Feedback / Moral Dilemma

I have a problem. Asking for advise.

As you all know, I have had some ebay issues lately. I received a neutral today, with no pre-email or any attempt to resolve from buyer.

Coin was a NNC junker slab, graded au-50, vf-20 actual. I started auction at 99cents, no reserve and posted pics of slab, both sides. Stated grade yourself. Coin sold for $2 over vf-20 bid.

Due to the fact that he did not email first or give me the chance to refund, nothing, just a blind side neutral.......I negged him, explaining my reasoning.

I am now second guessing myself on his neg. I do not disagree at all on his vf opinion, but......he never gave me a chance. He paid vf money, and wanted an au coin.........

I am allowed to retract my neg and keep my neutral ( SquareTrade ), or file a mutual withdrawl and lose the neutral, or do nothing......retaliatory feedback is not the right thing to do if undeserved

This all started when I bought those darn Junk slabs....99cent no reserve or not, they suck. RLM emailed me and said WTH are you doing?????? I figured, hey, 99cents...no prob

No look at the spot I got myself into


What would YOU do? My last post of night, I'm going to sleep on it

 

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Well, this is exactly why sellers often do not leave feedback first. Also, why I stopped leaving it first.

My opinions, but you asked for them.

Was he wrong for the neutral - YES. However, I found no other neutral or neg he has left. He is not a kook like some are.
Did he deserve a neg - maybe. Tough call, but I would have written to him first and tried to work something out.

Did you do something wrong - YES. Yous say "Use pics to grade this one for yourself.", but your only pics are of a slab that says "AU50", not of the coin. Your entire description is "1914-S LINCOLN CENT HIGH GRADE CIRC #A8-013". How is he supposed to know what he is getting.

I am not familiar with the workings of SquareTrade, but I would try to work something out were I you.

 

I know virtually nothing about the Auction so I won't comment on it but I agree wholeheartedly with RLM on everything else!

I am sure that the Buyer would agree to a mutual withdrawal to get the Negative Feedback removed! Also, I would recommend checking your Spam mail or Spam filters as some eBay messages do not get through and the Buyer may have actually tried to contact you before posting the Neutral Feedback (you may have already thought about this and already checked but I stated it in case you haven't).


Frank

 

The buyer's neutral was wrong, especially without writing you first.
I would have e-mailed him before the neg, but I can't say that I blame you.

 

There is a chance, the neutral was because of something you may have posted elsewhere. I this is the case first, block the bidder and second, don't worry about it...

Take Care
Ben

 

Well, first why would you neg a bidder who paid you when he was supposed to? I agree that posting the AU in the prominent way that you did was a tad on the misleading side. You even stated high grade in the script. If your going to play the "slab" game play it with dignity and call the coin what it is regardless of what the label says. I would retract the neg, email the bidder and try to come to some resolution.

See Sig line

 

Don't worry about it. Many, many sellers on ebay have people send in fantastically great feedbacks. Your one neg will vanish with all the phony good ones.

 

Jack, if you thought the coin was an over-graded VF20, why didn't you just say that in your listing? I think of you as a good-guy, straight shooter, but when I see auctions which include language like "grade for yourself" it is often from sellers who are trying to take advantage of potential bidders. Under the circumstances, I'd recommend mutual feedback withdrawal.

 

I agree with this statement. In addition, as a seller I would advise you not to do anything to further provoke this customer, especially if he paid for this item via Paypal. If you upset him enough he might decide to file a claim against you with either Paypal or his credit card company or both and could in all likelihood receive a chargeback. Regardless of the outcome of such a claim, Paypal will place a hold on your funds for weeks while the case is being decided. All in all the whole mess would be quite an aggravation. Rule of thumb: go out out of your way to try to keep your customers happy!

 

Going to retract feedback, have emailed buyer and offered refund, he will NOT have to fight me to get his $$$ back


Also, will never sell an off slab, don't want to go there. In hindsite, bad idea, should have hid grade on slab, even on 99 centers. I bought a half dozen of them a year or so ago from Centless and they jat in a junk drawer, they were cheap, and another dozen or so at a coin show in Detroit last summer. All gone now, whew...

I'll throw this one in the " tuition " box

 

Jack- Sounds like you are doing the right thing. As for "tuition"? I believe that is the best attitude a person can have in these kinds of situations. I don't know you, but I would gladly do business with you. Mike

 

Good job Jack.

 

Buying a junk slab is not a bad idea in it self if you know what you are getting, but since you are buying it as a "raw" coin break it out and sell it as a raw coin. This way there is no problem of the grade on the coin being misleading. covering the grade on a junk slab can be just a deceptive as letting them see it.

Just my opinion
Richard

 

Sellers not leaving feedback when they are paid is part of the reason that eBay is losing it's lead as as auction site, and why I never do much there anymore.


Jack:
Bravo on doing right by this buyer. He did his part, and you negged him. But you came to realize that it was the wrong thing to do and are now taking steps to correct the situation. I also think that you have a healthy attitude towards your mistakes (tuition... I like that one!). We all need to be able to embrace our mistakes, God knows we all make 'em!

 

Jack, you have just earned my trust. Good Job. :hail:

 

Jack: :thumb: I think you are doing the right thing man. Best of luck with resolving with the buyer, and looks like this can be a lesson learned. :thumb:

Phoenix

 

Sucker! Sorry, but you wanted opinions.

You put an item on eBay and informed the bidders to make their own decision about condition and bid accordingly.

The item sold for market price based on the available information to the bidders and the terms set by you, the seller.

The buyer is unhappy for whatever reason and damages your reputation without any attempt to allow you to resolve their problem.

You respond in the only real way you can but hitting back at their reputation. This serves as a good warning to other sellers.

You wimp out and decide to retract the feedback at a monetary cost to you!.

Sorry, but that's a sucker to me.

I had a similar situation about 18 months ago where a buyer never contacted me to state their problem. About a month after the auction I get a neutral feedback from the buyer stating "not happy with this coin". Since there was no contact from the buyer and they didn't take advantage of my no questions asked return privilege, I negged the buyer. eBay is a two-way street and if a buyer can't communicate with a seller then they deserve to get a negative.

 

you did the right thing IMO...in the end. Its issues like this where you can tell the mature adults, good business practice, good and bad sellers and buyers...ones to be avoided and ones to use. The guy you impress today on a small sale might come to you for his larger buys in the futute. I often buy something small from a seller I am using for the first time just to see how he treats the small timers....if there is a problem and they are cool...they go on my favorites....and in the end...I spend quite a bit on coins.

 

WOW,

Actualy, I am not a sucker. I do not consider a transaction final until the buyer is satisfied. I am delivering what I promise.

The unfortunate situation was started with a bunch of junk slabs ( done we all love those? ) that I bought. My mistake was not covering the grade NNC had on the slab. I stated grade yourself, and put a picture of a coin with AU-50 on it. My mistake, not the buyers...

I will admit I am the first to jump on misleading auctions and have used the word crook on more than one occasion. I am a sucker? No, I am humble enough to admit when I am wrong. I took the buyers money, the buyer is not happy. A Sucker would keep the money and not care.

I also know that in order to maintain any level of credibility, I must practise what I preach, that is fair square deals and shoot straight.

Monetary cost to me? $6.00 shipping both ways? I think that is cheap as it gets to resolve a transaction gone bad. Do I wish the buyet had contacted me first? You bet. He did not, that was his decision to make. I will live with it.

I have learned a valuable lesson, best $6 I have spent in a long time. Can you say that? Bad slabs come with Karma, I got caught, most dont. Deal with it your way, I'll deal with mine my way.....

Jack

 

bravo...honestly... The important thing is just to resolve it and move on...if there are leasons to be learned...learn from them. Just be completely honest at all times, maybe even the better man.

I might have been a bit harsh to you in another thread, for that I am sorry. We might not agree on some things but I think you did the right thing.