Email from PCGS

All the people that kept crying on forums got what they wished for and like some of us tried to say it was not a good idea.

 

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Their customer service is vastly improved. The real issue isn't you are implying it is

 

PCGS has a presence on Instagram, and its moderation is horrendous. The company took great steps to quell legitimate questions/concerns and was incredibly rude and nasty to its consumers including young numismatists (i.e. the future of our hobby) IMHO. The moderation was worse there than the way the PCGS forums were first moderated under Don. I won't break confidences, but my impression and opinion of Orlando is that he is worse and more smug than Don. I know I'm not the only one to dislike Don either - there are some threads on the CU forums before his days at PCGS where respected dealers (and members here) also expressed their dismay with his disposition among other things.

Disclaimer: I have never been moderated or banned by Orlando so there is no ax to grind with him - just an honest opinion.

 

It felt like the fallout of a recent lawsuit, but it could have been a long time coming. Heritage has also parted ways with a couple after the same lawsuit.

 

The current old guard collectors and many dealers, coin shows, LCS ect do FAR FAR more to chase off young collectors than their IG. You should actually dislike coin forums as well as many posters on the various forums are demeaning towards modern collectors ect

It is certainly your right to think what you want, quite a few posts from pretty prolific submitters feel otherwise there would be more but they got deleted.

 

What lawsuit?

 

I’ll put it bluntly. PCGS had a coin of mine that they held for four months that I paid for conservation and another look at their grade. ToughCoins sent it for me. They couldn’t be bothered for weeks on end on advising of the status. Finally they slammed it into a new slab at the same grade. No conservation performed and no explanation of why.

If their customer service has improved, I’d hate like hell to have dealt with them before. Don’t worry, I won’t be again.

 

You don't need to be a prolific submitter to be treated well, being polite goes a long way.

 

Well, I’ve shared my horrid submission story. Instead of making generalized statements, why don’t you share a good submission experience that you’ve obviously had?

 

Your mind is made up. Nothing I say will change your mind. Customer service gets blamed for a lot and my last seal calls people have been very polite and helpful. I used to not be able to stand one of them a few years ago but the news ones have all been very professional for me

 

You’re entitled to your opinion. My experiences have been very positive with them over the last year. Customer service isn’t the leading cause of dropped submissions

 

My mind is made up. No kidding. What other response should a sensible person have? I’m not trying to blame one particular aspect of PCGS. Customer service did not accept my money for conservation and do nothing. The whole organization dropped the ball.

 

Actually this complaint belongs on the PCGS board where, if they chose to do so, a company representative could reach out to me. That’s good customer service.

But PCGS is obviously interested in a membership that either maintains its silence, or preferably, plants their lips on PCGS’s collective bare hiney. Their actions and attitudes on that board have made that clear.

 

Submitters know exactly what it is whether or not you want to say it. Price changes can aliveate some of the issue. Customer service which has been good overall is not it.