You think I'd be happy to get 25 nice coins in the mail.....

Nope!! But maybe they do it too, I don't know.

 

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They do then don't ship for 2 weeks. I get stuff faster from Europe than Dallas.

 

I don't comprehend why any auction house would refuse to let bidders charge their high value items. This particular firm will let you charge lower cost items. Its counter-intuitive. They could simply tack-on another 3.5% like the Europeans and CNG do. They will lose any future $2500+ business from me because of it. I let them know my feelings.

 

Your honesty will surely be rewarded by and by.

 

It does seem odd, really. All their basic, and indeed their extended related expenses should be and likely are included in the start bid. I can only imagine adding credit or Paypal fees is just another way to generate revenue. And to be honest, electronic transfer is now so common we will likely be seeing added fees for sending paper check. I do business with one house, they wont accept any form of payment other than check as I have a state re-sale license. Seems strange, there is no regulation for it, no rhyme or declared reason. In fact it likely costs them more to process a check than simply checking a payment e-mail.

 

If the auction house does not accept credit cards or PayPal I do not bid. Sure, I have lost out on a few coins I wanted but then again they lost out on my business.

 

Well, this should finally put this thread to rest. After returning the 27 coins sent to me in error, I sent countless emails asking to be reimbursed. After weeks of being ignored, I can only imagine they hoped I would just give up. Instead I started emailing them every couple days reminding them that they had promised the reimbursement. To my shock, funds were finally deposited in my paypal account including an extra $30 for my trouble. Unfortunately, after 6 months of headaches, $30 does not a happy customer make.

I do not have the words in my vocabulary to express how utterly horrible and inconsiderate HessDivo customer service is. As Orfew says in his post above, I will NEVER, EVER again, use a company that does not take paypal or credit cards.

 

Glad you finally got the refund.

 

Thanks

 

Hehe, I'm in Germany, and the last check I wrote was in, uh, 2000 or so. Before that, maybe two per year. Within the euro area, I simply transfer the amount due to the recipient's account, or submit my account data for a direct debit payment (quite common in DE). PayPal I only use when the money goes to or comes from a non-euro account. Now why a business, except maybe for a place like the bakery around the corner, would not accept credit cards is (a) a different story, and (b) beyond me ...

Christian

 

Since all a company has to do is add 3-4% to cover Paypal/credit card fees, the only reason I can think of is that they have total control over the funds and the buyer is completely unprotected.

 

Adding a few % to the amount due is what most MA-Shops dealers for example do when a customer wants to pay using PayPal. Credit card payments as such should not be an issue, as the interchange fee in the EU is limited to 0.3% for four-party cards such as MC and Visa. Well, I do not use eBay, and the sources I buy from do not require any special "protection", so I perfectly OK with sellers who do not offer PayPal. But if they do, I would certainly not want them to build the extra cost into the prices which I would pay.

Christian