Must read! Yelp reviews of PCGS

You should never listen to that dealer again, he's feeding you lies/misinformation. Plenty of people including people on this forum have gotten big money grades self submitting and in the big picture of submitters they're nobodies. Most likely your dealer just needs to learn how to grade.

Cross-overs are always harder to get than raw submissions. They have to grade through the plastic with the NGC prongs blocking part of the coin. They looked at your coins, they didn't agree with the grade so they didn't cross

 

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For you, sir...

http://www.dictionary.com/browse/hearsay

http://www.dictionary.com/browse/conjecture

 

Plenty of people also didn't and there are many threads or PCGS reviews out there depicting that. He's not my dealer.

Those coins are sure MS70's confirmed by major grading consulting service. If they are not able to correctly assess the coin in NGC holder, they are essentially charging you for nothing, which is a definition of a scam. Plenty of people can attest to this experience as well, if you read the forums. Many don't even bother sending anymore.

Just because the information is unconfirmed, doesn't mean it's not true. Fact is that the dealer I spoke with has sold over $5,000,000 of coins over period of 20-30 years and knows people who worked at PCGS. He's information is at least worth considering and reviewing, as he regularly grades with them. Also, when you see coins which look like MS69's graded as MS70 in rare modern gold eagles, which significantly increases the value say from $1500 to $7000, and this is not uncommon, then it definitely makes you wonder.

Does rejecting coins which are MS70 make you a strict grading service? No.
Does accepting coins which are MS69 and grading as MS70 make you a strict grading service? No.

MS70 is an MS70, period.
MS69 is an MS69, period.

Is subjectivity and human bias involved? Yes.

But the inference should be drawn from personal experiences, reviews and feedback received from others. And my overall inference drawn regarding PCGS is not a positive one. Period.

 

Plenty of people can't grade or get blinded by ownership hoping to make a big profit and blame PCGS for their lack of knowledge. 99 percent of the time those reviews are nothing but garbage, it's rare for them to completely miss on a coin. People that actually can grade don't get many surprises from their grades.

Either way you're getting false information from that person. Also why don't you name the dealer then if it is such a "fact".

No it isn't a scam. PCGS didn't agree they are 70s after reviewing, just because NGC says so doesn't mean PCGS agrees especially when their coins generally sell for more.

Everyone who understands submissions understands the downfalls of cross overs which is why when people with skill are absolutely sure they send the coins in raw.

 

I'm sorry but I don't believe a word of this. PCGS survives because of its reputation...without credibility they would cease to exist. That is all they are. There is no way they would do what you are describing, it would be suicide for their business.

 

That is a pure generalization. Do you have a vested interest with PCGS? Statements like this show you cannot be taken seriously. I based my information on legit customer experience and 3rd party sources. Unless you think you know better than 99% of customers that had negative feedback about their experience? Get real.

And no, I will not be naming the dealer/business because that would be unfair to them.

I have a hard time understanding this as well. I don't know myself, just trying to understand. They could be getting overconfident based on previously establish reputation or maybe its business driven. If a coin dealer gets pummeled on the face so many times, they will move their submissions elsewhere. No? Or will you continue submitting over and over again? So there is a natural business incentive to grade favorably for those who bring in good business.

 

Actually if you look at PCGS reviews on Yelp, you will see that a lot of reviews are hidden because they are 1 star negative reviews. Only the legitimate users are allowed to post them. So if you actually counted all in, PCGS review performance would be even worst!

 

Also just the nature of the site and consumers in general, unhappy consumers are much more motivated to leave negative reviews. Any site like that it's basically a given that people are going to be trashing the business for the most part.

I would say it's about as close to impossible as it comes to send in 20 "proof" morgans to PCGS have none be labeled a proof and then NGC label all 20 as proof. I agree that sounds completely fabricated

 

Oh, and while on the subject of PCGS, my experience with their customer service was even more disappointing then with their grading. They dropped the ball on every occasion, when assisting me to select the correct tier, being unwilling to change tiers after their mistake and then sending the coins out instead of keeping in their vault until I get back from foreign trip. Disappointing experience.

 

WOW, and when you read a 1 star like this : I 'm also in agreement with Steve M. and Victor H.

I went to Long Beach coin show for the past three to four year. There is no customer service, I was gotta join PCGS a few year back. but after talking to them, the way they address to you, as V. H mention, like you are a flea. I since then I went to join with NGC.

Now after all these year, I went to the Long Beach Coin show and talked to PCGS, I decided to continues with NGC.

Really makes you wonder how much Blackmail they will use to get a company to sign up. PCGS is to have customer service at shows because she thinks so. Almost every corp. runs into trouble these days with service at one point or another, and rarely do people post good things, only when they are not happy. Lot has to do with the level of pay vs the job and what a corp. can afford to have someone sit behind a desk and listen to BS all day long. It is a low paying job.
And can now do it from their phone without being called out on their mistake in the process. Glad PCGS rep. came on here.
Again, no skin in the game here... but this has to give some comfort knowing they are looking in, watching, and care...

 

I have legit customer experience with them over several years. My experience tells me this is made up and not how they operate. They don't squeeze grades on submitters for not being a big enough submitter and anyone who says they do really just can't grade.

I also know that most people think they're much better graders than they are @Insider I think would agree with me there as would many others. Furthermore people get blinded by being the owners and lose objectivity hoping for better grades or believe some seller who up-sold them something and blame PCGS when it wasn't as advertised.

Ah yes the infamous insider source who hides in the shadows. Clearly a story that was worth what people had to pay to read it in the thread.

No, the dealer will either learn to grade better or likely go out of business. If PCGS were to give out gift grades to submitters they would lose their business as the market lost respect for their grading. They didn't get to the top and build the reputation they had sacrificing it for a few bucks on a couple submissions. The brand is worth more than any one submitter and the brand being what it is is what brings in submitters.

 

I have heard this exact story before and it didn't add up then either. PCGS is a business it isn't their job to hold your product like a bank until it is convenient for you to get them back. Those arrangements are your responsibility.

 

I don't disagree wit PCGS earning their reputation, but I disagree with judging the company today on the reputation build in the past. I frankly have no preference between PCGS or NGC, even though I have much better experience with NGC. But I will naturally continue submitting with company that I believe is more fair with me.

Completely disagree with this. In other words you're saying that PCGS should not be honoring the promise and commitment they made to hold my product until I get back? They offered it and I accepted! I also made appropriate arrangements based on that. When you drop the ball you drop it, take responsibility for it and learn from it. This is just more excuses, excuses, excuses.

 

Not at all. The dealer asked the owner of very big and respectable company (everyone knows them) that does grading with PCGS to grade for him. At first attempt the one coin graded as desired. At second attempt the other coin graded as desired. He paid him couple of grands to do that for him.

 

Sure it did.

 

Did that actually happen? I don't know. I can't verify someone else's experience just based on their words. But he didn't sound like he is bs'ing, and he continues to grade with PCGS, so there are no feelings hurt. Plus he sells and grades a lot of coins, so I have a hard time understanding why he would be telling me this if it was made up. That's just my take on it.

 

Doesn't mean there's deliberate cause and effect there. All kinds of people play the cracking game and resubmit for higher grades, and many times they win. It's not because PCGS' is biased in their favor; it's because they're that inconsistent. You try grading a million coins a year by a consistently set standard.

You'll probably do better than they do. There's only one of you.

 

Basic English?

I can think of something else equally "pathetic". Care to take a guess as to exactly what this is?

 

Online reviews kind of need to be taken with a grain of salt though. For the most part, they are a reaction to one experience that is blown way out of proportion and frankly the reviewer is typically someone who doesn't know what they are talking about. Social media in general has become the soap box for anyone who makes to make a mountain out of a molehill.

Sometimes, they are even fake. Heck I had a member of this very forum get mad at me one time because I said something he didn't like on CT...and he went and found my personal business's Yelp page and left me a negative review.

 

It is a chat forum, not English class... < uh, I just put 3 periods after my partial sentence... I get an F.... !!!!! I don't know why the guy wouldn't have spell check. Just so not important, it is the meaning they are expressing that is important, not that it is Littaturre...