Bank of America says it won't sell CWR anymore.

The B of A that I stopped at today said they can't sell cwr anymore. Bank policy. If true... this bites. Cwr is what I hunt. I never complain about a roll being short or over. It evens out in the end. I keep all the foreign and sell off the excess on ebay. I will ask more about it at one of the friendlier branches I stop at more often.

Anyone else have this issue?

 

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Banks are no longer interested in anything that doesn't add to the bottom line and customer service is one of the casualties.

 

Plenty of other banks out there to go to, don't worry if they won't sell you them, others will.

 

I'm surprised in a way...most bank tellers would love to get rid of any rolls they have at the end of the day, less counting and work involved. But if you mean ordering full boxes, yes, another casualty of customer service.

 

From my experiences with BofA - they are one of the nastiest examples of a financial misadventure that you could ever bother with. TD Bank is another one. They should merge and be doubly dumb.

 

Now they take any larger quantities of coin that's deposited and seal it in a plastic coin bag to be verified at a central counting facility. I used to dump my searched Halves this way until they started charging "adjustments" to my account claiming shortages, random numbers like $17.80 missing from a bag containing all Half Dollars. The last "shortage" was 78.25!!!! The ensuing "investigation" they conducted found no errors on their part.

Last I knew they still would order $500 boxes for customers, but I don't bank there anymore...

 

BofA is the best bank there is.

 

I don't know why any of you are complaining. If you had a business where customers routinely ripped you off, what would you do? Two years ago, my BoA branch closed their drive-thru because they were constantly being short-changed in customer-wrapped rolls. Don't blame the BoA! Blame the customers! Yeah, sure! Some of you think that a dime here or a quarter there isn't anything to bitch about, but when you consider the tens of thousands, maybe even hundreds of thousands of transactions that are processed daily, it all adds up.

If you don't like what BoA is doing, why don't you open your own damn bank.

Chris

 

Just find a better bank, not hard to do when you're already bottom feeding with them

 

BofA is just unfriendly to do business with in general... they like to send all of their CWR to counting machines and force the person depositing to wait 7-10 days for it to post to their account... it's dumb, but that's their corporate policy... best thing to do is not do business with them.

 

It's not all banks... I've never had a problem with Wells Fargo... and Citi seems pretty good as well... Chase doesn't really seem to like to handle coins much though and seems interested in going all automated... and BofA is just deplorable all the way around...

 

The teller was complaining that he was going to have to empty and count the cwr. I offered to take some... no deal.

 

B of A around here has been okay. I have ordered boxes in the past and one branch is my main dump for halves. I will see if other branches are adhering to the policy. One problem they do have around here is not enough tellers. There is often a long line. If there is, I leave and come back later or go to a different bank. There are many to chose from where I live. I did file an official complaint about the lines once. I'm sure it did nothing.

 

I'd see if this policy even exists outside of this one branch by simply trying to buy some CWRs from other locations. If you're able to buy them from other branches without issue I wouldn't speak too loudly about the restrictions from the one branch to the other locations.

Case in point, when it came to buying boxes from Wells Fargo I was able to buy them without any problem from two branches but a third one went on about having to charge me to buy boxes. The teller claimed it was company policy to charge for boxes but that wasn't my experience with the other branches. I quietly let it go and continued buying boxes from the other locations without issue.

 

I don't bank much anymore, I prefer to "credit union". Credit unions have one major advantage over banks, they are owned by their members. My credit unions have all been much more accommodating than any bank.

 

I am surprised, astonished even, that any bank, anywhere, will give out customer-counted coins.

It is one thing for a bank to accept a business risk of getting miscounted rolls, foreign coins, and non-currency as a small cost of customer service.

But it has to be a criminal offense to pass the same risk on to a third party, even if they have casually mentioned to a teller that it's "OK".

The only solution I see would be to purchase the coins after they are counted by the counting machine and the quantity can be guaranteed.

 

Well, in my experience, counting machines aren't ANY better than customers. I find foreign coins all of the time in machine wrapped rolls. In fact, I find them at a HIGHER rate in MWR of nickels than in CWR of that denomination. I've also had MWR of dimes with as few as 43 coins. In terms of count, in my experience, CWR of dimes are more accurate than the machines. And in CWR of cents/pennies, I've found dimes on many occasions. In one case, I found SIX dimes in a cent/penny roll.

The only denomination which I've had bad experiences in with CWR are quarters. The MWR are always accurate, while sometimes the CWR are not... but even then, I once got a 44 coin roll. I find more foreign coins in CWR of quarters than any other denomination.

 

I dropped by Comerica the other day to see if they had rolls of halves. They do not. But they told me that come back around Christmas/Holiday time as people bring in rolls and I could buy those. So it appears they sell customer rolled coins.

 

I've used BoA for about 30 years, and they have ALWAYS credited my account immediately when I deposited rolls (which was about $1,000 per week). Maybe they just don't trust certain customers.

Chris

 

Taking this kind of personal ?