrelevant... after this change, even more so... and now buyers with legitimate complaints need not fear retalitory feedback.

And again, let me reiterate that I find it rediculous that the ones who are giving away their money to buy an item, to someone they don't know and can't even see, have to prove that they can be trusted.

 

troodon is correct. Amazon has used a seller only feedback system for a decade and it is better.

 

I am less concerned about negatives for buyers than their non-paying strikes. Frankly the only time I get serious about looking at feedback is as a buyer checking out sellers.

 

You guys who don't want any buyer feedback have never sold an item, shipped it after buyer paid, only to have them email asking for a percentage refund because it " doesn't look right, or they bought one at a show in between the transaction and don't need it anymore " but will keep it if it's cheap enough".....Another tool they might use is buy a coin to flip, can't flip it, then want to return it. Thats EXACTLY why I changed my return policy to 3 days rather than 7, I saw too many items I shipped listed right away at a too high price, not sell, then buyer wants a refund. Other sellers would want to know that a buyer does that sort of stuff yannow?

Never happened to me, but I have read storys about buyers getting the item and then doing a chargeback...getting the money back AND the item. I guess it is mostly with overseas buyers, I do not ship overseas EVER, just because of this.

Sellers are at risk as well, in a much smaller way, and as a store CAN, should also be able to screen the customers they CHOOSE to sell to.

Bad buyers are few and far between, but they do exist. Bad sellers will hopefully get weeded out now that a good feedback system is going to start soon. I am not worried a bit. It is the shysters that better get it together or the negs will fall like rain in Seattle.

 

What gets me is Sellers who want to charge like $28 (and upwards) to send a couple of dollar coins to the UK As a overseas buyer I find it annoying that people think I am unaware of shipping costs LOL I like the new system were a seller is rated on shipping, communication etc. I dont though pay to much attention to the speed of delivery as long as the item I have purchased is postmarked within a few days of payment I am happy the rest is the fault of the Post Office LOL
Jack by not selling overseas you are missing out on quite a lucrative market, I buy from the US/Canada/Mexico/Brazil/Asia & Europe regular and to date have never ever made a charge back and only i think left about 5 negs from some 6000 purchases

 

When I had the sporting goods / fishing store, I sold mostly overseas. I could not believe the amount of people in Europe that would buy Rapala lures from the USA !!!!

My main thing De Orc is laziness....I cannot ship from home when customs is required, and I have no patience for standing in line listening to cell phone conversations, people who wait untill they get to the window to fill out their address's, crying babys, parking, etc. LOL, call me a LAZY grump I guess.

 

LOL quick side question for you what is a realy good hot sauce that I might be able to pick up this side of the pond

 

As someone with a lot a retail experience, I can tell you that the ocassinal impossible customer, the one that tries everything possible to abuse your return policy, try to talk their way out of paying for anything, etc. is just the cost of doing business. There's no way to tell who they are until you get stuck with them. As a place of public acommadation, it's impossible to screen them ahead of time.

Realistically that's the case on eBay too... they can have a perfect record up to now and that's no proof that you won't be the first person they try to screw over. There's alos no proof that someone with negative feedback didn't just have honest misunderstandings with previous buyers or aren't the victim of retalitory feedback when the seller tried to rip them off.

My advice to sellers: deal with it. You have to take the good with the bad, and just hope in the long run the good outnumbers the bad. If you're an honest seller with quality merchandise, in the long run you'll make a decent profit even when the ocassional bad egg comes along. But to get to that point, you have to prove that you're trustworthy. The customers don't have to prove anything to you; it's their money that keeps you in business. You need them; they don't need you. That's just the reality of the business world, and if you can't deal with that, too bad... don't like the heat, get out of the kitchen.

Not trying to attack sellers here, but this is just the reality. Buyer feedback or its lack won't change that... someone who's determined to cheat the system will figure out a way. Nothing you can do but preserve your own reputation so that the profit you get from loyal customers counteracts the inevitable bad egg.