NGC Damaged My Medal - What do I do?!?

I think I would ask the rep. to have someone look, and if the marks are on the slab, ask to have it reholdered.

 

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I think it's on the coin. No other reason to grade it a 66 otherwise. Apmex has these for 200 but how do you know if you'll get a nice one like yours was? I would ask for 200 + grading + shipping + budget to return/buy again until you're satisfied with your Apmex coin.

 

What value did you place on the medal on the submission form?

Chris

 

What makes you think it's a gouge and not debris that got holdered with the coin?

 

I put $300 as the insured value on the form.

 

Not sure - it looks metallic from the photo.

 

My point was that he had twice alluded to the possibility of the issues being on the slab before mentioning the fact he doesn't yet have the medal in-hand. Call me crazy, but I would think it wise to wait until he can examine it in-person before raising hell and/or accusing NGC of either damaging or switching out his medal.

 

Then, that is the maximum that NGC is obligated to pay.

Unfortunately, some people place a lowball value on their coins to minimize what they pay for insurance. However, if something unforeseen happens to a coin, they are stuck with that value. I always make it a point to over-insure my submissions. It's a small price to pay.

Chris

 

Yeah I put down exactly what I paid for it.

If I got it for even cheaper, I'd put down what it's actually worth.

 

It's because the grade of 66 doesn't correspond with what I saw before submission. There were barely any marks whatsoever when I self-graded it in-person.

If it was slabbed as a 69 and saw NGC's photos, then I'd think that all that noise was on the slab. If it's mislabeled as a 66, and the marks are all on the slab, then that's the best case scenario and I will respond back here with that info.

 

Oh, so if NGC's grade doesn't match your own, the problem just must be theirs? I both see and respect your point, but you seem to be missing mine. You're here directly accusing them of something rather serious even though you do not yet have the medal in-hand or the ability to reasonably/properly back up your assertion. The fact that you're solidly in conjecture-land means it would have been wise to hold off on said direct accusations until able to deal in facts.

 

What makes you think they damaged it as opposed to just whiffing on the grade?

In general NGC is great with grading world coins, but sometimes they make a big mistake. Most of the time when that happens, I crack it out and resubmit, and it comes back in line with my expectation. Sometimes I think they made a mistake, but when I get the coin back I notice something I missed before submission and realize they were correct and I don't resubmit. Unless the error is a mechanical error on the label, wait until you get the coin back.

 

Position of the "1" in relation to the dots looks identical to me.

 

The "before" and "after" photos are definitely the same medal. The lighting angle makes them look a little bit different. If you look at the 1982 date there is a small faint "milk spot" just to the right of it, with the shape and position of a quotation mark, sort of like 1982' . Both photos show it.

The apparent mark in the field might be a small piece of jagged plastic trapped inside the holder ?

 

Ok; read 1st 9 posts.

Forget telephone calls "on the phone now" - words go away when sound stops. Paper does not.

Forget grading; that's subjective. Before / after pics - judge must decide same coin?

Go from there...

 

I agree what is being seen is a fragment of plastic, from the first glimpse of the image. Send it back have them reholder,and I'm sure that you'll be satisfied.

 

No matter what the outcome arrives, NGC should have better Quality Assurance and Controls in place to preclude sending damaged coins AND/OR slabs back to the paying customer !

 

Well, they do holder 2.5 million coins a year. Nobody's perfect.
Humans make errors. What is important is how they handle the errors they make. Give them a chance to make it right.

 

Perhaps you missed the fact that the OP has yet to even receive the coin? It might be a good idea to hold of on the gallows....

 

You are absolutely right. I HAVE missed that. Where did the second set of pics come from?